Shared Lines; 11 Call History - Cisco 9951 Quick Start

7
Do Not Disturb
Press the DND button (if available) to toggle DND
on or off .
When on, Do Not Disturb (DND) mutes the ringer
and may block visual notification for new calls.
8
Conference
1. From a connected call (not on hold), press
the Conference button .
2. Make a new call.
3. Press the Conference button or the Conference
softkey (before or after the party answers).
The conference begins and the phone displays
"Conference" instead of caller ID.
4. Repeat these steps to add more participants.
The conference ends when all participants hang up.
"Conference in" a held call
1. From a connected call (not on hold), press
the Conference button .
2. Press the pulsing green session button
the held call that you want to add.
Or, if the held call is on another line, press the
Active Calls softkey, choose a call from the list,
and press the Conference softkey.
The conference ends when all participants hang up.
View & remove conference participants
During a conference, press the Show Details
softkey. To remove a participant from the
conference, highlight a name and press Remove.
9
Transfer
1. From a connected call (not on hold), press
the Transfer button .
2. Call the transfer recipient.
3. Wait for the recipient to answer, or skip to
Step 4 while the call is ringing.
4. Press the Transfer button or the Transfer
softkey.
The transfer is complete. Confirmation
displays on your phone screen.
10
Divert
Press the Divert softkey to redirect a ringing or
active call to voicemail or to another phone
number (set up by your system administrator). You
must resume a held call before you can use Divert.
Divert affects the highlighted call only. If necessary,
scroll to the call before pressing Divert.
11
Call History
Press the Applications button
Call History.
The last 150 calls display:
• Missed calls
• Placed calls
• Received calls
To dial, scroll to a call and press the Select button
in the Navigation pad or the Call softkey.
To view details for a call, highlight the call and
for
press these softkeys: More > Details.
View new missed calls
Press the session button next to the Missed
Calls icon on the right side of the screen (may
include a count of missed calls). The Missed Calls
icon displays in this location when you have new
(not yet viewed) missed calls.
Or, view your missed calls history by opening call
history and pressing the Missed Calls softkey.
12
Directories
1. Press the Contacts button
directory.
2. Enter search criteria and press Submit.
3. Select the listing and press the Dial softkey.
13

Shared Lines

If you share a line with your co-worker:
• Either you or your co-worker can answer a
ringing call on the shared line.
• When your co-worker has a call on the shared
line, your shared line button
and the call displays on your screen.
• When your co-worker puts a call on hold, the
session button
You or your co-worker can resume the call.
• If your co-worker enables the Privacy feature,
his or her calls do not display on your screen.
14
Voicemail
and select
New message indicators:
• A solid red light on your handset.
• A stutter dial tone on the line (if enabled).
• A voicemail icon
session button (may include message count).
Listen to messages
Press the Messages button
voice prompts. Or, press the session button
next to the voicemail icon
15
and select a
What are the buttons next to my screen?
• The buttons on the left side of your screen are
line (and feature) buttons. Line buttons change
line views but do not affect calls.
• The buttons on the right side of your screen are
session buttons. Each call correlates to a
session button. Use session buttons to answer
and resume calls or to view call details.
How do I silence my ringing phone?
Press the left side of the volume button
one time while the phone is ringing.
is solid red
How do I change my ringtone?
1. Select Applications
on your phone pulses red.
Ringtone, then select a line and press Edit.
2. Select a ringtone and press Play, then press Set.
How do I change my wallpaper?
Select Applications
Wallpaper. To add custom wallpaper, see your
system administrator.
What does the Back button do?
Press the Back button
applications and menus.
next to the line label and
Can I use my Bluetooth headset?
The Cisco Unified IP Phone 9951 supports
Bluetooth. Your system administrator has details.
Where can I find a complete User Guide?
http://www.cisco.com/en/US/products/ps10453/pr
oducts_user_guide_list.html
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Cisco Systems, Inc.
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Fax: 408 527-0883
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© 2009 Cisco Systems, Inc. All rights reserved.
.
Published December 2, 2009, OL-20434-01
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