MuxLab 500470 Installation Manual
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MuxLab 500470 Installation Manual

Multimedia 16x16 matrix switch
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Multimedia 16x16 Matrix Switch
500470

Installation Guide

P/N: 94-000731-B SE-000731-B

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Summary of Contents for MuxLab 500470

  • Page 1: Installation Guide

    Multimedia 16x16 Matrix Switch 500470 Installation Guide P/N: 94-000731-B SE-000731-B...
  • Page 2 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Copyright Notice: Copyright © 2013 MuxLab Inc. All rights reserved. Copyright © 2009 Real Time Engineers Ltd. This product uses an unmodified version of FreeRTOS V6.0.0. Source code available at www.freertos.com Printed in Canada.

  • Page 3: Table Of Contents

    © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Table of Contents 1. Overview .............................4   1.1.  Description ..........................4  1.2.  Features ............................ 5  2. Technical Specifications ......................6   3. Installation Procedure .......................9   3.1.  Parts List ..........................9  3.2.  Product Overview ........................10 ...

  • Page 4: Overview

    1.1. Description The MuxLab 500470 Multimedia 16x16 Matrix Switch allows 16 multimedia sources to be switched/distributed to up to 16 local displays and up to 16 remote displays via unshielded twisted pair (UTP) cables, shielded twisted pair (STP) cables for cost- efficient connectivity.

  • Page 5: Features

     UTP/STP extension for 1080p Deep Color up to 230 feet (70 meters) via Cat 5e/6 UTP/STP cables.  HDMI 3D support.  Seamless integration with MuxLab’s HDMI Receiver (500451-RX).  HDMI, DVI, 3G-SDI, VGA input supported with resolution up to 1080p.  HDMI and HDBaseT supported output.

  • Page 6: Technical Specifications

    Safety Warranty Two (2) years Order Information 500470 Multimedia 16x16 Matrix Switch with one Power Supply Unit 500478 500478 Replacement Power Supply Unit for 500470 DVI Input Card Environment DVI (Single Link) Devices PCs, laptops, home theater PCs Transmission Transparent to the user...
  • Page 7 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 3G-SDI Input Card Environment SDI single link: SD, HD & 3G PCs, Camera Devices Transmission Transparent to the user Connectivity 4-port of 2 BNC female connector (input and loopback) Maximum Distance...
  • Page 8 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide HDMI Input and Output Card Environment HDMI 1.3A, HDMI 1.4 3D Support LCD and Plasma TVs, DVD and Blu-Ray players, monitors, projectors, PCs, laptops, Devices home theatre systems, home theater PCs, game consoles.

  • Page 9: Installation Procedure

    Multimedia 16x16 Matrix Switch Installation Guide Installation Procedure 3.1. Parts List The Multimedia 16x16 Matrix Switch (500470) comes with the following parts: • Multimedia 16x16 chassis with one power supply • Quick Reference Support Sheet Please verify that the following components are present before proceeding: •...

  • Page 10: Product Overview

    © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 3.2. Product Overview The external connections and connection indicators of the Multimedia 16x16 Matrix Switch are detailed in Figure 2 and Figure 3. Please familiarize yourself with them before installing the unit.
  • Page 11 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Figure 4: Back Panel Figure 5: Back Panel Detail B = USB Port = Power Supply Unit 1 I/O Switch = RS232 Port = Power Supply Unit 2 I/O Switch = Ethernet Port...
  • Page 12 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Figure 6: Input and Output Card Modules (Sold Separately) Figure 7: Back Panel with Removable Card Modules Page 12...

  • Page 13: Pre-Installation Checklist

    The Multimedia 16x16 Matrix Switch provides a centralized HDMI switching center via HDMI and UTP/STP cables. 1. The Multimedia 16x16 Matrix Switch can be used in conjunction with MuxLab’s UTP/STP HDMI Receiver (500451-RX). 2. The Multimedia 16x16 Matrix Switch is typically installed in a remote telecom room and is connected to multiple video sources and display devices via Cat 5e/6 UTP/STP cables or HDMI cables.

