Denon HEOS Link HS2 Owner's Manual
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Denon HEOS Link HS2 Owner's Manual

Wireless pre-amplifier
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Setup
Use
Troubleshooting
Status LED
Appendix
Wireless Pre-Amplifier
Owner's Manual
HEOS Link HS2
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Summary of Contents for Denon HEOS Link HS2

  • Page 1 Contents Setup Troubleshooting Status LED Appendix Wireless Pre-Amplifier Owner’s Manual HEOS Link HS2...
  • Page 2 Contents Contents Setup Troubleshooting Status LED Appendix Introduction Playing music from Bluetooth device Before your begin Pairing the HEOS device with your Bluetooth devices System requirements HEOS account Network requirements What is a HEOS account? Controller requirements Why do I need a HEOS account? Getting to know your HEOS Link Signing up for a HEOS account Front panel...
  • Page 3 Contents Setup Troubleshooting Status LED Appendix Using the favorite Making adjustments Adding to HEOS favorite Changing the name of a HEOS Link Deleting station from the HEOS favorite Changing the wireless network connection Adjusting the equalizer Adjusting the audio quality Adjusting the line out Adjusting the status light brightness Advanced settings...
  • Page 4 I hear a delay when using the external input with my TV I hear distortion when using the AUX input Connecting to a WPS network I hear noise from the OPTICAL OUT audio Resetting your HEOS device Restoring the HEOS device to factory defaults Contact Denon...
  • Page 5 Industry leading microsecond audio synchronization between HEOS device Legendary Denon audio quality If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with your HEOS device).

  • Page 6: Before Your Begin

    Ethernet network, a Wi-Fi connection to the router is required to control the system using the HEOS Control app. If you do not have a wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your home.

  • Page 7: Controller Requirements

    Contents Setup Troubleshooting Status LED Appendix o Controller requirements You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these minimum requirements: iOS Minimum Requirements Android Minimum Requirements iOS version 8.0 or later Android OS version 4.0 or later All resolutions...
  • Page 8 Contents Setup Troubleshooting Status LED Appendix Getting to know your HEOS Link Unpack your HEOS Link from the box and verify that the following items are included: A HEOS Link B Quick Start Guide C Safety Information Sheets D Warranty (North America model only) E Extended Protection Plan F Audio/Setup cable...

  • Page 9: Front Panel

    Contents Setup Troubleshooting Status LED Appendix o Front panel A Status LED Please refer to the “Status LED table” for LED color and state meaning. (v p. 57)
  • Page 10 Contents Setup Troubleshooting Status LED Appendix o Controls A Volume up/down buttons (+, –) Adjusts the HEOS device’s volume level up or down. B Mute button (:) Mutes or unmutes the HEOS device’s volume.

  • Page 11: Back Panel

    (v p. 15) B IR Output (IR OUT) G USB Input (USB 5 V/1 A) Used to control a Denon AVR, PMA, or System. (v p. 43) Used to connect USB storage devices. (v p. 15) C Trigger Output (TRIGGER OUT) H NETWORK connector Used to send a 12 V signal to control an external amplifier.
  • Page 12 Contents Setup Troubleshooting Status LED Appendix DC12V 5V1A 150mA MAX. TRIGGER COAXIAL OPTICAL OPTICAL NETWORK AC IN PRE OUT WOOFER LINE IN AUX IN Q2 Q3 Q4 Q5 L Analog audio connectors (LINE IN) Used to connect audio devices with a stereo RCA cable. (v p.

  • Page 13: Placing Your Heos Link

    Contents Setup Troubleshooting Status LED Appendix Placing your HEOS Link The HEOS Link is designed to add HEOS multi-room audio functionality to an external device which offers audio amplification. You should place your HEOS Link in a convenient location near the amplification device you are connecting it to. The HEOS Link must be within range of your wireless network.

  • Page 14: Connecting External Devices

    Contents Setup Troubleshooting Status LED Appendix Connecting external devices o Connecting to an amplifier or AV receiver o Connecting a subwoofer Connect the PRE OUT, COAXIAL OUT, or OPTICAL OUT output to an Connect the SUB WOOFER output to an input on your powered available input on your amplifier or AV receiver using the appropriate subwoofer or your subwoofer amplifier.

