Before Calling Customer Service; How To Obtain Service; How To Find The Model Number - Thermador PH series Use And Care Manual

Service

Before Calling Customer Service

Use the suggestions in the table below before calling for service to avoid service charges.
Problem
Noise during operation
Noise when unit is off
Fan blower does not work
Lights hum
Hood trips breaker
How to Obtain Service or Parts
We want you to remain a satisfied customer. If a problem
comes up that cannot be resolved to your satisfaction
please let us know.
To reach a service representative, see the contact
information at the back page of the manual. Whether you
write or call, please provide us with the Model Number,
Serial Number and Date of Original Purchase or
Installation.

How to Find the Model Number

The Data Rating Label shows the Model and Serial
Numbers. Please provide this information when requesting
service. The Data Rating Label is located on the frame
behind the filter spacer. Remove the filter spacer to view it
(Figure 10).
Use and Care Instructions
Some noise is normal due to vibration and air movement.
Excessive noise could indicate one of the following:
a) ductwork is too small / undersized
b) ductwork is too large / oversized
c) ductwork is loose
d) transition is too small or is loose
e) wood screws are not fully tightened
f) loose screws in trim parts, etc.
Check Installation Manual to verify that ductwork is the proper size. Tighten screws.
Backflow flap on outside of duct wall cap moves with the wind. This is normal.
a) Power supply is insufficient.
b) Electrical wiring is incorrectly connected.
See Installation Manual for further information.
A slight hum is normal.
a) Electrical wiring is incorrectly connected.
b) Circuit is not sufficient.
See Installation Manual for further information.
Suggested Solution
Figure 10: Data Rating Label Location
Table 1: Troubleshooting
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