Denon HEOS Super Link Owner's Manual
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Denon HEOS Super Link Owner's Manual

Network multi-room pre-amplifier
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Contents
Setup
Use
Troubleshooting
Status LED
Appendix
NETWORK MULTI-ROOM PRE-AMPLIFIER
Owner's Manual
HEOS Super Link
1

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Summary of Contents for Denon HEOS Super Link

  • Page 1 Contents Setup Troubleshooting Status LED Appendix NETWORK MULTI-ROOM PRE-AMPLIFIER Owner’s Manual HEOS Super Link...
  • Page 2 Adding wireless HEOS devices Network requirements Using your HEOS Super Link Controller requirements Selecting a room Getting to know your HEOS Super Link Listening to radio Front panel Playing music stored on your mobile device Back panel Playing music from your networked PC or NAS...
  • Page 3 Status LED Appendix Listening to the same music in multiple rooms Making adjustments Grouping rooms Changing the name of a HEOS Super Link Ungrouping rooms Changing the name of a zone Grouping all rooms (party mode) Adjusting the equalizer Ungrouping all rooms...
  • Page 4 My HEOS device turns off and the power LED flashes in red Music cuts out or delays sometimes I hear a delay when using the external input with my TV I hear noise from the OPTICAL OUT audio Resetting your HEOS device Restoring the HEOS device to factory defaults Contact Denon...
  • Page 5 Introduction The HEOS Super Link is part of the HEOS multi-room sound system that enables you to enjoy your favorite music anywhere and everywhere around your home. By utilizing your existing home network and the HEOS app on your iOS or Android™ device, you can explore, browse, and play music from your own music library or from many online streaming music services.

  • Page 6: Before Your Begin

    Wireless Router - In order to use your HEOS music system, you should have a working wireless (Wi-Fi) network in your home. If you do not have a wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your home.

  • Page 7: Controller Requirements

    Contents Setup Troubleshooting Status LED Appendix o Controller requirements You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these minimum requirements: iOS Minimum Requirements Android Minimum Requirements iOS version 7.0 or later Android OS version 4.0 or later All resolutions...
  • Page 8 Setup Troubleshooting Status LED Appendix Getting to know your HEOS Super Link Unpack your HEOS Super Link from the box and verify that the following items are included: HEOS Super Link Ethernet cable Rack mount brackets Thank you note Quick Start Guide...

  • Page 9: Front Panel

    Contents Setup Troubleshooting Status LED Appendix o Front panel A Power operation button (X) C Network indicators Used to enter Quick Start Mode or Deep Standby and return from Flashes green to indicate network activity. (v p. 55) them. D Zone indicators B Power indicator Please refer to the “Status indicator Table”.

  • Page 10: Back Panel

    Contents Setup Troubleshooting Status LED Appendix o Back panel q w e A PRE OUT connectors F Digital Input (OPTICAL IN/COAXIAL IN) connectors Used to connect external amplifiers. (v p. 14) Used to connect devices equipped with digital audio outputs. (v p.
  • Page 11 The HEOS Super Link is designed to add HEOS multi-room audio functionality to an external device which offers audio amplification. You should place your HEOS Super Link in a convenient location near the amplification device you are connecting it to.

  • Page 12: Attaching The Rack Mount Brackets

    Attaching the rack mount brackets Attach the included rack mounting brackets to the sides of the HEOS Super Link if you want to mount the HEOS Super Link in a standard EIA equipment rack. Remove the two screws on each side of the HEOS Super Link.

  • Page 13: Zone Connection

    Zone connection You can simultaneously play the same source in all four HEOS Super Link Zones if desired. You can also play different sources in different zones. Connection and function of page 14 to 18 are ZONE1. ZONE2, ZONE3 and ZONE4 are same as ZONE1.

  • Page 14: Connecting External Devices

    Contents Setup Troubleshooting Status LED Appendix Connecting external devices o Connecting to an external amplifier or AV o Connecting a subwoofer receiver Connect the PRE OUT “L” output to an input on your powered Connect the PRE OUT output to an available input on your amplifier or subwoofer or your subwoofer amplifier.

  • Page 15: Connecting A Usb Storage Device

    Contents Setup Troubleshooting Status LED Appendix o Connecting a USB storage device o Trigger control If the power amplifier connected to this unit has a trigger input Connect a FAT32 formatted USB storage device containing digital connector, connect it to the TRIGGER OUT jack of this unit using a music files to any available USB port.

  • Page 16: Connecting An Audio Playback Device

    Contents Setup Troubleshooting Status LED Appendix o Connecting an audio playback device Connect the LINE IN, COAXIAL IN or OPTICAL IN input to an audio playback device (CD player, portable music player, etc...) using the appropriate cables. Digital Analog device device AUDIO AUDIO...

