Denon HEOS Link Owner's Manual
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Denon HEOS Link Owner's Manual

Denon heos link wireless pre-amplifier owner’s manual
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Contents
Setup
Use
Troubleshooting
Status LED
Appendix
Wireless Pre-Amplifier
Owner's Manual
HEOS Link
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Summary of Contents for Denon HEOS Link

  • Page 1 Contents Setup Troubleshooting Status LED Appendix Wireless Pre-Amplifier Owner’s Manual HEOS Link...

  • Page 2: Table Of Contents

    Why do I need a HEOS account? Network Requirements Signing up for a HEOS account Controller Requirements Changing Your HEOS account Getting To Know Your HEOS Link Playing from Streaming Music Services Front panel Adding a Music Service Controls Changing Music Service Settings...
  • Page 3 Appendix MAKING ADJUSTMENTS BASIC TROUBLESHOOTING My HEOS Device won’t connect to my network using the audio Changing the Name of a HEOS Link cable Changing the Wireless Network Connection I get a message “Device was not found” Adjusting the Equalizer...
  • Page 4 INTRODUCTION The HEOS Link is part of the HEOS wireless multi-room sound system that enables you to enjoy your favorite music anywhere and everywhere around your home. By utilizing your existing home network and the HEOS app on your iOS or Android™ device, you can explore, browse, and play music from your own music library or from many online streaming music services.

  • Page 5: Network Requirements

    Wireless Router - In order to use your HEOS music system, you should have a working wireless (Wi-Fi) network in your home. If you do not have a wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your home.

  • Page 6: Controller Requirements

    Contents Setup Troubleshooting Status LED Appendix o Controller Requirements You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these minimum requirements: iOS Minimum Requirements Android Minimum Requirements iOS version 5.0 or later Android OS version 2.3 or later All resolutions...
  • Page 7 Setup Troubleshooting Status LED Appendix Getting To Know Your HEOS Link Unpack your HEOS Link from the box and verify that the following items are included: A HEOS Link B Quick Start Guide C Safety Information Sheets D Warranty (North America model only)

  • Page 8: Front Panel

    Contents Setup Troubleshooting Status LED Appendix o Front panel A Status LED Please refer to the “Status LED Table” for LED color and state meaning “Status LED Table” (v p. 47).

  • Page 9: Controls

    Contents Setup Troubleshooting Status LED Appendix o Controls A Volume Up/Down buttons (+, –) Adjusts the HEOS device’s volume level up or down. B Mute button (:) Mutes or unmutes the HEOS device’s volume.

  • Page 10: Back Panel

    B IR Output (IR OUT) G USB Input (USB 5 V/1 A) Used to control a Denon AVR, PMA, or System. (v p. 37) Used to connect USB storage devices. (v p. 14) C Trigger Output (DC12 V 150 mA MAX.) H Network Connector (NETWORK) Used to send a 12 V signal to control an external amplifier.
  • Page 11 Contents Setup Troubleshooting Status LED Appendix L Analog Line Input (LINE IN) Used to connect audio devices with a stereo RCA cable. (v p. 14) M AUX Input (AUX IN) Used to connect audio devices with a 3.5 mm cable. (v p. 14) N Connect Button (CONNECT) Used for Wi-Fi setup.

  • Page 12: Placing Your Heos Link

    HEOS Link in a convenient location near the amplification device you are connecting it to. The HEOS Link must be within range of your wireless network. The HEOS Link is not waterproof. Do not place it near any water source and do not leave it outside in the rain or snow.

  • Page 13: Connecting External Devices

    Contents Setup Troubleshooting Status LED Appendix Connecting External Devices o Connecting to an Amplifier or AV Receiver o Connecting to a Subwoofer Connect the PRE OUT, COAXIAL OUT, or OPTICAL OUT output to an Connect the SUB WOOFER output to an input on your powered available input on your amplifier or AV receiver using the appropriate subwoofer or your subwoofer amplifier.

  • Page 14: Connecting An Audio Playback Device

    Contents Setup Troubleshooting Status LED Appendix o Connecting an Audio Playback Device o Connecting a USB storage device Connect the LINE IN, AUX IN or OPTICAL IN input to an audio Connect a FAT32 formatted USB mass storage device containing playback device (CD player, portable music player, etc...) using the digital music files to the USB port.

