Contacting Customer Support And Returning Hardware; Locating Component Serial Numbers - Juniper J-series Services Router J4350 Getting Started Manual

Chapter 12
Contacting Customer Support and
Returning Hardware

Locating Component Serial Numbers

This chapter describes how to return the Services Router or individual components
to Juniper Networks for repair or replacement. It contains the following topics:
Locating Component Serial Numbers on page 213
Contacting Customer Support on page 216
Return Procedure on page 216
Packing a Router or Component for Shipment on page 217
Before contacting Juniper Networks to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list the router
components and their serial numbers, enter the following command-line interface
(CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version
Chassis
Midplane REV 03
System IO REV 01
Crypto Module
Routing Engine REV 08
FPC 0
PIC 0
FPC 6 REV 00
PIC 0
Xcvr 0
Xcvr 2
Power Supply 0
NOTE: In the show chassis hardware command, the PIM slot number is reported as
an FPC number and the PIM number (always 0) is reported as the PIC number.
Most components also have a serial number ID label attached to the component
body.
Part number Serial number
JN1092BAEADB
710-014593 NR2489
710-016210 NL3304
710-015273 NM4265
750-015152
NON-JNPR PC14DP3
NON-JNPR PC21M3E
Locating Component Serial Numbers
Description
J6350
JX350 System IO
Crypto Acceleration
RE-J6350-3400
FPC
4x GE Base PIC
FPC
6x GE SFP uPIM
SFP-SX
SFP-SX
213