Camera Setup Troubleshooting - Panasonic BL-C1A Troubleshooting Manual

Camera Setup Troubleshooting

Note
If you are experiencing any problems, it is recommended that you
temporarily disable all firewall, pop-up killer, and virus detection
software. Once the problem is identified and corrected, you can restart
the Setup Program.
Problem
DynamicDNS
registration fails.
The e-mail that
includes the link
to the
viewnetcam.com
service website is
not sent.
Setup Program
does not list any
cameras.
• The router-connected PC has failed to access the Internet.
Refer to the router's manual and try to connect to the
Internet through your PC. Once Internet connection has
been confirmed, you can register to DynamicDNS.
• Your registered E-mail address is incorrect.
Register your correct E-mail address on the
Viewnetcam.com website at
http://www.viewnetcam.com.
• Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any
firewall or antivirus software, and set up the camera again.
If you cannot disable your firewall or antivirus software, you
can set up the camera using the MAC address (see page
125 of the Operating Instructions on the CD-ROM).
• The camera is connected over a different network.
Set up the camera from a PC connected to the same router
as the camera.
• Confirm that an IP address is assigned to your PC.
If an IP address is not assigned to your PC, assign one (see
page 120 of the Operating Instructions on the CD-ROM).
[For assistance, please call: 1-800-272-7033]
Cause and Remedy
Troubleshooting
5