  • Page 15: Powering Your Heos Link

    Contents Setup Troubleshooting Status LED Appendix Powering Your HEOS Link Connect the power cord included in the box to the back of the HEOS Link and the plug to a wall outlet. DC12V 5V1A 150mA MAX. RESET TRIGGER COAXIAL OPTICAL...

  • Page 16: Setting Up Your First Heos Link

    Caution DO NOT connect the Ethernet cable if you are connecting your HEOS Link to a wireless network. If you are connecting the HEOS Link to a wired network, use an Ethernet cable to connect the HEOS Link to your network or router.

  • Page 17: Adding Wireless Heos Devices

    Contents Setup Troubleshooting Status LED Appendix ADDING MORE HEOS DEVICES The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOS devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 devices to your HEOS system.

  • Page 18: Using Your Heos Link

    USING YOUR HEOS LINK Once you have your HEOS Link connected to your network and the HEOS app installed on your mobile device, it’s easy to start enjoying your favorite music. You can listen to something different in every room or the same music perfectly synchronized in all rooms. It’s up to you!

  • Page 19: Listening To Radio

    Contents Setup Troubleshooting Status LED Appendix Listening to Radio Playing music stored on your mobile device The HEOS system includes access to more than 70,000 free internet radio streams from all corners of the globe via the TuneIn radio service. Just select the TuneIn logo from the main Music menu and browse among the Tap the “Music”...

  • Page 20: Playing Music From Your Networked Pc Or Nas

    Contents Setup Troubleshooting Status LED Appendix Playing music from your networked PC Audio signal or NAS (Network Attached PC Storage) Select “Local Music” from the Music tab. Select the name of your networked PC or NAS (network attached storage) server. Browse the music on your PC/NAS and select something to play.

  • Page 21: Playing Music From An External Audio Device

    HEOS Link. Select “AUX Input” from the Music tab. Select the name of the HEOS Link to which you connected the audio device in step 1. Select the name of the input to which you connected the audio device in step 1.

  • Page 22: Streaming An External Audio Device To Any Heos Device

    HEOS Link. Select “AUX Input” from the Music tab. Select the name of the HEOS Link to which you connected the audio device in step 1. Select the name of the input to which you connected the audio device in step 1.

  • Page 23: Playing Music From A Usb Device

    NOTE 0 It may take several minutes for the name of your HEOS Link to appear in the Local Music list if you have a large number of files on your USB device. 0 It is not possible to connect and use a computer via the USB port of this unit using...

  • Page 24: Changing Your Heos Account

    Contents Setup Troubleshooting Status LED Appendix o Changing Your HEOS account HEOS account Tap the Music tab. o What is a HEOS account? Select the Settings a icon in the upper left corner of A HEOS account is master account or “keychain” for managing all of your HEOS music services with one single username and password.

  • Page 25: Changing Music Service Settings

    Contents Setup Troubleshooting Status LED Appendix o Changing Music Service Settings Playing from Streaming Music Services Tap the “Music” tab. A Music Service is an online music company that provides access to vast music collections via free and/or paid subscriptions. Depending upon your geographical location, there are several options to choose from.

  • Page 26: Listening To The Same Music In Multiple Rooms

    Contents Setup Troubleshooting Status LED Appendix Listening To The Same Music In Rooms Rooms Multiple Rooms Drag one room into another to group them Drag one room into another to group them Dining Dining The HEOS system is a true multiroom audio system that automatically Song Name 1 Song Name 1 synchronizes audio playback between multiple devices so that the audio...

  • Page 27: Ungrouping Rooms

    Contents Setup Troubleshooting Status LED Appendix o Ungrouping Rooms Rooms Rooms Tap the “Rooms” tab. Drag one room into another to group them Drag one room into another to group them Dining Dining Song Name 1 Song Name 1 Press and hold your finger on room that you want to remove from the group.

  • Page 28: Grouping All Rooms (Party Mode)

    Contents Setup Troubleshooting Status LED Appendix o Grouping All Rooms (Party Mode) Rooms Rooms You can easily group the eight rooms together into Party Mode by Drag one room into another to group them Drag one room into another to group them using a “pinch”...

