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Is the server working
correctly?
No
Check all cables for loose connections
and verify that all optional devices you
installed are on the ServerProven list at
http://www.ibm.com/servers/eserver/
serverproven/compat/us/.
Is the problem
solved?
No
See the troubleshooting
information that comes with
the server to determine
the cause of the problem
and the action to take.
Is the problem
solved?
No
Update the firmware to the
latest level.
You can download firmware from
http://www.ibm.com/servers/
eserver/support/xseries/
index.html
Server Support
Yes
Yes
Yes
Register the server. Go to
http://www.ibm.com/support/mysupport/.
View information about IBM Support Line at
http://www.ibm.com/services/sl/products/
or view support telephone numbers at
http://www.ibm.com/planetwide/.
View support telephone numbers at
http://www.ibm.com/planetwide/.
Yes
No
Is the problem
solved?
Hardware
Software
Hardware or
software problem?
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