Test The System - KVH Industries TrackPhone V7 Installation Manual

Test the System

15
Now that you have installed the system, you can
test the system to verify it is ready for customer
delivery. Follow these steps to test the system for
proper operation.
a. Ensure the antenna has a clear, unobstructed
view of the sky.
b. With the TracPhone system powered on,
restart the networked computer(s).
c. Verify that the antenna is tracking the service
satellite and the modem is connected to the
mini-VSAT Broadband service, as indicated
by the control unit screen shown in Figure 42.
If an error appears, refer to the
Troubleshooting section of the User's Guide.
IMPORTANT!
Once the system is online, do not turn it off
for 30 minutes to allow the modem to
download the latest configuration files via the
satellite. If the modem is unable to connect,
you may upload the files manually via the
modem's web interface. Details are available
to technicians on the KVH Partner Portal.
d. If the customer has activated the TracPhone
system for mini-VSAT Broadband service,
verify that the system can access the Internet
by entering any common website address
(URL) into the browser.
e. If the customer has activated the TracPhone
system, also verify that you can place a voice
call. First make sure the MTA's "VOIP" light
is lit (see Figure 43). Then, using any
telephone connected to the MTA, place a call
to someone on a terrestrial or cellular
network and ask that person to call you back
at the customer's number.
f. Even if the customer has not yet activated the
TracPhone system for mini-VSAT Broadband
service, you can still check the modem's
communications to the land-based hub. Open
the web browser on any networked computer
and enter the following address to access the
Welcome page: http://208.83.165.11/mbbtest.
Verify that the Welcome page appears in the
browser (see Figure 44).
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Figure 42: Good Service Connection Indicated on Control Unit LCD
ONLINE
TRACKING 22.0W
NOTE: Satellites will vary depending on your location.
Figure 43: MTA Status Lights
POWER
RUN
WAN
LAN
VOIP
PHONE 2
PHONE 1
Figure 44: Welcome Page for Testing
POWER
RUN
WAN
LAN
VOIP
PHONE 2
PHONE 1