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CyberData 11171 Operation Manual

Voip v3 zone controller 4-port audio out
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The IP Endpoint Company
VoIP V3 Zone Controller
4-Port Audio Out
Operations Guide
Part #011171
Document Part #930446F
for Firmware Version 7.0.0
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601

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  • Page 1 The IP Endpoint Company  VoIP V3 Zone Controller  4-Port Audio Out Operations Guide Part #011171 Document Part #930446F for Firmware Version 7.0.0 CyberData Corporation 3 Justin Court Monterey, CA 93940 (831) 373-2601...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.

  • Page 3: Revision History

    Parameters". • Updates Table 2-9, "Zone Configuration Parameters". • Updates Table 2-10, "Audio Configuration Parameters". • Updates Table 2-11, "Event Configuration". • Updates Table 2-12, "Autoprovisioning Configuration Parameters". • Updates Table 2-18, "Firmware Upgrade Parameters". Operations Guide 930446F CyberData Corporation...

  • Page 4: Table Of Contents

    2.5 Upgrading the Firmware ......................49 2.5.1 Uploading the Firmware ....................49 2.5.2 Reboot the Device ......................51 Mounting the VoIP Zone Controller 52 A.1 Mount the VoIP Zone Controller ....................52 A.1.1 Mounting Components ....................52 A.1.2 Mounting Procedure ....................53 Operations Guide 930446F CyberData Corporation...
  • Page 5 B.3.1 Warranty & RMA Returns within the United States ............57 B.3.2 Warranty & RMA Returns outside of the United States ..........58 B.3.3 Spare in the Air Policy ....................58 B.3.4 Return and Restocking Policy ..................58 B.3.5 Warranty and RMA Returns Page ................58 Index Operations Guide 930446F CyberData Corporation...

  • Page 6: Chapter 1 Product Overview

    1 Product Overview The CyberData VoIP V3 Zone Controller with Audio-Out enables access to existing paging speakers through a VoIP phone system. The interface is designed to use a standard paging amplifier with audio inputs and supports paging up to 15 zone groups from a VoIP phone.

  • Page 7: Product Features

    Specifications Regulatory Compliance FCC Class A, UL 60950, CE Power Requirement PoE or 48V DC Connection Speed 10/100 Mbps Protocol SIP compliant Part Number 011171 Dimensions 6.11”L x 4.05”W x 1.15” H Weight 1.2 pounds Operations Guide 930446F CyberData Corporation...

  • Page 8: Chapter 2 Implementing The Voip V3 Zone Controller

    Controller. 2.1 Parts List The packaging for the VoIP Zone Controller includes the parts in this illustration. Table 2-1. Parts List Quantity Part Name Illustration VoIP V3 Zone Controller Installation Quick Reference Guide Mounting Kit Operations Guide 930446F CyberData Corporation...

  • Page 9: Typical Installation

    VoIP Zone Controller is normally installed as part of a paging system. Figure 2-1. Typical Installation VoIP V3 Zone Controller 4-Port Audio Out Generic PoE Switch IP Phone IP PBX Server Analog Amplifiers Paging Speakers Operations Guide 930446F CyberData Corporation...

  • Page 10: Setting Up The Voip Zone Controller

    Controller to a 48VDC power supply. See the figure on the left. Chassis Ground Chassis Ground • If required, connect the earth grounding wire to the Chassis Ground on the back of the unit. See the figure on the left. Chassis Ground Operations Guide 930446F CyberData Corporation...

  • Page 11: Connect To The Network

    Setting up the VoIP Zone Controller 2.3.3 Connect to the Network Plug one end of a standard Ethernet cable into the VoIP Zone Controller Ethernet port. Plug the other end into your network. Figure 2-3. Connecting to the Network Operations Guide 930446F CyberData Corporation...

  • Page 12: Confirm That The Voip Zone Controller Is Up And Running

    Status LED comes on after the device is booted and initialized. This LED blinks when the unit is operational. • The square, GREEN Audio Activity LEDs turn on solid when a Zone is being paged. Operations Guide 930446F CyberData Corporation...

  • Page 13: Restore The Factory Default Settings As Required

    Table 2-2. Factory Default Settings Parameter Factory Default Setting IP Addressing DHCP IP Address 10.10.10.10 Web Access Username admin Web Access Password admin Subnet Mask 255.0.0.0 Default Gateway 10.0.0.1 a. Default if there is not a DHCP server present. Operations Guide 930446F CyberData Corporation...

  • Page 14: Configuring The Voip Zone Controller

    To configure the SIP parameters, you also need to determine the values for these parameters: • SIP Server IP Address • Remote and Local SIP Port Numbers • SIP User ID, and Authenticate ID and Password for this User ID Operations Guide 930446F CyberData Corporation...