  • Page 14: Physical Installation

    Multimedia 16x16 Matrix Switch Installation Guide 3.4. Physical Installation MuxLab’s Multimedia 16x16 Matrix Switch comes with a front mounting bracket for standard 19” rackmount installation. Select the final destination for the product and install the unit using standard rackmount fasteners.

  • Page 15: Installation Procedure

    5. Connect the display(s) to the Matrix Switch via ports on the output card modules located on the back panel. Ensure that the display(s) are turned OFF. For HDBaseT outputs, MuxLab Receivers must be installed at the displays (see MuxLab Receiver Installation Guide for more information).

  • Page 16: Card Module Installation

    © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 3.6. Card Module Installation To install a card module in the Multimedia 16x16 Matrix Switch, please follow the steps below: 1. Align the card module with the plastic rail found in the given slot at the back of the Matrix Switch.
  • Page 17 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 3.7. Power Supply Unit Installation To install a power supply unit in the Multimedia 16x16 Matrix Switch, please follow the steps below: 1. Holding the power supply unit with both hands (one on the chrome handle and the other on the top clip), align the power supply unit with the sliding rail found in the given power supply slot at the back of the Matrix Switch.

  • Page 18: Cloning Edid

    © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 3.8. Cloning EDID In order to clone the EDID of a display, follow the procedure listed below with the cloning kit included with each Multimedia 16x16 Matrix Switch: 1. Power up the EDID Emulator/Learner with the adaptor provided.

  • Page 19: Manual Control

    © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 3.9. Manual Control The Multimedia 16x16 Matrix Switch may be controlled manually by using the controls located on the front panel. Navigating the manual control menu is performed by using the Info, Menu, and Switch buttons located on the front panel, just below the display, as well as the numeric keypad and arrows located to the right of the display.
  • Page 20 Startup The Startup screen is the first screen to appear once the Multimedia 16x16 Matrix Switch is powered up. It displays the MuxLab logo and product name. Information The information screen is reached by pressing the Info button. It displays the name of the device at top, followed by the IP and Mac addresses, device status, and firmware version.
  • Page 21 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide By default, the Switch option is highlighted when the Main Menu screen first displays. NOTE: If password protection is on, pressing the Menu button from the Startup or Information screens will prompt the Password screen to appear. The user must then enter the correct password in order to reach the Main Menu screen.
  • Page 22 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Presets The Presets screen allows the user to select and apply a pre-existing preset (specific mapping of connections between sources and displays), or to save existing connections as a preset. Diagnostic The Diagnostic screen displays four operating conditions: •...
  • Page 23 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Network The Network Settings screen allows the user to change the settings of the network: • IP Address • Mask Address • Gateway Address The user navigates the Network Settings screen using the arrow keys, and enters information using the numeric keypad.
  • Page 24 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Password The Password screen allows the user to set password protection on the system to ON or OFF, as well as to change the password (numeric characters only). RS232 The RS232 screen allows the user to modify the baud rate, data bits, stop bit, and parity settings of the device.
  • Page 25 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Connect Source by Name The Connect Source by Name screen allows the user to select which display(s) to connect to which source(s). The user selects displays and sources by their designated name.
  • Page 26 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Select a Preset and Apply The Select a Preset and Apply screen is a two-tier menu that allows the user to select a preset from a list of eight options. Once selected, the user presses the Enter/Save button on the numeric keypad. The Select a Preset and Apply screen then confirms the selection.
  • Page 27 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Once selected, the user presses the Enter/Save button on the numeric keypad. The Save Current Connections As screen then confirms the selection. Page 27...

  • Page 28: Port Control Operation

    © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 3.10. Port Control Operation MuxLab’s Multimedia 16x16 Matrix Switch may be controlled in any one of two ways: 1. RS-232 Control 2. USB CDC Control 1. RS-232 Control The Multimedia 16x16 Matrix Switch features built-in firmware that allows commands from an ASCII terminal to be sent directly to the device via an RS-232 connection.