  • Page 15: Connecting An Audio Playback Device

    Contents Setup Troubleshooting Status LED Appendix o Connecting an audio playback device o Connecting a USB storage device Connect the LINE IN, AUX IN or OPTICAL IN input to an audio Connect a FAT32 formatted USB storage device containing digital playback device (CD player, portable music player, etc...) using the music files to any available USB port.

  • Page 16: Powering Your Heos Link

    Contents Setup Troubleshooting Status LED Appendix Powering your HEOS Link Connect the power cord included in the box to the back of the HEOS Link and the plug to a wall outlet. DC12V 5V1A 150mA MAX. TRIGGER COAXIAL OPTICAL OPTICAL NETWORK AC IN PRE OUT...

  • Page 17: Setting Up Your First Heos Link

    Contents Setup Setup Troubleshooting Status LED Appendix Setting up your first HEOS Link Once you have placed your HEOS Link in your listening room and have downloaded the HEOS app, you are ready to configure your HEOS Link for music playback.

  • Page 18: Adding More Heos Devices

    Contents Setup Troubleshooting Status LED Appendix Adding more HEOS devices The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOS devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 devices to your HEOS system.

  • Page 19: Using Your Heos Link

    Contents Setup Troubleshooting Status LED Appendix Using your HEOS Link Once you have your HEOS device connected to your network and the HEOS app installed on your mobile device, it’s easy to start enjoying your favorite music. You can listen to something different in every room or the same music perfectly synchronized in all rooms. It’s up to you! Selecting a room Rooms Drag one room into another to group them...

  • Page 20: Listening To Radio

    Contents Setup Troubleshooting Status LED Appendix Listening to radio Playing music stored on your mobile device The HEOS system includes access to more than 100,000 free internet radio streams from all corners of the globe via the TuneIn radio service. Just select the TuneIn logo from the main “Music”...
  • Page 21 Contents Setup Troubleshooting Status LED Appendix Playing music from your networked PC Audio signal or NAS (Network Attached PC Storage) Select “Music Servers” from the “Music” tab. Select the name of your networked PC or NAS (Network Attached Storage) server. Browse the music on your PC/NAS and select something to play.
  • Page 22 Contents Setup Troubleshooting Status LED Appendix Playing music from an external audio Audio signal device Connect an external audio device to the digital optical, analog RCA stereo or analog 3.5 mm stereo input on the back of the HEOS Link. Select “Inputs”...
  • Page 23 Contents Setup Troubleshooting Status LED Appendix Streaming an external audio device to Audio signal any HEOS device The sound from the audio device can be played directly on the selected device or digitized and sent over your network to other HEOS devices. Connect an external audio device to the digital optical, analog RCA stereo or analog 3.5 mm stereo input on the back of the HEOS Link.

  • Page 24: Playing Music From A Usb Device

    Contents Setup Troubleshooting Status LED Appendix Playing music from a USB device Audio signal Insert a FAT32 formatted USB device into the USB port on the back of the HEOS Link. Select “USB Music” from the “Music” tab. Select the name of your HEOS device. Browse the music on your USB device and select something to play.

  • Page 25: Playing Music From Bluetooth Device

    Contents Setup Troubleshooting Status LED Appendix Playing music from Bluetooth device Audio signal o Pairing the HEOS device with your Bluetooth devices Activate the Bluetooth setting on your mobile device. Press and hold the Bluetooth button (V) located on the back of the HEOS Link for 3 seconds and release the button when you see a pattern of two green flashes on the status LED.
  • Page 26 Contents Setup Troubleshooting Status LED Appendix o Changing your HEOS account HEOS account Tap the “Music” tab. o What is a HEOS account? Select the Settings a icon in the upper left corner of A HEOS account is master account or “keychain” for managing all of your HEOS music services with one single username and password.

  • Page 27: Playing From Streaming Music Services

    Contents Setup Troubleshooting Status LED Appendix o Changing music service settings Playing from streaming music services Tap the “Music” tab. A music service is an online music company that provides access to vast music collections via free and/or paid subscriptions. Depending upon your geographical location, there are several options to choose from.

