How To Deal With Warranty Problems; Steps To Take - Mercedes-Benz Sprinter 2011 Service And Warranty Information

Steps to Take

A. In General
Normally, warranty problems can be re-
solved by your authorized Sprinter Dealer's
sales or service departments. That's why
you should always talk to your authorized
Sprinter Dealer's service manager or sales
manager first. But if you're not satisfied
with your authorized Sprinter Dealer's re-
sponse to your problem, the vehicle war-
rantor recommends that you do the
following:
Step 1: Discuss your problem with the
owner or general manager of the dealer-
ship.
Step 2: If your dealership still can not re-
solve the problem, contact the Customer
Assistance Center. You'll find the address
on ( Page 24).
B. What The Vehicle Warrantor Will Do
Once you have followed the two steps de-
scribed on ( Page 23) (A), the vehicle
warrantor will review your situation. If it's
something that the vehicle warrantor can
help you with, the vehicle warrantor will
provide your authorized Sprinter Dealer
with all the information and assistance
necessary to resolve the problem. Even if
the vehicle warrantor can not help you, the
vehicle warrantor will acknowledge your
contact and explain it's position.
*
For Customers Residing in Arkansas, Idaho, Kentucky and Minnesota ONLY:
(NOTE: This Process is not available for residents of other states).
Service and Warranty

How to Deal with Warranty Problems

C. If Your Problem Still Is Not Resolved*
If you can not resolve your warranty prob-
lem after following the two steps described
on ( Page 23) (A), and you live in Arkan-
sas, Idaho, Kentucky or Minnesota ONLY,
you can contact the Better Business Bu-
reau AUTO LINE
D. Notice Under State Lemon Laws
Some states have laws allowing you to get
a replacement vehicle or a refund of the
vehicle's purchase price under certain cir-
cumstances. These laws vary from state to
state. If your state law allows, the vehicle
warrantor requires that you first notify us
in writing of any service difficulty that you
may have experienced so that we can have
a chance to make any needed repairs be-
fore you are eligible for remedies provided
by these laws.
In all other states, we ask that you give us
written notice of any service difficulty.
Send your written notice to the Customer
Assistance Center at the address on
( Page 24).
®
in your area.
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