  • Page 29: Ungrouping All Rooms

    Contents Setup Troubleshooting Status LED Appendix o Ungrouping All Rooms Rooms Rooms You can easily ungroup all of your rooms and exit Party Mode by using Drag one room into another to group them Drag one room into another to group them a “spread”...

  • Page 30: Using The Now Playing Queue

    Contents Setup Troubleshooting Status LED Appendix o Repeat and Shuffle Playback Using the Now Playing Queue You can control how the play queue plays the music that you have HEOS uses a Now Playing “Queue” to line up music that you want to listen added by using the Repeat and Shuffle controls.

  • Page 31: Deleting Songs From The Play Queue

    Contents Setup Troubleshooting Status LED Appendix Rearranging the Now Playing Queue Deleting Songs from the Play Queue Once you have songs lined up in your queue, you might want to rearrange You can remove songs one at a time from the Now Playing queue: the order or remove some songs: Tap the “Now Playing”...
  • Page 32 Contents Setup Troubleshooting Status LED Appendix Deleting All Songs from the Play Queue Saving Playlists You can remove all of the songs from the Now Playing queue: You can save the Now Playing queue as a HEOS Playlist that you can recall later.

  • Page 33: Making Adjustments

    Music menu to display the Settings Select “Network”. menu. A list of wireless networks that your HEOS Link can Select “My Devices” to display a list of your devices. access is displayed. Select the HEOS Link you want to adjust.

  • Page 34: Adjusting The Equalizer

    Contents Setup Troubleshooting Status LED Appendix Adjusting the Equalizer Adjusting the Volume Control Method Select “EQ”. Select “Line Out Level”. Adjust the Treble or Bass up or down. Select Fixed to lock the volume at the optimal level or select Variable to control the volume from the Now Playing screen.

  • Page 35: Advanced Settings

    Contents Setup Troubleshooting Status LED Appendix o Firmware Upgrade Advanced Settings Select “Advanced”. Caution Adjusting these settings may disconnect your device from your network Select “Firmware Upgrade”. and possibly render your device unusable. Do not use these features unless you are comfortable making advanced adjustments. Enable or disable automatic firmware upgrades.

  • Page 36: About

    Contents Setup Troubleshooting Status LED Appendix o About Viewing Technical Details About the HEOS device. Select “Advanced”. Select “About”. Scroll down to see information about the device’s a. Hardware b. Software c. Device...

  • Page 37: External Device Control

    Connect the appropriate IR control cable between your AV receiver or turn on, turn off, select the correct input and adjust volume and mute. amplifier and the HEOS Link using the IR direct or IR emitter cable (both included) depending on the IR control input capabilities of your device.

  • Page 38: Trigger Control

    Contents Setup Troubleshooting Status LED Appendix o Trigger Control If the power amplifier to be connected to this unit has a trigger input connector, connect it to the TRIGGER OUT jack of this unit using the included IR Direct cable. A signal up to 12 V/150 mA is output from the TRIGGER OUT jack.

  • Page 39: Updating Your System

    Contents Setup Troubleshooting Status LED Appendix UPDATING YOUR SYSTEM HEOS has the ability to add enhancements and updated functionality via your high speed Internet connection. When such updates become available, you will be notified when you open the HEOS app. Follow the instructions on the screen to update the HEOS device and/or your controller App.

  • Page 40: Advanced Features

    If you are having trouble with your network or HEOS system, you may be menu. asked by Denon technical support personnel to select this option. This feature will automatically send Denon technical support diagnostic Select “Advanced Settings” to display a list the information about your HEOS system.

  • Page 41: Sharing Music From Your Mobile Device

    Contents Setup Troubleshooting Status LED Appendix Sharing Music from your Mobile Device Power Modes The HEOS App has a feature called “Music Sharing” which can share the o Network Standby local music stored on your mobile device to other HEOS app users on your local network.

  • Page 42: Basic Troubleshooting

    Alternatively, you can connect your device to your network router using the included Ethernet cable. Once connected via Ethernet, the HEOS by Denon App should recognize the device and you can manually move it to your wireless network using Settings/My Devices/Device_Name/Advanced/Network Settings.

