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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The USB mouse or USB
pointing device does not work.
Memory problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The amount of system memory
that is displayed is less than the
amount of installed physical
memory.
Action
1. Make sure that:
v The mouse or pointing-device USB cable is securely connected to the
server, and the keyboard and the device drivers are installed correctly.
v The server and the monitor are turned on.
v Keyboardless operation has been enabled in the Configuration/Setup Utility
program.
2. Reseat the mouse or pointing-device cable.
3. If you are using an external USB hub, disconnect the mouse or pointing device
from the hub and connect it directly to the server.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Mouse or pointing device
b. (Trained service technician only) System board
Action
1. Make sure that:
v No error LED is lit on the operator information panel.
v If memory sparing is enabled, the installed DIMMs are configured correctly.
(For information about the types of DIMMs that the server supports and other
information that you must consider when installing DIMMs, see "Installing a
memory module" on page 11.)
v The DIMMs are seated correctly.
v You have installed the correct type of memory. See "Installing a memory
module" on page 11.
v If the server uses only one microprocessor, no DIMMs are installed in
positions 7 through 12.
2. Run memory diagnostics (see "Running the diagnostic programs" in the
Problem Determination and Service Guide).
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DIMMs
b. (Trained service technician only) System board
Chapter 6. Solving problems
61
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