How To Obtain Service Or Parts; How To Find The Model Number; Light Replacement - Thermador PROFESSIONAL HPCN36NS Use And Care Manual

How to Obtain Service or Parts

We want you to remain a satisfied customer. If a problem
comes up that cannot be resolved to your satisfaction
please let us know.
To reach a service representative, see the contact
information at the back page of the manual. Whether you
write or call, please provide us with the Model Number,
Serial Number and Date of Original Purchase or
Installation.

How to Find the Model Number

The Data Rating Plate shows the Model and Serial
Numbers. Please provide this information when requesting
service. The Data Rating Plate is located on the frame
behind the filters. Remove the filters to view it (see page 6).
Figure 4: Data Rating Plate Location
Service Information
For handy reference, copy the information below from the
data rating plate located on the frame (see Figure 4). Keep
your invoice for Warranty validation.
Model Number __________________________________
Serial Number__________________________________
Date of Purchase________________________________
Also enter this information on the Product Registration
Form included with this product.
Register your BSH product to ensure timely service and
access to your product related information. You may
register your product through one of the following ways:
1. Mail in the completed THERMADOR Product
Registration card.
2. Register your product online at www.thermador.com.
3. Call us at THERMADOR customer service at
1-800-735-4328.
English 8
Maintenance
WARNING!
• Ensure the appliance and the lights are cool and
power to the appliance is off before replacing the
light bulb(s). Failure to do so could result in electrical
shock or burns.
• The lenses must be in place when using the
appliance. The lenses serve to protect the light bulb
from breaking.
• The lenses are made of glass. Handle carefully to
avoid breaking. Broken glass can cause an injury.
Halogen Light Replacement
IMPORTANT NOTE:
Use a paper towel when handling the replacement halogen
bulb to keep oil on fingers from touching the bulb. Failure to
do this may shorten the life of the bulb.
1. Using a flat edge from a screwdriver or equivalent tool,
pry loose the lens cover, as shown in Figure 5.
2. Pull damaged bulb straight out from the socket to
remove.
3. Replace with a new G9 HALOGEN LAMP LIGHT
BULB 120V 40W. Press pins in bulb base straight into
socket until fully seated. Follow package directions and
do not touch new light with bare hands, the oils from
your skin can reduce the longevity of the bulb.
4. Reinstall the lens cover.
Bulb
Figure 5: Halogen Light Replacement
Lens