  • Page 28: Managing Inputs

    Contents Setup Troubleshooting Status LED Appendix o Changing the name of the inputs Managing inputs Select the name of the input you want to edit. If you connected external audio source components to any of your HEOS devices inputs, you can rename the default input names to describe the Select “Name”.

  • Page 29: Managing Your Phone

    Contents Setup Troubleshooting Status LED Appendix Managing your phone Your smartphone or tablet can be hidden if it does not need to be in the “Music Sources” menu. Select the Settings a icon located in the upper left corner of the main “Music” menu to display the Settings menu.

  • Page 30: Listening To The Same Music In Multiple Rooms

    Contents Setup Troubleshooting Status LED Appendix Listening to the same music in multiple Rooms Rooms rooms Drag one room into another to group them Drag one room into another to group them Dining Dining The HEOS system is a true multiroom audio system that automatically Song Name 1 Song Name 1 synchronizes audio playback between multiple devices so that the audio...

  • Page 31: Ungrouping Rooms

    Contents Setup Troubleshooting Status LED Appendix o Ungrouping rooms Rooms Rooms Tap the “Rooms” tab. Drag one room into another to group them Drag one room into another to group them Dining Dining Song Name 1 Song Name 1 Press and hold your finger on room that you want to remove from the group.

  • Page 32: Grouping All Rooms (Party Mode)

    Contents Setup Troubleshooting Status LED Appendix o Grouping all rooms (party mode) Rooms Rooms You can easily group 16 rooms together into Party Mode by using a Drag one room into another to group them Drag one room into another to group them “pinch”...

  • Page 33: Ungrouping All Rooms

    Contents Setup Troubleshooting Status LED Appendix o Ungrouping all rooms Rooms Rooms You can easily ungroup all of your rooms and exit Party Mode by using Drag one room into another to group them Drag one room into another to group them a “spread”...

  • Page 34: Using The Now Playing Queue

    Contents Setup Troubleshooting Status LED Appendix Using the now playing queue HEOS uses a Now Playing “Queue” to line up music that you want to listen to. Music can be selected from any of your local or online music sources (as long as they are not preprogrammed “radio”...

  • Page 35: Rearranging The Now Playing Queue

    Contents Setup Troubleshooting Status LED Appendix Rearranging the now playing queue Deleting songs from the play queue Once you have songs lined up in your queue, you might want to rearrange You can remove songs one at a time from the Now Playing Queue: the order or remove some songs: Tap the “Now Playing”...

  • Page 36: Deleting All Songs From The Play Queue

    Contents Setup Troubleshooting Status LED Appendix Deleting all songs from the play queue Saving playlists You can remove all of the songs from the Now Playing Queue: You can save the Now Playing Queue as a HEOS Playlist that you can recall later.

  • Page 37: Using The Favorite

    Contents Setup Troubleshooting Status LED Appendix o Deleting station from the HEOS favorite Using the favorite Tap the “Music” tab. HEOS uses a "HEOS Favorites" to line up station you want to start play quickly the favorite stations. Select “Favorites”. Station can be selected from online music sources such as "Radio"...

  • Page 38: Making Adjustments

    Contents Setup Troubleshooting Status LED Appendix Making adjustments You can adjust specific settings for each of your HEOS Links in your Changing the wireless network system: connection Select the Settings a icon located in the upper left corner of the main “Music” menu to display the Select “Network”.

  • Page 39: Adjusting The Equalizer

    Contents Setup Troubleshooting Status LED Appendix Adjusting the equalizer Adjusting the line out Select “EQ”. Select “Line Out Level”. Adjust the “Treble” or “Bass” up or down. Select Fixed to lock the volume at the optimal level or select Variable (Analog Output Only) to control the volume from the Now Playing screen.

  • Page 40: Advanced Settings

    Contents Setup Troubleshooting Status LED Appendix o About wireless power saving Advanced settings The Wireless Power Saving feature saves power by turning off power to the wireless radio inside the HEOS device when the device is Caution connected to an Ethernet network. If you disconnect the Ethernet cable Adjusting these settings may disconnect your device from your network from the HEOS device, Wireless Power Saving will automatically turn and possibly render your device unusable.