  • Page 43: I Can't Control An External Device Via Ir And Trigger

    Check that the correct input source is being used for the AV receiver or amplifier. – Check that HEOS Link and the AV receiver or amplifier are at a suitable volume. – Check that the external device connected to HEOS Link is connected and playing correctly.

  • Page 44: Music Cuts Out Or Delays Sometimes

    Contents Setup Troubleshooting Status LED Appendix Music cuts out or delays sometimes Solution Refer to Page Make sure your Internet connection is operating correctly. If you are sharing your network with other users or devices, they may be using most of your bandwidth (especially if they are streaming video). Make sure your HEOS devices are within range of your wireless network.

  • Page 45: Resetting Your Heos Device

    Contents Setup Troubleshooting Status LED Appendix Resetting Your HEOS Device Solution Refer to Page Resetting your HEOS device will clear out the wireless network info, EQ, and name but retain it’s current software. You will have to – use Settings - Add Device to reconnect the HEOS device to your home network before it can be used. To reset your HEOS device, gently insert a small paperclip into the Reset button hole on the back and hold it in until the front LED begins to flash amber.

  • Page 46: Contact Denon

    Telephone: Toll Free (855) 499 2820 (M-F 10:00AM to 10:00PM EST / Sat 12:00PM to 8:00PM EST) For the other region: If you need additional help in solving problems, please contact Denon customer service in your area or visit HEOSbyDenon.com...

  • Page 47: Status Led Table

    Contents Setup Troubleshooting Status LED Status LED Appendix Status LED Table Device Operation Description Front LED Action Rear LED Action No AC power or Deep Standby (off) (off) Plug in Booting (off) (blink) Ready-Configured and connected to your network (off) (solid) RESET Not Connected to your network...
  • Page 48 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action RESET Not connected (solid) (solid) Connect button was pressed (solid) (blink) Setup Cable connection is OK (solid) (solid) Connecting to your network (off) (blink)
  • Page 49 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action Configured and connected to your network (off) (solid) Setup Error (solid) (solid) Updating (off) (blink) Update Rebooting (off) (blink) Ready-Configured and connected to your network (off) (solid)
  • Page 50 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action RESET Soft reset - Clear user settings (solid) (fast blink) RESET Hard reset - Factory restore (solid) (blink) Reset Rebooting (off) (blink) RESET Ready-Not Configured (solid) (solid)
  • Page 51 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action Firmware Error (off) (slow blink (NOT fade)) Errors Hardware Error (off) (fast blink) RESET Network Error (solid) (solid) Volume Change (off) (quick blink) Mute (off) (slow blink)
  • Page 52 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action a WPS session is active (solid) (fast blink) WPS connected (solid) (for 3 sec. solid) WPS time-out (solid) (for 3 sec. solid) Network Standby (off) Power Management (dimmed solid) Deep Standby...

  • Page 53: Supported File Types And Codecs

    Contents Setup Troubleshooting Status LED Appendix Appendix Supported File Types and Codecs Frequency Sample Rate File Extension Codec Bit Rates 32 kHz 44.1 kHz 16 bit 48 kHz 32 kHz MPEG-1 Audio Layer 3 44.1 kHz 16 bit 32 - 320 kbps CBR/VBR 48 kHz 32 kHz...

  • Page 54: Specifications

    Contents Setup Troubleshooting Status LED Appendix SPECIFICATIONS o Audio section THD+N: ANALOG IN: 0.004 %(1 kHz) S/N ratio: ANALOG IN: 90 dB (Audible Range) Frequency response: 20 Hz to 20 kHz: ±0.5 dB o Wireless LAN section Network type: Conforming to IEEE 802.11a/b/g/n Used frequency range: 2.4 GHz, 5 GHz o General...
  • Page 55 Setup Troubleshooting Status LED Appendix o Dimensions (Unit : in. (mm)) DENON DENON 6 7/64 (155) 4 21/64 (110) o Weight : 2 lbs 13.9 oz (1.3 kg) For the purpose of improvement, the specifications and design are subject to change without notice.

