Troubleshooting - Planar c50RP Quick Start Manual

Troubleshooting

Use the following troubleshooting tables to diagnose and
resolve common problems.
If your screen shows black or a test pattern
Do This Result
1 On the remote, No menu appears,
but I see flashing
press MONITOR .
lights
A menu appears
2 On the remote, The message has
not disappeared
press CURTAIN
once. If the mes-
The message has
sage does not
disappeared
disappear, press
CURTAIN again.
3 On the remote, The "source absent"
pane is visible
press until
MENU
the
MAIN MENU
appears.
The source absent
pane is not visible
4 Ensure the power
cable is con-
nected and the
switch is .
ON
Explanation/Further Action
The lamps may not be lit. On the remote,
press ON .
If the screen is still black, see this page for
help interpreting the meaning of the flashing
lights.
Did the "Curtain or Test Pattern is displayed"
message (in red) appear on the menu?
If it does not appear, go to 3.
If the message does appear, go to 2.
Check the remote control.
If the correct source does not appear, go to 3.
Make sure the correct source is selected by
pressing . If necessary, change to a
SOURCE
different source.
Make sure the source is on.
Make sure the cable between the source and
display is correctly connected at both ends.
Make sure the green LEDs on the control
board are lit.
If the screen is still a solid color, contact Pla-
nar's Technical Support Department.
The source is displaying a solid color or a test
pattern.
Reconnect cable or turn on unit. If none of the
previous steps have resolved the problem,
contact Planar's Technical Support Depart-
ment.
c50R/c67R doesn't respond to remote control
Possible Cause
Power is not on.
Remote batteries are dead or improp-
erly installed.
Your installer or service provider has
disabled the remote control.
Common On-Screen Codes
Condition Priority
Fan failed 1
R
Lamp switcher 2
R
failed
HV power supply 3
R
fan failed
Optical engine 4
R
failed
1 5
R
Lamp failed
Wait On (after cool- 6
R
ing time elapsed)
Wait (lamp cooling) 7
R
2 8
Amber
One lamp failed
Lamp off (Auto Off ) 9
Amber
3 10
Amber
Lamp off (Ready)
Lamp striking 11
Amber
(starting)
Lamp on and all OK 12
R = Red To show the code press MONITOR
1 If system is dual lamp, both lamps failed.
2 One lamp failed, or partial lamp switcher failure.
3 The lamp is off because of lamp timeout, or because the lamp switcher is moving.
Possible Resolution
Confirm that the power cable is connected and
the power switch is on.
Replace or reinstall batteries.
Contact your installer or service provider.
Each block represents 0.2 seconds
Amber
R
Amber
R Amber
R Amber R
R
R Amber Amber
R R R
R Amber
Amber R
Amber
Amber Amber
Amber on continuously
once on the remote.