Reset The Nsa - ZyXEL Communications NSA-220 Plus User Manual

Chapter 13 Troubleshooting
• Make sure the NSA is turned on.
• If you are trying to login directly by typing the server name into your web
browser's address field, make sure you are using the correct server name as the
web site address.
• The default server name is nsa220plus, if you have changed the server
name, use the new one.
• If the server name has been changed and you do not know the new server
name, see the troubleshooting suggestions for
NSA.
• If it still doesn't work, try using the NDU.
• Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and
• By default, the NSA gets an IP address automatically. The NSA assigns itself an
IP address if no device assigns one. If your computer is also set to get an IP
address automatically, the computer and the NSA can both assign themselves
IP addresses and communicate. See
configure the NSA with a static IP address.
• Make sure your computer's IP address is in the same subnet as the NSA's IP
address. You can use the NDU to find the NSA's IP address. See
page 255
that there are routers between your computer and the NSA.
• Ping the NSA from your computer. Make sure your computer's Ethernet adapter
is installed and functioning properly. In a (Windows) computer, click Start,
(All) Programs, Accessories and then Command Prompt. In the Command
Prompt window, type "ping" followed by the NSA's IP address (use the NDU to
find the NSA's IP address if you don't know it) and then press [ENTER].
• Make sure you are using Internet Explorer 6.0 (and later) or Firefox 1.07 (and
later).
• Make sure your Internet browser does not block pop-up windows and has
JavaScripts and Java enabled. See
Explorer 6, you may also have to enable scripting of safe ActiveX controls. See
Section 13.3.2 on page

13.3.1 Reset the NSA

If you forget your password or cannot access the web configurator, use the
RESET button at the rear of the NSA. When you use the following reset
procedure, the system name and admin password are returned to the factory
defaults.
You may need to close and re-open the NDU to discover the NSA. This is because
the NSA automatically re-acquires IP address information, so its IP address may
change since. If no IP address information is assigned, the NSA uses Auto-IP to
assign itself an IP address and subnet mask. For example, you could connect the
NSA directly to your computer. If the computer is also set to get an IP address
234
for how to change your computer's IP address. Skip this if you know
235.
I forgot the server name of the
Section 1.1.1 on page
Chapter 6 on page 125
Appendix B on page 271. With Internet
NSA-220 Plus User's Guide
23.
if you need to
Appendix A on