  • Page 29: Usb Driver Setup

    To install the USB serial driver, download the SC-000032-A USB to serial driver file from the MuxLab website and save it to the local hard drive. NOTE: If the downloaded file is compressed, it will have to be uncompressed before using it.
  • Page 30 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Figure 14: Found New Hardware Dialog Box Another dialog box will open (Figure 15). Click Browse and locate the SC-000032-A USB to serial driver file downloaded earlier. Once found, click Next.
  • Page 31 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide A security window will now appear, indicating that the driver software is unsigned (Figure 16). Select Install this driver software anyway. Figure 16: Windows Security A window will appear instructing that the software for the driver has been successfully installed (Figure 17).

  • Page 32: Ethernet Web Interface

    Multimedia 16x16 Matrix Switch Installation Guide 3.12. Ethernet Web Interface MuxLab offers users an Ethernet Web interface that provides the same functionality as manual control, with speeds of 10 Mbps or 100 Mbps. To use the Ethernet Web interface, the Multimedia 16x16 Matrix Switch must first be physically connected to an Ethernet network.
  • Page 33 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide The Logout hyperlink logs the user out of the system. The Language drop-down list provides the user with three interface languages: English, French, and Spanish. English is used by default. The Product status indicator provides a quick indication of device status by means of a colored box (green, orange, red) to indicate various product statuses: •...
  • Page 34 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide The Port Management submenu manages the connection configurations of displays and sources. A connection configuration is a specific set of mapping instructions between all displays and devices. A saved connection configuration is known as a preset.
  • Page 35 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Figure 20: Port Management Submenu – Presets Page 35...
  • Page 36 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide (2) Setup The Setup submenu (Figure 21) is used to perform the following tasks: • Modify port names • Modify present names • Modify network connections and passwords • Modify RS232 connections •...
  • Page 37 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Figure 22: Port Setup Submenu – Preset Names After preset names are modified, the user clicks on Save to save these modifications. The length of preset names is limited to 20 characters each.
  • Page 38 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide To implement network modifications, the user makes changes to the IP address, Network mask, or Router fields and then clicks on Save. The user also has the option of using DHCP.
  • Page 39 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Alarms (Figure 25), user modify the settings that dictate when an alarm will be triggered. Figure 25: Port Setup Submenu – Alarms Minimum and maximum temperatures are understood to be in degrees Celsius (°C).
  • Page 40 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide In the Administration tab (Figure 26), the user can modify passwords for users and (if applicable) administrators, select and install new firmware, restore or backup data and reset the unit to factory settings.
  • Page 41 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide (3) Help The Help submenu (Figure 27) provides the user with contact and support information. Figure 27: Help Submenu In addition to three submenu screens, the Ethernet web interface also provides the user with a detailed Hardware Monitor screen (Figure 28).

  • Page 42: Troubleshooting

    Not All Display Check that the display supports the source resolution. Devices Work When contacting your nearest MuxLab dealer or MuxLab Technical Support at 877-689-5228 (toll free in North America) or (+1) 514-905-0588 (International), please have the following information ready: ...

