Troubleshooting Tips; Technical Support - NETGEAR FVS318G - ProSafe Gigabit VPN Firewall Data Sheet Router Installation Manual

2. Enter admin as the user name and password for the password both in lower case
letters and click Login. The Router Status window will display.
3. If you need to change settings, select Network Configuration and enter settings for
your network and click Apply.
4. You can click Broadband Status in the upper right of the Configuration display to
check the connection status.
5. If you are not connected, you can click Connect to establish the network connection.
6. See the Reference Manual for information on configuring FVS318G features.

Troubleshooting Tips

Here are some tips for correcting common problems you may encounter.
Be sure to restart your network in this sequence:
1. Turn off and unplug the modem, turn off the FVS318G, and shut down the computer.
2. Plug in and turn on the modem, wait two minutes.
3. Turn on the FVS318G and wait one minute.
4. Turn on the computer.
Make sure the Ethernet cables are securely plugged in.
• The WAN port LED on the FVS318G will be on if the Ethernet cable to the FVS318G
from the modem is plugged in securely and the modem and FVS318G are turned on.
• For each powered on computer connected to the FVS318G with a securely plugged in
Ethernet cable, the corresponding FVS318G LAN port LED will be on. Make sure the
network settings of the computer are correct.
• Ethernet cable and wirelessly connected computers should be configured to obtain IP
and DNS addresses automatically via DHCP whenever possible. For help with this,
see the Reference Manual.
• Some cable modem ISPs require you to use the MAC address of the computer regis-
tered on the account. The FVS318G will automatically detect your MAC address.
You can manually enter the MAC address by selecting Network Configuration >
LAN Settings > LAN Groups and editing the address.
Use the FVS318G status lights to verify correct operation.
If the FVS318G Power light does not turn solid green within two minutes of turning
the firewall on, or if the Test light does not go off, reset the firewall as described in the
Reference Manual.

Technical Support

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before you can use our telephone support service. Registration via our web site is strongly
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Go to http://kbserver.netgear.com for product updates and Web support. For Warranty and
Regional Customer Support information, see the Resource CD that came with your
product.
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© 2009 by NETGEAR, Inc. All rights reserved. NETGEAR and the NETGEAR logo are registered trademarks
of NETGEAR, Inc. in the United States and/or other countries. Other brand and product names are trademarks or
registered trademarks of their respective holders. Information is subject to change without notice.
July 2009