Troubleshooting Tips; Technical Support - NETGEAR ProSafe FVG318 Installation Manual

Now, Configure the FVG318 for Internet Access
and Wireless Connectivity
Use the Smart Wizard configuration assistant to configure the FVG318.
1. From the Ethernet connected computer
you just set up, open a browser. With
the FVG318 in its factory default state,
your browser will display the
NETGEAR Smart Wizard welcome
page.
Note: If you do not see this page, type
http://www.routerlogin.net in the
browser address bar and click Enter.
If you still cannot connect to the
FVG318, verify your computer networking setup. Your computer should be set to
obtain both IP and DNS server addresses automatically, which is usually so. For help
with this, please see the Reference Manual or animated tutorials on the Resource CD.
Click OK to proceed.
2. Follow the Smart Wizard prompts to connect to the Internet and set up wireless
connectivity.
3. Click Done on the Success screen and,
if prompted, click OK to finish and
close the screen.
4. Verify wireless connectivity. Connect to the Internet or log in to the FVG318 from a
computer with a wireless adapter. For wireless connectivity problems, see the
Troubleshooting Tips below or in the Reference Manual on the CD.
Note: The configuration wizard only appears when the FVG318 is in its factory
default state. After you configure the FVG318, it will not appear again. You can
always connect to the router configuration menu to change its settings. To do so, open
a browser and go to http://www.routerlogin.net. Then, when prompted, enter admin
as the user name and password for the password both in lower case letters.

Troubleshooting Tips

Here are some tips for correcting simple problems you may have.
Be sure to restart your network in the correct sequence.
Always follow this sequence: 1) Unplug and turn off the modem, FVG318, and computer;
2) plug in and turn on the modem, wait two minutes; 3) plug in the FVG318 and wait 30
seconds; 4) turn on the computer.
Make sure the Ethernet cables are securely plugged in.
• For each powered on computer connected to the wireless VPN firewall with a
securely plugged in Ethernet cable, the corresponding wireless VPN firewall LAN
port status light will be lit. The label on the bottom of the wireless VPN firewall
identifies the number of each LAN port.
• The Internet port status light on the wireless VPN firewall will be lit if the Ethernet
cable from the FVG318 to the modem is plugged in securely and the modem and
wireless VPN firewall are turned on.
Make sure the computer & router wireless settings match exactly.
The Wireless Network Name (SSID) and security settings (WEP/WPA, MAC access
control list) of the FVG318 and wireless computer must match exactly.
August 2005
Make sure the network settings of the computer are correct.
• LAN and wirelessly connected computers must be configured to obtain an IP address
automatically via DHCP.
• Some cable modem ISPs require you to use the MAC address of the computer regis-
tered on the account. If so, in the Router MAC Address section of the Basic Settings
menu, select, "Use this Computer's MAC Address." The router will then capture and
use the MAC address of the computer that you are now using. You must be using the
computer that is registered with the ISP. Click Apply to save your settings. Restart the
network in the correct sequence.
Check the router status lights to verify correct router operation.
• If the Power light does not turn solid green within 2 minutes after turning the router
on, reset the router according to the instructions in the Reference Manual on the CD.
• If the Wireless light does not come on, verify that the wireless feature is turned on
according to the instructions in the Reference Manual on the CD.

Technical Support

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©2005 by NETGEAR, Inc. All rights reserved. NETGEAR is a registered trademark of NETGEAR, Inc. in the
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their respective holders. Information is subject to change without notice.