  • Page 15: Voip Zone Controller Web

    Link to go to the Nightringer page. Link to go to the Zone Configuration page. Link to the Audio Configuration page. Link to the Event Configuration page. Link to the Autoprovisioning Configuration page. Link to the Update Firmware page. Operations Guide 930446F CyberData Corporation...

  • Page 16: Log In To The Configuration Home Page

    Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.   CyberData’s VoIP Discovery Utility program is available at the following website address: http://www.cyberdata.net/support/voip/discovery.html...
  • Page 17 Implementing the VoIP V3 Zone Controller Configuring the VoIP Zone Controller Figure 2-6. Home Page Operations Guide 930446F CyberData Corporation...
  • Page 18 Press the Export Configuration button to download the current board configuration. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Operations Guide 930446F CyberData Corporation...
  • Page 19 Configure the Zone parameters. Click Zone Config and see Section 2.4.8, "Configure the Zone Parameters" for instructions. Note Click the Upgrade Firmware button any time you need to upload new versions of the firmware. Refer to Section 2.5, "Upgrading the Firmware" for instructions. Operations Guide 930446F CyberData Corporation...

  • Page 20: Configure The Device Parameters

    Implementing the VoIP V3 Zone Controller Configuring the VoIP Zone Controller 2.4.4 Configure the Device Parameters 1. Click the Device Configuration button to open the Device Configuration page. See Figure 2- Figure 2-7. Device Configuration Page Operations Guide 930446F CyberData Corporation...
  • Page 21 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930446F CyberData Corporation...

  • Page 22: Configure The Network Parameters

    Configuring the network parameters enables your network to recognize the VoIP Zone Controller and communicate with it. Click Network Setup on the Home page to open the Network Configuration page. Figure 2-8. Network Setup Page Operations Guide 930446F CyberData Corporation...
  • Page 23 Click on the Reboot button to reboot the system. On this page: 1. Specify whether you use Static or DHCP IP Addressing by marking the appropriate radio button. Then, if you select Static, go to Step Operations Guide 930446F CyberData Corporation...
  • Page 24 IP address. Change the default address to the correct IP address for your system. • The Subnet Mask. • The Default Gateway. 3. Click Save when you are finished. 4. Click Reboot for the new settings to take effect. Operations Guide 930446F CyberData Corporation...

  • Page 25: Configure The Sip Parameters

    2.4.6 Configure the SIP Parameters The SIP parameters enable the VoIP Zone Controller to contact and register with the SIP server. On the Home page, click SIP Config to open the SIP Configuration page. Figure 2-9. SIP Configuration Page Operations Guide 930446F CyberData Corporation...
  • Page 26 When this is enabled, SIP calls to the device will be stored in memory and will play when either the call is terminated or the buffer is full. The receive buffer is 2MB in size and this is equal to about four minutes of ulaw encoded audio. Operations Guide 930446F CyberData Corporation...
  • Page 27 Click on the Reboot button to reboot the system. 1. Enter the IP address of the SIP Server. 2. Enter the port numbers used for SIP signaling: a. Remote SIP Port b. Local SIP Port Operations Guide 930446F CyberData Corporation...
  • Page 28 SIP Server. The VoIP Zone Controller automatically re- registers with the SIP server before the lease expiration timeout. 7. Click Save. 8. Click Reboot for the new settings to take effect. Operations Guide 930446F CyberData Corporation...

  • Page 29: Point-To-Point Configuration

    The delayed DTMF functionality is available in the Point-to-Point Mode. Note Establishing point-to-point SiP calls may not work with all phones. Figure 2-10. SIP Configuration Page Set to Point-to-Point Mode Device is set to NOT register with a SIP server Operations Guide 930446F CyberData Corporation...

  • Page 30: Configure The Night Ringer Parameters

    Nightringer requires SIP Registration. Nightringer cannot be used in peer to peer mode. GENERAL ALERT 1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 2-11. Figure 2-11. Nightringer Configuration Setup Operations Guide 930446F CyberData Corporation...
  • Page 31 Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click on the Save button. 4. Click Reboot for the new settings to take effect. Operations Guide 930446F CyberData Corporation...

  • Page 32: Configure The Zone Parameters

    You will need to plug any ports that are used on the VoIP Zone Controller into an analog amplifier. Any speakers attached to the amplifier will be present in the port. 1. Click on the Zone Config button to open the Zone Configuration page. See Figure 2-12. Figure 2-12. Zone Configuration Setup Operations Guide 930446F CyberData Corporation...

  • Page 33: Operating The Voip Zone Controller

    3. If the zone is valid, the VoIP Zone Controller will play the user-defined "good zone" sound. Go to Step Note If the zone is invalid, the VoIP Zone Controller will play the user-defined "bad zone" sound. Repeat Step Operations Guide 930446F CyberData Corporation...