  • Page 41: Firmware Upgrade

    Contents Setup Troubleshooting Status LED Appendix o Firmware upgrade o About Viewing technical details about the HEOS device. Select “Advanced”. Select “Advanced”. Select “FIRMWARE UPDATE” tab. Select “ABOUT” tab. Update status Scroll down to see information about the device’s Manually check for a firmware upgrade. a.

  • Page 42: External Device Control

    Status LED Appendix External device control The HEOS Link can tightly integrate with most Denon AVR, Preamps, and o IP Control Hi-Fi systems to allow them to operate as if they were one device. You can configure your HEOS Link to tell the connected device when to IP Control is available for Denon AV receiver models sold after 2010 turn on, turn off, select the correct input and adjust volume and mute.
  • Page 43 Appendix o IR Control Select IR. IR Control is available for Denon AV receiver models sold after 2010. Select the type of device (AVR, PMA, or System) that Connect the appropriate IR control cable between your AV receiver or you have your HEOS Link connected to via IR.

  • Page 44: Trigger Control

    Contents Setup Troubleshooting Status LED Appendix o Trigger Control o Trigger out If the power amplifier connected to this unit has a trigger input Select Trigger Control when you are connecting your HEOS to a power connector, connect it to the TRIGGER OUT jack of this unit using a amp that supports +12 V trigger input.

  • Page 45: Updating Your System

    Contents Setup Troubleshooting Status LED Appendix Updating your system HEOS has the ability to add enhancements and updated functionality via your high speed Internet connection. Follow the instructions on the screen to update the HEOS device and/or your controller App. Select the Settings a icon located in the upper left corner of the main “Music”...

  • Page 46: Advanced Features

    Contents Setup Troubleshooting Status LED Appendix Advanced features There are a few advanced features of the HEOS system that you may want to explore once you become familiar with the basic operations. You can access the advanced features of the HEOS system by following these steps: Wireless performance Select the Settings a icon located in the upper left corner of the main “Music”...
  • Page 47 Submit diagnostics If you are having trouble with your network or HEOS system, you may be asked by Denon technical support personnel to select this option. This feature will automatically send Denon technical support diagnostic information about your HEOS system.

  • Page 48: Power Management

    Contents Setup Troubleshooting Status LED Appendix Power management Power modes o Quick Start Mode AUX IN HEOS device automatically enters "Quick Start Mode" to save power After around 20 minutes of no operation after AUX cable is in the following cases. This unit will automatically resume to full power disconnected.

  • Page 49: Deep Standby

    Contents Setup Troubleshooting Status LED Appendix o Deep Standby The device also has the ability to automatically enter “Deep Standby” whenever the wired or wireless network connection is removed for more than 60 minutes in "Quick Start Mode". The front panel LED will turn off during Deep Standby.

  • Page 50: Basic Troubleshooting

    Contents Setup Troubleshooting Troubleshooting Status LED Appendix Basic troubleshooting My HEOS device won’t connect to my network using the audio cable Solution Refer to Page Make sure your mobile device is connected to your wireless network before setting up your device. Alternatively, you can connect your device to your network router using the included Ethernet cable.

  • Page 51: Cannot Hear Bluetooth Music

    Contents Setup Troubleshooting Status LED Appendix Cannot pair a Bluetooth mobile device with the HEOS device Solution Refer to Page The connection from the Bluetooth mobile device is malfunctioning. Power cycle the mobile device, remove the pairing information and re-pair the HEOS Link to the mobile device. Cannot hear Bluetooth music Solution Refer to Page...
  • Page 52 Contents Setup Troubleshooting Status LED Appendix I can't control an external device via IR and Trigger Solution Refer to Page Check the control cable connection between HEOS Link and the AV receiver or amplifier. I don't hear anything from the HEOS Link Solution Refer to Page Check the connection between HEOS Link and the AV receiver or amplifier.

  • Page 53: Music Cuts Out Or Delays Sometimes

    Contents Setup Troubleshooting Status LED Appendix Music cuts out or delays sometimes Solution Refer to Page Make sure your Internet connection is operating correctly. If you are sharing your network with other users or devices, they may be using most of your bandwidth (especially if they are streaming video). Make sure your HEOS devices are within range of your wireless network.

