Miscellaneous Troubleshooting - Panasonic BL-C1A Troubleshooting Manual

Miscellaneous Troubleshooting

Problem
The ActiveX
controls cannot
be installed.
The firmware is
not updated.
The shortcut
icon is not
displayed in the
My Network
Places folder.
• Security software disables the ActiveX control installation.
Close the security software, and install the ActiveX controls
again.
• The firmware updating was not completed due to the power
being turned off, network failure or other cause.
Update the firmware again following these steps.
Disconnect the AC adaptor from the outlet,
and reconnect it again.
Enter the IP address in the web browser to access
the camera.
Access the Maintenance page and click [Status]*
Check the firmware version on the Status page.
* See page 99 of the Operating Instructions on the CD-ROM.
1
* See page 101 of the Operating Instructions on the CD-ROM
2
about updating firmware.
• The UPnP Windows component is not installed in Windows XP
TM
or Windows Me.
Install the UPnP
Windows Me (see page 131 of the Operating Instructions on
the CD-ROM).
[For assistance, please call: 1-800-272-7033]
Cause and Remedy
Is the Top page displayed?
Yes
Is the version updated?
Yes
The firmware update is completed.
Windows component in Windows XP or
TM
Troubleshooting
No
1
.
No
Update the firmware*
2
.
17