  • Page 34: Configuring The Multicast Parameters

    RTP audio stream. A paging zone can consist of one or many CyberData multicast group-enabled products. There is no limit to how many devices can be in a given paging zone. A multicast group is defined by a multicast address and port number. Each multicast group is assigned a priority, allowing simultaneously arriving pages to be serviced based on importance.

  • Page 35: Configure The Audio Parameters

    2-13. The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the VoIP Zone Controller. Figure 2-13. Audio Configuration Page Operations Guide 930446F CyberData Corporation...
  • Page 36 Implementing the VoIP V3 Zone Controller Configuring the VoIP Zone Controller Figure 2-14. Audio Configuration Page Operations Guide 930446F CyberData Corporation...
  • Page 37 To test an audio file, first select the ports (located at the bottom of the Audio Configuration Page) that you want to play the audio file to, and then press the Play button for the desired audio file. Operations Guide 930446F CyberData Corporation...
  • Page 38 '9' corresponds to the spoken word “nine.” Corresponds to the spoken word “dot.” (24 character limit). Audio test Corresponds to the message “This is the CyberData IP speaker test message...” (24 character limit). Enter Code Corresponds to the message “Enter Code” (24 character limit).
  • Page 39 Web Page Item Description The Save button will download a new user audio file to the board once you've selected the file by using the Browse button. The Save button will delete any pre-existing user-uploaded audio files. Operations Guide 930446F CyberData Corporation...

  • Page 40: User-Created Audio Files

    RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz You can use the free utility Audacity to convert audio files into this format. See Figure 2-16 through Figure 2-18. Figure 2-16. Audacity 1 Figure 2-17. Audacity 2 Operations Guide 930446F CyberData Corporation...
  • Page 41 Configuring the VoIP Zone Controller When you export an audio file with Audacity, save the output as: • WAV (Microsoft) signed 16 bit PCM. Figure 2-18. WAV (Microsoft) signed 16 bit PCM WAV (Microsoft) signed 16 bit PCM Operations Guide 930446F CyberData Corporation...

  • Page 42: Configure The Event Parameters

    Click the Event Config button to open the Event Configuration page (Figure 2-19). The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board. Figure 2-19. Event Configuration Page Operations Guide 930446F CyberData Corporation...
  • Page 43 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Test Event button to test an event. Click on the Reboot button to reboot the system. Operations Guide 930446F CyberData Corporation...

  • Page 44: Example Packets For Events

    Here are example packets for every event: POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>POWERON</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 199 Content-Type: application/x-www-form-urlencoded <?xml version="1.0"...
  • Page 45 Implementing the VoIP V3 Zone Controller Configuring the VoIP Zone Controller POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>MULTICAST_START</event> <index>8</index> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 233 Content-Type: application/x-www-form-urlencoded <?xml version="1.0"...

  • Page 46: Configure The Autoprovisioning Parameters

    Implementing the VoIP V3 Zone Controller Configuring the VoIP Zone Controller 2.4.11 Configure the Autoprovisioning Parameters 1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page.  Figure 2-20. Figure 2-20. Autoprovisioning Configuration Page Operations Guide 930446F CyberData Corporation...
  • Page 47 (6 character limit) Click on this button to set the clock after entering the current time. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Operations Guide 930446F CyberData Corporation...

  • Page 48: Autoprovisioning

    10.0.0.0 netmask 255.0.0.0 { max-lease-time 120; default-lease-time 120; option routers 10.0.0.1; option subnet-mask 255.0.0.0; option domain-name "voiplab"; option domain-name-servers 10.0.0.1; option time-offset # Pacific Standard Time option tftp-server-name "10.0.0.254"; option option-150 10.0.0.254; range 10.10.0.1 10.10.2.1;} Operations Guide 930446F CyberData Corporation...
  • Page 49 3. The board downloads and writes the firmware file again. CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the board boot as it normally does.

  • Page 50: Get Autoprovisioning Template Button

    4. At this point, you can open and edit the autoprovisioning template to change the configuration settings in the template for the unit. 5. You can then upload the autoprovisioning file to a TFTP or HTTP server where the file can be loaded onto other devices. Operations Guide 930446F CyberData Corporation...

