How To Get Warranty Service; Where To Take Your Vehicle - Mercedes-Benz Sprinter 2011 Service And Warranty Information

Where to Take Your Vehicle

A. In the United States
(We Include U.S. Possessions and Terri-
tories as Part of the United States for
Warranty Purposes):
Warranty service must be done by an au-
thorized Sprinter Dealer. We strongly rec-
ommend that you take your vehicle to your
Selling authorized Sprinter Dealer. They
know you and your vehicle best, and are
most concerned that you get prompt and
high quality service. If you move within the
United States, warranty service may be re-
quested from any authorized Sprinter
Dealer.
If you have difficulty locating a convenient
authorized Sprinter Dealer, please contact
the Customer Assistance Center
( Page 24). They can help you find the
closest authorized Sprinter Dealer.
B. In Canada and Mexico:
If you are traveling temporarily in Canada
or Mexico, and your vehicle remains regis-
tered in the United States, your New Vehi-
cle Limited Warranty still applies. Service
may be requested at any authorized Sprint-
er dealership.
C. In a Foreign Country Outside of
North America:
If you are traveling temporarily outside of
North America, and your vehicle remains
registered in the United States:
• You should take your vehicle to an au-
thorized Sprinter Dealer. They should
Service and Warranty

How to Get Warranty Service

give you the same limited warranty serv-
ice you receive in the United States.
• If the authorized dealership charges you
for repairs which you feel should be cov-
ered under your limited warranty, please
get a detailed receipt for the work done.
Make sure that this receipt lists all war-
ranty repairs and parts that were in-
volved. (This receipt will be similar to the
one used by the dealer who normally
services your vehicle.)
• When your vehicle returns to the United
States, contact the Customer Assist-
ance Center ( Page 24) for reimburse-
ment consideration. You will need to
provide a copy of the receipt, your vehi-
cle registration and any other relevant
documents.
• Reimbursement will not be considered if
the vehicle does not return to the United
States.
D. If You Move:
If you move to another country, be sure to
contact the Customer Assistance Center
( Page 24) and the customs department
of the destination country before you
move. Vehicle importation rules vary con-
siderably from country to country. You may
be required to present documentation of
your move to the vehicle warrantor in order
to continue your warranty coverage. You
may also be required to obtain documenta-
tion from the vehicle warrantor in order to
register your vehicle in your new country.
Your vehicle is eligible for the remainder of
the limited warranty coverage provided in
the destination country after it has been
re-registered in that country.
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