  • Page 54: Connecting To A Wps Network

    Contents Setup Troubleshooting Status LED Appendix I hear distortion when using the AUX input Solution Refer to Page The analog output signals from some sources can be fairly strong. If the input level of the source device is turned up high, it could overload the inputs of the HEOS device.

  • Page 55: Resetting Your Heos Device

    Contents Setup Troubleshooting Status LED Appendix Resetting your HEOS device Solution Refer to Page Resetting your HEOS device will clear out the wireless network info, EQ, and name but retain it’s current software. You will have to – use Settings - Add Device to reconnect the HEOS device to your home network before it can be used. To reset your HEOS device, press and hold the Connect and Bluetooth buttons located on the back of the HEOS device for 5 seconds until the front LED begins to flash amber.

  • Page 56: Contact Denon

    Telephone: Toll Free (855) 499 2820 (M-F 10:00AM to 10:00PM EST / Sat 12:00PM to 8:00PM EST) For the other region: If you need additional help in solving problems, please contact Denon customer service in your area or visit http://www.HEOSbyDenon.com...

  • Page 57: Status Led Table

    Contents Setup Troubleshooting Status LED Status LED Appendix Status LED table Device Operation Description Front LED Action Rear LED Action No AC power or Deep Standby (off) (off) Plug in Booting (off) (blink) Ready-Configured and connected to your network (off) (solid) RESET Not Connected to your network...
  • Page 58 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action RESET Not connected (solid) (solid) RESET Connect button was pressed (blink) (blink) Setup Cable connection is OK (solid) (solid) Connecting to your network (off) (blink)
  • Page 59 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action Configured and connected to your network (off) (solid) Setup Error (solid) (solid) RESET Updating (blink) (blink) Update Rebooting (off) (blink) Ready-Configured and connected to your network (off) (solid)
  • Page 60 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action RESET Soft reset - Clear user settings (solid) (fast blink) RESET Hard reset - Factory restore (solid) (blink) Reset Rebooting (off) (blink) RESET Ready-Not Configured (solid) (solid)
  • Page 61 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action Firmware Error (off) (slow blink (NOT fade)) Errors Hardware Error (off) (fast blink) RESET Network Error (solid) (solid) Volume Change (off) (quick blink) Mute (off) (slow blink)
  • Page 62 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action RESET a WPS session is active (fast blink) (fast blink) WPS connected (solid) (for 3 sec. solid) WPS time-out (solid) (for 3 sec. solid) Quick Start Mode (off) Power Management (dimmed solid)
  • Page 63 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action RESET Bluetooth pairing is active (two blinks) (two blinks) Bluetooth Connected （No Network) (off) (one blink) Bluetooth pairing is failed (for 3sec. solid) (for 3sec. solid)

  • Page 64: Supported File Types And Codecs

    Contents Setup Troubleshooting Status LED Appendix Appendix Supported file types and codecs Frequency Sample Rate File Extension Codec Bit Rates 32/44.1/48 88.2/96/176.4 16/24 bit 192 kHz 32 kHz MPEG-1 Audio Layer 3 44.1 kHz 16 bit 32 - 320 kbps CBR/VBR 48 kHz 32 kHz...

  • Page 65: Specifications

    Contents Setup Troubleshooting Status LED Appendix Specifications o Audio section THD+N: 0.003 % S/N ratio: 100 dB Frequency response: 10 Hz to 100 kHz: +1, -3dB o Wireless LAN section Network type: Conforming to IEEE 802.11a/b/g/n/ac Used frequency range: 2.4 GHz, 5 GHz o General Operating temperature: 41 °F - 95 °F (5 °C - 35 °C)
  • Page 66 Setup Troubleshooting Status LED Appendix o Dimensions (Unit : in. (mm)) DENON DENON 6 7/64 (155) 4 21/64 (110) o Weight : 2 lbs 14 oz (1.3 kg) For the purpose of improvement, the specifications and design are subject to change without notice.
  • Page 67 Contents Setup Troubleshooting Status LED Appendix Information Trademarks Google Play and the Google Play logo are trademarks of Google LLC. The Bluetooth ® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by D&M Holdings Inc. is under license.
  • Page 68 3520 10431 00ADC HEOSbyDenon.com Copyright © 2016 D&M Holdings Inc. All Rights Reserved.

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