  • Page 51: Time Zone Strings

    Time of day to change M11.1.0/2:00:00 The date and time when daylight savings ends. The eleventh month (November) The 1st occurrence of the day (next item) in the month Sunday /2:00:00 Time of day to change Operations Guide 930446F CyberData Corporation...
  • Page 52 CST, Central US GMT-5 EST, Eastern US GMT-4 Atlantic, Canada GMT-3 Brazilia, Buenos Aries GMT-2 Mid-Atlantic GMT-1 Cape Verdes Greenwich Mean Time, Dublin GMT+1 Berlin, Rome GMT+2 Israel, Cairo GMT+3 Moscow, Kuwait GMT+4 Abu Dhabi, Muscat Operations Guide 930446F CyberData Corporation...
  • Page 53 Time Zone City or Area Zone Crosses GMT+5 Islamabad, Karachi GMT+6 Almaty, Dhaka GMT+7 Bangkok, Jakarta GMT+8 Hong Kong, Beijing GMT+9 Tokyo, Osaka GMT+10 Sydney, Melbourne, Guam GMT+11 Magadan, Soloman Is. GMT+12 Fiji, Wellington, Auckland Operations Guide 930446F CyberData Corporation...

  • Page 54: Upgrading The Firmware

    Implementing the VoIP V3 Zone Controller Upgrading the Firmware 2.5 Upgrading the Firmware 2.5.1 Uploading the Firmware Caution Equipment Hazard: CyberData strongly recommends that you first reboot the device before attempting to upgrade the firmware of the device. See Section 2.5.2, "Reboot the Device".
  • Page 55 Shows the current firmware version. Use the Browse button to navigate to the location of the Intercom firmware file that you want to upload. Click on the Submit button to automatically upload the selected firmware and reboot the system. Operations Guide 930446F CyberData Corporation...

  • Page 56: Reboot The Device

    To reboot the device, log in to the web page as instructed in Section 2.4.3, "Log in to the Configuration Home Page". 1. Click Reboot (Figure 2-24). A normal restart will occur. Figure 2-24. Reboot Button Reboot Operations Guide 930446F CyberData Corporation...

  • Page 57: Mounting The Voip Zone Controller

    Before you mount the VoIP Zone Controller, make sure that you have received all of the parts for each VoIP Zone Controller. Refer to Table A-1. Table A-1. Wall Mounting Components (Part of the Accessory Kit) Quantity Part Name Illustration #6 x 1 1/2-inch Screws #6 Plastic-Ribbed Anchors Operations Guide 930446F CyberData Corporation...

  • Page 58: Mounting Procedure

    See Figure A-1. 4. Determine which sides of the VoIP Zone Controller will be facing up, and then slide the VoIP Zone Controller down over the screws to latch onto the screws. Figure A-1. Mounting Operations Guide 930446F CyberData Corporation...

  • Page 59: Appendix A Setting Up A Tftp Server

    1. Install and start the software. 2. Select File Configure Security tab Transmit Only. 3. Make a note of the default directory name, and then move the firmware files to be uploaded to that directory. Operations Guide 930446F CyberData Corporation...

  • Page 60: Appendix B Troubleshooting/Technical Support

    Appendix B: Troubleshooting/Technical Support B.1 Frequently Asked Questions (FAQ) Go to the following URL to see CyberData’s list of frequently asked questions: http://www.cyberdata.net/products/voip/legacyanalog/pagingzonev3/faqs.html B.1.1 Documentation The documentation for this product is released in an English language version only. You can download PDF copies of CyberData product documentation at: http://www.cyberdata.net/products/voip/legacyanalog/pagingzonev3/docs.html...

  • Page 61: Contact Information

    3 Justin Court  Monterey, CA 93940  Attention: RMA "your RMA number" RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA Status form at the following web address: http://www.cyberdata.net/support/rmastatus.html Operations Guide...

  • Page 62: Warranty

    If an End of Life device cannot be repaired, a replacement of a current version of the device may be offered at MSRP. Products shipped to CyberData, both within and out of warranty, are shipped at the expense of the customer. CyberData will pay return shipping charges for repaired products.

  • Page 63: Warranty & Rma Returns Outside Of The United States

    B.3.3 Spare in the Air Policy CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States and Canada. More information about the Spare in the Air policy is available at the following web address: http://www.cyberdata.net/support/warranty/spareintheair.html...

  • Page 64: Index

    1, 5 night ring tone parameter 33 contact information 56 audio configuration page 30 contact information for CyberData 56 audio files, user-created 35 Current Network Settings 18 authenticate ID and password for SIP server current network settings 18...
  • Page 65 SIP server authentication 23 default IP addressing setting 8 pgroups configuration 14 point-to-point configuration 24 port local SIP 21, 22 remote SIP 21, 22 posix timezone string lease, SIP server expiration time 21, 23, 26 timezone string 42 Operations Guide 930446F CyberData Corporation...
  • Page 66 21 user ID, SIP 21 SIP registration 21 SIP remote SIP port 21 SIP server 21 warranty 57 password for login 21 warranty & RMA returns outside of the United States 58 Operations Guide 930446F CyberData Corporation...
  • Page 67 RMA returns page 58 warranty policy at CyberData 57 web access password 8 web access username 8 web configuration log in address 11 web page navigation 10 web page navigation 10 weight 2 Windows, setting up a TFTP server on 54...

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