  • Page 56: Information

    Contents Setup Troubleshooting Status LED Appendix INFORMATION Trademarks Google Play is a trademark of Google Inc. Wi-Fi Protected Setup™ logo is trademark of Wi-Fi Alliance. Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a Adobe, the Adobe logo and Reader are either registered trademarks or service mark of Apple Inc.

  • Page 57: License

    GPL/LGPL software that is used in the product. COPYRIGHT AND PERMISSION NOTICE Denon provides the source code based on the GPL and LPGL licenses at the actual cost upon your request to our customer service Copyright (c) 1996 - 2014, Daniel Stenberg, <daniel@haxx.se>.
  • Page 58 Contents Setup Troubleshooting Status LED Appendix n e2fsprogs-libs-1.40.8/lib/uuid n expat-2.0.1 Redistribution and use in source and binary forms, with or without Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd modification, are permitted provided that the following conditions are and Clark Cooper met: Copyright (c) 2001, 2002, 2003, 2004, 2005, 2006 Expat maintainers.
  • Page 59 Contents Setup Troubleshooting Status LED Appendix n getopt n jQuery http://cvsweb.netbsd.org/bsdweb.cgi/src/lib/libc/stdlib/ Copyright 2014 jQuery Foundation and other contributors Copyright (c) 1987, 1993, 1994 The Regents of the University of http://jquery.com/ California. All rights reserved. Permission is hereby granted, free of charge, to any person obtaining a Redistribution and use in source and binary forms, with or without copy of this software and associated documentation files (the modification, are permitted provided that the following conditions are...
  • Page 60 Contents Setup Troubleshooting Status LED Appendix n libpcap-1.4.0 n libtar-1.2.11 License: BSD Copyright (c) 1998-2003 University of Illinois Board of Trustees Copyright (c) 1998-2003 Mark D. Roth Redistribution and use in source and binary forms, with or without All rights reserved. modification, are permitted provided that the following conditions are met: Developed by: Campus Information Technologies and Educational...
  • Page 61 Contents Setup Troubleshooting Status LED Appendix n mDNS 320.10.80 n mongoose The majority of the source code in the mDNSResponder project is licensed https://github.com/cesanta/mongoose/ under the terms of the Apache License, Version 2.0, available from: Copyright (c) 2004-2013 Sergey Lyubka <http://www.apache.org/licenses/LICENSE-2.0>...
  • Page 62 Contents Setup Troubleshooting Status LED Appendix n openssl-1.0.0d THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS” AND ANY EXPRESSED OR IMPLIED WARRANTIES, Copyright (c) 1998-2011 The OpenSSL Project. All rights reserved. INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES Redistribution and use in source and binary forms, with or without OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR modification, are permitted provided that the following conditions are...
  • Page 63 Contents Setup Troubleshooting Status LED Appendix n portmap-6.0 n pstdint.h-0.1.12 Copyright (c) 1990 The Regents of the University of California. BSD License: All rights reserved. Copyright (c) 2005-2011 Paul Hsieh Redistribution and use in source and binary forms, with or without All rights reserved.
  • Page 64 Contents Setup Troubleshooting Status LED Appendix n rl78flash 2000.3.1 n sqlite 2003.5.7 License SQLite Copyright ======= SQLite is in the The MIT License (MIT) Public Domain Copyright (c) 2012 Maxim Salov All of the code and documentation in SQLite has been dedicated to the public domain by the authors.
  • Page 65 Contents Setup Troubleshooting Status LED Appendix n strlcpy.c , v1.11 n tinyxml 2002.4.3 Copyright (c) 1998 Todd C. Miller <Todd.Miller@courtesan.com> www.sourceforge.net/projects/tinyxml Original file by Yves Berquin. Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the This software is provided 'as-is', without any express or implied above copyright notice and this permission notice appear in all warranty.
  • Page 66 Contents Setup Troubleshooting Status LED Appendix n Tremor n zlib http://wiki.xiph.org/index.php/Tremor http://www.zlib.net/ Copyright (c) 2002, Xiph.org Foundation zlib.h -- interface of the ‘zlib’ general purpose compression library version 1.2.3, July 18th, 2005 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are Copyright (C) 1995-2004 Jean-loup Gailly and Mark Adler met:...
  • Page 67 D&M Holdings Inc. www.denon.com 3520 10356 11AD...

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