Technical Support; Troubleshooting Tips - NETGEAR FVG318v2 - ProSafe 802.11g Wireless VPN Firewall Switch Installation Manual

http://192.168.0.1
Note: To connect to the firewall, your computer needs to be configured to obtain
an IP address automatically via DHCP. If you need instructions on how to do this,
please refer to the online Reference Manual. A link to the manual is on your
Resource CD.
b. For security reasons, the
firewall has its own user
name and password.
When prompted, enter
admin for the firewall User
Name and password for the
firewall Password.
c. Click Login. You will be
connected to the firewall
Router Status screen. Select
Network Configuration. The
The WAN ISP Settings screen will display.
The Web Support tab on the main menu contains links to the online NETGEAR
FVG318 product documentation and support Knowledgebase. Be aware that the
default login time-out is 5 minutes of inactivity, after which automatic logout will
occur.
2. C I
ONNECT TO THE NTERNET
a. Click Auto Detect at the bottom of the WAN ISP Settings screen. The router
will automatically attempt to detect your connection type. If you know your ISP
connection type, you can manually configure the router settings on the WAN ISP
screen. If connecting manually, click Apply to save your settings.
b. When finished, click Test to verify that the Internet connection is active.

Troubleshooting Tips

Here are some tips for correcting simple problems you may have.
Be sure to restart your network in the correct sequence.
Always follow this sequence: 1) Unplug and turn off the modem, FVG318, and computer;
2) plug in and turn on the modem, wait two minutes; 3) plug in the FVG318 and wait 30
seconds; 4) turn on the computer.
Make sure the Ethernet cables are securely plugged in.
• For each powered on computer connected to the wireless VPN firewall with a
securely plugged in Ethernet cable, the corresponding wireless VPN firewall LAN
port status light will be lit. The label on the bottom of the wireless VPN firewall
identifies the number of each LAN port.
• The Internet port status light on the wireless VPN firewall will be lit if the Ethernet
cable from the FVG318 to the modem is plugged in securely and the modem and
wireless VPN firewall are turned on.
Make sure the computer & router wireless settings match exactly.
The Wireless Network Name (SSID) and security settings (WEP/WPA, MAC access
control list) of the FVG318 and wireless computer must match exactly.
Make sure the network settings of the computer are correct.
• LAN and wirelessly connected computers must be configured to obtain an IP address
automatically via DHCP.
• Some cable modem ISPs require you to use the MAC address of the computer regis-
tered on the account. If so, click the Advanced Link on the WAN ISP Settings screen
August 2007
and select, the Use this Computer's MAC Address radio button. The router will
then capture and use the MAC address of the computer that you are now using. You
must be using the computer that is registered with the ISP. Click Apply to save your
settings. Restart the network in the correct sequence.
Check the router status lights to verify correct router operation.
• If the Power light does not turn solid green within 2 minutes after turning the router
on, reset the router according to the instructions in the Reference Manual on the CD.
• If the Wireless light does not come on, verify that the wireless feature is turned on
according to the instructions in the Reference Manual on the CD.

Technical Support

Thank you for selecting NETGEAR products.
After configuring your Wireless VPN Firewall, locate the serial number on the bottom
label of your product and use it to register your product at
http://www.netgear.com/register. Registration on the web site is required before you can
use our telephone support service.
The phone numbers for worldwide regional customer support centers are on the Warranty
and Support Information card that came with your product.
Go to http://www.netgear.com/support for product updates and web support.
This symbol was placed in accordance with the European Union Directive 2002/96 on the
Waste Electrical and Electronic Equipment (the WEEE Directive). If disposed of within the
European Union, this product should be treated and recycled in accordance with the laws of
your jurisdiction implementing the WEEE Directive.
©2007 by NETGEAR, Inc. All rights reserved.
NETGEAR, the NETGEAR logo and ProSafe are registered trademarks of NETGEAR, Inc. in the
United States and/or other countries. Other brand and product names are trademarks or registered
trademarks of their respective holders. Information is subject to change without notice.