  • Page 43: Appendix

    © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Appendix A. ASCII Command Set Ensure that the terminal emulation program parameters are set to the following: BAUD Rate: 9600 Data bits: Stop bits: Parity: None Flow control: None It should be noted that commands are case sensitive and arguments must be separated by a single space.
  • Page 44 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Serial/USB Port Commands 1. Alarm alarm Description: Display all the alarm settings Arguments: <none> Example: alarm Response: Minimum Fan RPMs: - Fan 1: 100 - Fan 2: 100 - Fan 3: 100...
  • Page 45 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide alarm -n <method id> <state> Description: Enable/disable a notification method. Arguments: <method id>: b (beep), s (serial) or all <state>: on or off Example: Disable the beep notification method alarm –n b off...
  • Page 46 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide connect -p <preset #> Description: Apply all connections defined in the selected preset # Arguments: <preset #>: 1 to 8 to specify the preset to use Example: Apply the connections defined in preset 7...
  • Page 47 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide get -i Description: Get the connection state of all input ports Arguments: <none> Example: Get connection state of all input ports get -i Response: Input 01 connected to: none Input 02 connected to: 16 Input 03 connected to: none …{and so on}...
  • Page 48 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 5. Help help or ? Description: Display all the command list definition available Arguments: <none> Example: Display all the command list help Response: connect connect –i <input port #> -o <output port #> {Connect 1 input port to 1 output port} connect -i <input port #>...
  • Page 49 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide name -o <output port #> “<name>” Description: Set a name for the selected output port Arguments: <output port #>: 1 to 16 <name>: up to 20 characters Example: Set the name “Kitchen TV” for output port 4 name -o 4 “Kitchen TV”...
  • Page 50 Description: Set a name for the unit Arguments: < name>: up to 20 characters Example: Set the name “MuxLab Switch” for the unit name -unit “MuxLab Switch” Response: Unit Name:[“MuxLab Switch”] (or an error message if the command failed) name -unit...
  • Page 51 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Network –m <mask address> Description: Set a specific mask address (note that DHCP must be disabled to perform this action) Arguments: <mask address>: #.#.#.# Example: Set the mask address to 255.255.255.0 Network –m 255.255.255.0...
  • Page 52 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide password -panel <password state> Description: Set the front panel password state Arguments: <password state >: on or off Example: Enable the front panel password password -panel on Response: password panel ON...
  • Page 53 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 11. Serial port serial Description: Get all RS-232 settings Arguments: <none> Example: Get all RS-232 settings serail Response: Baud Rate: 9600 Data bits: 8 Stop bit: 1 Parity: NONE (or an error message if the command failed) serial -b <baud rate>...
  • Page 54 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide serial –b <baud rate> <data bits> <parity> <stop bits> Description: Modify all RS-232 settings Arguments: <baud rate>: 9600, 19200, 38400, 57600 or 115200 <data bits>: 7 or 8 <parity>: e, o or n (i.e: even, odd, none) <stop bits>: 1 or 2...

  • Page 55: Ip Control Commands

    © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide B. IP Control Commands 1. Notice This section is provided for informational purposes only, and should only be used by software developers with a thorough understanding of the HTTP and JSON specifications.
  • Page 56 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 4. Basic Authentication Authentication is performed in two simple steps: 1. Obtain a Session ID Perform a GET request on /var/session.json to obtain a new session ID. The return value will be a JSON array of a single integer, for example [12345]. From then on, simply append the session to any new IP requests to use this session, e.g., GET...

  • Page 57: Get Commands

    © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 5. GET Commands Response Array of 16 integers. /var/conn.json Contains 16 items for the 16 displays. Each number is the source connected to the associated display. 0 means a display is disconnected.
  • Page 58 © MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 6. POST Commands POST commands will always return 1 of 5 HTTP headers: HTTP 201 Created Command was successful HTTP 400 Bad Request Received argument was malformed HTTP 403 Forbidden User does not have sufficient privileges...

  • Page 59: Product Warranty Policy

    Items Under Warranty - Company Policy MuxLab guarantees its products to be free of defects in manufacturing and workmanship for the warranty period from the date of purchase. If this product fails to give satisfactory performance during this warranty period, MuxLab will either repair or replace this product at no additional charge, except as set forth below.
  • Page 60 Product more than six months old, including shelf life. The defective unit must be returned prepaid to MuxLab and then the unit will be repaired or if repair is not possible, replaced by an equivalent unit and returned to the customer within one (1) month of receiving any returned product. There is no charge for repair (parts and labor) during the full warranty period.

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