Panasonic KX-HCM110A Troubleshooting Manual
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Panasonic KX-HCM110A Troubleshooting Manual

Panasonic KX-HCM110A Troubleshooting Manual

Network camera
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Download this manual See also: Instruction Manual, Installation Manual
Troubleshooting
Network Camera
KX-HCM110A
Model No.

Table of Contents

Trademarks .......................................................................... 2
Abbreviations....................................................................... 2
Troubleshooting................................................................... 3
Indicator Error Codes ................................................................................ 3
Camera Setup Difficulties.......................................................................... 4
Camera Image/Page Display..................................................................... 7
Operation Bar .......................................................................................... 13
Audio Problems ....................................................................................... 14
Image Buffer/Image Transfer ................................................................... 18
IPv6 ......................................................................................................... 19
IPsec ....................................................................................................... 20
Miscellaneous ......................................................................................... 22

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Summary of Contents for Panasonic KX-HCM110A

  • Page 1: Table Of Contents

    Troubleshooting Network Camera KX-HCM110A Model No. Table of Contents Trademarks ................2 Abbreviations............... 2 Troubleshooting..............3 Indicator Error Codes ................3 Camera Setup Difficulties................4 Camera Image/Page Display..............7 Operation Bar ..................13 Audio Problems ..................14 Image Buffer/Image Transfer ..............18 IPv6 ......................

  • Page 2: Trademarks

    Troubleshooting Trademarks • Microsoft, Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. • All other trademarks identified herein are the property of theirrespective owners. • This software is based in part on the work of the Independent JPEGGroup. Abbreviations •...

  • Page 3: Troubleshooting

    Troubleshooting Troubleshooting The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. Indicator Error Codes Problem Cause and Remedy Indicator lights • Ethernet cable is not connected properly.

  • Page 4: Camera Setup Difficulties

    Troubleshooting Problem Cause and Remedy Indicator does • Indicator display is disabled. not light up. Check if the indicator control is disabled (see page 133 of the Operating Instructions on the Setup CD-ROM). • Confirm that the standard AC adaptor PQLV202 (Order No. PQLV202Y) is being used.
  • Page 5 Troubleshooting Problem Cause and Remedy DynamicDNS • The router-connected PC has failed to access the Internet. registration fails Refer to the router's manual and try to connect to the using Setup Internet through your PC. Once Internet connection has Program. been confirmed, you can register to DynamicDNS.
  • Page 6 Troubleshooting Problem Cause and Remedy The camera IP • Clicking [Camera Setup] on the Setup Program displays the address and port camera list. The camera list shows the MAC address labeled number have beside the Ethernet (LAN) port. The camera IP address and been forgotten.

  • Page 7: Camera Image/Page Display

    Troubleshooting Camera Image/Page Display Problem Cause and Remedy The Top page is • The camera IP address has changed. not displayed. Enter the correct IP address in the address bar of the web browser. • You entered IPv6 address in the Internet Explorer. Internet Explorer does not support IPv6 address access.
  • Page 8 Troubleshooting Problem Cause and Remedy The Top page is • The connected router does not have a loopback feature. not displayed on Access the camera with the local network IP address. the LAN. • The wrong IP address class is assigned to the camera. If you access the camera on the LAN, the PC IP address and the camera IP address must be set in the same class.
  • Page 9 Troubleshooting Problem Cause and Remedy The Top page is • The default gateway address may be wrong. displayed on the Set the correct default gateway address (see page 43 or LAN, but not page 48 of the Operating Instructions on the Setup CD- displayed from ROM).
  • Page 10 Troubleshooting Problem Cause and Remedy Camera image • ActiveX Controls are not installed in Internet Explorer. ® is not displayed. ActiveX Controls should be installed to display video (Motion JPEG). For the ActiveX Controls installation method, see page 19 of the Operating Instructions on the Setup CD-ROM when using Microsoft Windows XP Service Pack 2, or see...
  • Page 11 Troubleshooting Problem Cause and Remedy Image is out of • The lens cover has dust, dirt, fingerprints or droplets on it. focus. Clean the lens cover with a dry cloth (see page 158 of the Operating Instructions on the Setup CD-ROM). •...
  • Page 12 When • The power to the camera was turned off during firmware update, accessing the so the firmware may be broken. camera, the Download the latest firmware on the Panasonic Network Update Camera support website. Firmware page is displayed.

  • Page 13: Operation Bar

    Troubleshooting Operation Bar Problem Cause and Remedy Pan/tilt, click to • Your PC is not connected to the camera. center and Click [Refresh] on the web browser. Confirm that the image preset features refreshes, and operate the pan/tilt functions. do not work. •...

  • Page 14: Audio Problems

    Troubleshooting Audio Problems Problem Cause and Remedy Listen button is • The [Input] setting is set to [Disable] on the Audio page. displayed gray. Change it to [Enable]. (See page 78 of the Operating Instructions on the Setup CD-ROM) • In the access level settings on the General User page, [Listen] is not permitted.
  • Page 15 Troubleshooting Problem Cause and Remedy Audio cannot be • The Listen button appears like this: heard on the Click the Listen button. (It will change to computer. The number of simultaneous access for the audio is exceeding the limit. • The Listen button is displayed gray. [Listen] is not permitted on the General User page.
  • Page 16 Troubleshooting Problem Cause and Remedy Audio is not • The Talk button appears like this: produced from Click the Talk button. (It will change to an external speaker • The Talk button is gray. connected to the camera. [Talk] is not permitted on the General User page. Permit it. (See page 84 of Operating Instructions on the Setup CD- ROM) •...
  • Page 17 Troubleshooting Problem Cause and Remedy Noise can be • The plug of the external microphone or speaker is dirty. heard. Wipe the connection terminal of the microphone or speaker. • The external microphone or speaker is not connected properly. Correctly connect the external microphone or speaker. •...

  • Page 18: Image Buffer/Image Transfer

    Troubleshooting Image Buffer/Image Transfer Problem Cause and Remedy The camera • Errors have occurred on the way to the E-mail or FTP server. does not See the Protocol column on the Status page (see page 135 transfer the of the Operating Instructions on the Setup CD-ROM), and image by E-mail check if the error is displayed.

  • Page 19: Ipv6

    Troubleshooting IPv6 Problem Cause and Remedy The Top page is • The IPv6 address is not set on the camera. not displayed Check if the IP address and default gateway are displayed in with the IPv6 the network (IPv6) column of the status page (see page 135 address.

  • Page 20: Ipsec

    PC's IPsec settings. • IPsec settings have not been set on your PC. Set IPsec settings on your PC. See the Panasonic Network Camera support website (http://panasonic.co.jp/pcc/ products/en/netwkcam/) for how to do this. • The pre-shared key is not set correctly.
  • Page 21 Troubleshooting Problem Cause and Remedy E-mail or FTP • The network settings are not set correctly. transfer cannot Cancel the IPsec settings on the server, PC and camera, and be sent in check that the camera images can be transferred. If they can transport mode.

  • Page 22: Miscellaneous

    Troubleshooting Miscellaneous Problem Cause and Remedy ActiveX cannot • Security software disables the ActiveX installation. be installed. Close the security software, and install the ActiveX again. The firmware is • The firmware updating is not completed due to power off, not updated.
  • Page 23 Troubleshooting Memo [For assistance, please call: 1-800-272-7033]...
  • Page 24 Symptom Send the unit to an authorized servicenter, prepaid and adequately insured. Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products. The information in this document is subject to change without notice.

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