  • Page 17: Connecting To Network

    0 Each HEOS Super Link contains four HEOS modules and therefore always counts as four devices towards the maximum number of 32 HEOS devices supported on any one network. Up to 8 HEOS Super Link units are supported on a single network.

  • Page 18: Getting The Heos App

    Appendix Powering your HEOS Super Link Connect the appropriate power cord for your region between the back of the HEOS Super Link and a wall outlet and then switch the rear panel power switch to the ON position. for UK...

  • Page 19: Adding More Heos Devices

    NOTE 0 Each HEOS Super Link contains four HEOS modules and therefore always counts as four devices towards the maximum number of 32 HEOS devices supported on any one network. Up to 8 HEOS Super Link devices are supported on a single network.

  • Page 20: Adding Wireless Heos Devices

    You can add additional wireless HEOS devices to your HEOS system by selecting “Add Device” from the HEOS app’s settings menu and follow the instructions: Music Settings Add Device NOTE 0 HEOS Super Link can not be connected to a wireless network.

  • Page 21: Selecting A Room

    Using your HEOS Super Link Once you have your HEOS Super Link connected to your network and the HEOS app installed on your mobile device, it’s easy to start enjoying your favorite music. You can listen to something different in every room or the same music perfectly synchronized in all rooms. It’s up to you!

  • Page 22: Listening To Radio

    Contents Setup Troubleshooting Status LED Appendix Listening to radio Playing music stored on your mobile device The HEOS system includes access to more than 100,000 free internet radio streams from all corners of the globe via the TuneIn radio service. Just select the TuneIn logo from the main “Music”...
  • Page 23 Contents Setup Troubleshooting Status LED Appendix Playing music from your networked PC Audio signal or NAS (Network Attached PC Storage) Select “Music Servers” from the “Music” tab. Select the name of your networked PC or NAS (Network Attached Storage) server. Browse the music on your PC/NAS and select something to play.
  • Page 24 RCA stereo input on the back of the HEOS Super Link. Select “Inputs” from the Music tab. Select the name of the HEOS Super Link and which input to which you connected the audio device in step Initiate playback on the audio device.
  • Page 25 RCA stereo input on the back of the HEOS Super Link. Select “Inputs” from the Music tab. Select the name of the HEOS Super Link and which input to which you connected the audio device in step Initiate playback on the audio device.

  • Page 26: Playing Music From A Usb Device

    NOTE 0 It may take several minutes for the name of your HEOS Super Link to appear in the “USB Music” list if you have a large number of files on your USB device. 0 It is not possible to connect and use a computer via the USB port of this unit using...

  • Page 27: What Is A Heos Account

    Contents Setup Troubleshooting Status LED Appendix o Changing your HEOS account HEOS account Tap the “Music” tab. o What is a HEOS account? Select the Settings a icon in the upper left corner of A HEOS account is master account or “keychain” for managing all of your HEOS music services with one single username and password.

  • Page 28: Playing From Streaming Music Services

    Contents Setup Troubleshooting Status LED Appendix o Changing music service settings Playing from streaming music services Tap the “Music” tab. A music service is an online music company that provides access to vast music collections via free and/or paid subscriptions. Depending upon your geographical location, there are several options to choose from.

  • Page 29: Managing Inputs

    Contents Setup Troubleshooting Status LED Appendix o Changing the name of the inputs Managing inputs Select the name of the input you want to edit. If you connected external audio source components (like CD players, portable music players, Cable Boxes, etc...) to any of your HEOS devices Select “Name”.

  • Page 30: Managing Your Phone

    Contents Setup Troubleshooting Status LED Appendix Managing your phone Your smartphone or tablet can be hidden if it does not need to be in the “Music Sources” menu. Select the Settings a icon located in the upper left corner of the main “Music” menu to display the Settings menu.

  • Page 31: Listening To The Same Music In Multiple Rooms

    Contents Setup Troubleshooting Status LED Appendix Listening to the same music in multiple Rooms Rooms rooms Drag one room into another to group them Drag one room into another to group them Dining Dining The HEOS system is a true multiroom audio system that automatically Song Name 1 Song Name 1 synchronizes audio playback between multiple devices so that the audio...

  • Page 32: Ungrouping Rooms

    Contents Setup Troubleshooting Status LED Appendix o Ungrouping rooms Rooms Rooms Press and hold your finger on room that you want to Drag one room into another to group them Drag one room into another to group them remove from the group. Dining Dining Song Name 1...

  • Page 33: Grouping All Rooms (Party Mode)

    Contents Setup Troubleshooting Status LED Appendix o Grouping all rooms (party mode) Rooms Rooms You can easily group 16 rooms together into Party Mode by using a Drag one room into another to group them Drag one room into another to group them “pinch”...

  • Page 34: Ungrouping All Rooms

    Contents Setup Troubleshooting Status LED Appendix o Ungrouping all rooms Rooms Rooms You can easily ungroup all of your rooms and exit Party Mode by using Drag one room into another to group them Drag one room into another to group them a “spread”...
  • Page 35 Contents Setup Troubleshooting Status LED Appendix Selecting the music track or station from music sources Music Tap the “Music” tab and select a music source. This Phone USB Music Music Servers Playlists History Rooms Music Now Playing 0 All music services displayed may not be available in your location.
  • Page 36 Contents Setup Troubleshooting Status LED Appendix Browse the music to play. After selecting a music track or radio station the app will Album Now Plaing automatically change to the “Now Playing” screen. Artist Album 10 Tracks,60 Mins.,2014 0 When you select a music track to play you will be asked how you want to queue up your music.

  • Page 37: Rearranging The Now Playing Queue

    Contents Setup Troubleshooting Status LED Appendix Rearranging the now playing queue Deleting songs from the play queue Once you have songs lined up in your queue, you might want to rearrange You can remove songs one at a time from the Now Playing Queue: the order or remove some songs: Tap the “Now Playing”...

  • Page 38: Deleting All Songs From The Play Queue

    Contents Setup Troubleshooting Status LED Appendix Deleting all songs from the play queue Saving playlists You can remove all of the songs from the Now Playing Queue: You can save the Now Playing Queue as a HEOS Playlist that you can recall later.

  • Page 39: Using The Favorite

    Contents Setup Troubleshooting Status LED Appendix o Deleting station from the HEOS favorite Using the favorite Tap the “Music” tab. HEOS uses a "HEOS Favorites" to line up station you want to start play quickly the favorite stations. Select “Favorites”. Station can be selected from online music sources such as "Radio"...

  • Page 40: Making Adjustments

    Select the Settings a icon located in the upper left Select “Name”. corner of the main “Music” menu to display the Select or enter a new name for your HEOS Super Link. Settings menu. Select “My Devices” to display a list of your devices.
  • Page 41 Normal (default). Adjusting the volume limit Adjust the Balance to the left or right. You can set the maximum volume of the HEOS Super Link amplifiers to prevent sudden loud volume. Adjusting the output mode Select “Volume Limit”.

  • Page 42: Adjusting The High Pass Filter

    Contents Setup Troubleshooting Status LED Appendix Adjusting the high pass filter Using a subwoofer Set the High Pass Filter to limit the low frequency signal being sent to your Select “Subwoofer”. speakers. Enable the Sub Out (L) setting. Select “High Pass Filter”. Select the frequency cutoff point: 0 If you enable the IP control, “Subwoofer”...

  • Page 43: Audio Delay

    Contents Setup Troubleshooting Status LED Appendix Adjusting the line out TV Sound Grouping Set when you want to play TV audio or external input audio from this unit Select “Line Out Level”. through a different HEOS device. Select “TV Sound Grouping”. Select “Fixed”...

  • Page 44: Advanced Settings

    Contents Setup Troubleshooting Status LED Appendix o Firmware upgrade Advanced settings Select “Advanced”. Caution Adjusting these settings may disconnect your device from your network Select “FIRMWARE UPDATE” tab. and possibly render your device unusable. Do not use these features unless you are comfortable making advanced adjustments. Update status o Network settings Manually check for a firmware upgrade.
  • Page 45 Contents Setup Troubleshooting Status LED Appendix o About Viewing technical details about the HEOS device. Select “Advanced”. Select “ABOUT” tab. Scroll down to see information about the device’s a. Hardware b. Software c. Device...

  • Page 46: External Device Control

    HEOS Super Link mute. and Controller devices. You can adjust specific settings for each of your HEOS Super Link in your Select IP. system: Select the AV receiver that you have your HEOS Super Select the Settings a icon located in the upper left Link is connected to.

  • Page 47: Trigger Out

    Contents Setup Troubleshooting Status LED Appendix o Trigger out Select Trigger Control when you are connecting your HEOS to a power amp that supports +12 V trigger input. The HEOS app can control the power on and off for the amp. Select Trigger.

  • Page 48: Updating Your System

    Contents Setup Troubleshooting Status LED Appendix Updating your system HEOS has the ability to add enhancements and updated functionality via your high speed Internet connection. Follow the instructions on the screen to update the HEOS device and/or your controller App. Select the Settings a icon located in the upper left corner of the main “Music”...

  • Page 49: Power Management

    Contents Setup Troubleshooting Status LED Appendix Power management Power modes o Quick Start Mode o Deep Standby To save power, the device will automatically enter “Quick Start Mode” The device also has the ability to automatically enter “Deep Standby” whenever there is no network access or playback for 20 minutes and whenever the wired network connection is removed for more than 60 will automatically resume to full power whenever the device is selected minutes in Quick Start Mode.

  • Page 50: Basic Troubleshooting

    Contents Setup Troubleshooting Troubleshooting Status LED Appendix BASIC TROUBLESHOOTING My HEOS device turns off and the power LED flashes in red Solution Refer to Page The protection circuit has been activated due to a rise in temperature within your HEOS device. Turn the power off, wait about –...
  • Page 51 Contents Setup Troubleshooting Status LED Appendix I hear a delay when using the external input with my TV Solution Refer to Page If you are connecting the External input with your cable or satellite box for enjoying TV audio through multiple HEOS devices, you may hear a delay between when you see someone speak and when you hear the audio.

  • Page 52: Resetting Your Heos Device

    All settings will be erased and the software will likely be downgraded! To restore your HEOS Super Link to the factory defaults, turn off the power switch of rear panel. Press the Reset button on the back, turn on the power switch of rear panel, and hold it in until the Zone LED begins to flash amber.

  • Page 53: Contact Denon

    Telephone: Toll Free (855) 499 2820 (M-F 10:00AM to 10:00PM EST / Sat 12:00PM to 8:00PM EST) For the other region: If you need additional help in solving problems, please contact Denon customer service in your area or visit http://www.HEOSbyDenon.com...

  • Page 54: Status Led Table

    Contents Setup Troubleshooting Status LED Status LED Appendix Status LED table o Power indicator Device Operation Description Front LED Action No AC power, Master Power Switch OFF, Deep Standby (off) Power ON (solid) Power Management Quick Start Mode-When all Zone enter Quick Start Mode (solid) Error Hardware protection - Refer to “BASIC TROUBLESHOOTING”...

  • Page 55: Network Indicators

    Contents Setup Troubleshooting Status LED Appendix o Network indicators Device Operation Description Front LED Action Not Connected to your network (off) Connect Connected to your network (blink)

  • Page 56: Zone Indicators

    Contents Setup Troubleshooting Status LED Appendix o Zone indicators Device Operation Description Front LED Action No AC Power, Master Power Switch OFF, Deep Standby (off) Master Power Switch Booting (blink) Ready-Configured and connected to your network (solid) Not Connected to your network (solid)
  • Page 57 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Updating (blink) Update Rebooting (blink) Ready-Configured and connected to your network (solid)
  • Page 58 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Soft reset - Clear user settings (fast blink) Hard reset - Factory restore (blink) Reset Rebooting (blink) Ready-Not Configured (solid)
  • Page 59 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Firmware Error (slow blink (NOT fade)) Errors Hardware Error (fast blink) Network Error (solid) Volume Change (quick blink) Mute (slow blink)
  • Page 60 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Quick Start mode-When all Zone enter Quick Start Mode (solid) Power Management Deep Standby (off)

  • Page 61: Supported File Types And Codecs

    Contents Setup Troubleshooting Status LED Appendix Appendix Supported file types and codecs Frequency Sample Rate File Extension Codec Bit Rates 32/44.1/48 88.2/96/176.4 16/24 bit 192 kHz 32 kHz MPEG-1 Audio Layer 3 44.1 kHz 16 bit 32 - 320 kbps CBR/VBR 48 kHz 32 kHz...

  • Page 62: Specifications

    Contents Setup Troubleshooting Status LED Appendix Specifications o Audio section PRE OUT (LINE IN) THD+N: 0.003 % S/N ratio: 105 dB Frequency response: 10 Hz to 40 kHz: +1, -3dB PRE OUT (Optical IN/Coaxial IN) THD+N: 0.003 % S/N ratio: 110 dB Frequency response: 10 Hz to 80 kHz: +1, -3dB (Sampling frequency 192kHz)
  • Page 63 Contents Setup Troubleshooting Status LED Appendix o General Operating temperature: 41 °F - 95 °F (5 °C - 35 °C) Power supply: AC 120 V, 60 Hz (for North America) AC 220 - 240 V, 50/60 Hz (for Europe, UK and Australia) Power consumption: 60 W Power consumption in Deep Standby Mode:...
  • Page 64 Contents Setup Troubleshooting Status LED Appendix o Dimensions (Unit : in. (mm)) 19 1/8 (484) 17 (430) 1 1/4 (30) 1 1/4 (30) 1 3/4 13 5/8 (344) 1 3/4 (43) (43) o Weight : 10 lbs 9 oz (4.8 kg) (with brackets) 10 lbs 2 oz (4.6 kg) (w/o brackets) For the purpose of improvement, the specifications and design are subject to change without notice.
  • Page 65 Contents Setup Troubleshooting Status LED Appendix Information Trademarks Amazon, Kindle, Echo, Alexa, Dash, Fire and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories.
  • Page 66 3520 10565 00ADA HEOSbyDenon.com Copyright © 2017 D&M Holdings Inc. All Rights Reserved.

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