Troubleshooting; Servicing - Majestic fireplaces UV36RN Homeowner's Installation And Operating Instructions Manual

UV36RN/RP Vent-Free Gas Fireplaces
With proper installation and maintenance, your new gas
fireplace should provide years of trouble-free service. If you
do experience a problem, refer to the trouble shooting guide
below. This guide will assist you or a qualified service person
in the diagnosis of problems and the corrective action to be
Symptom
1. Pilot will not light
Ignitor did not spark
2. Pilot will not stay lit
3. Main burner will not light
4. Heater shuts off on ODS
5. Sooting

Servicing

Repair and replacement work should only be done by a quali-
fied service technician.
Always shut off the gas supply and make sure the appliance
is cool before beginning any service operation.
Always check for gas leaks after servicing.
18

Troubleshooting

Possible Cause
Air in gas line
Low gas pressure
Gas supply turned off
Blockage in gas line
ODS pilot orifice is clogged
Control knob not in pilot position
Control knob not pressed in while
in pilot position
Ignitor electrode positioned wrong
Ignitor electrode broken
Ignitor cable pinched or broken
Ignitor cable not connected to ignitor
Partially clogged ODS pilot orifice
Corrosion of thermocouple contact
Bad gas valve
Control knob not pressed in long
enough
Thermocouple connection loose at
gas control or damaged
Pilot flame not touching thermocouple
Low gas supply pressure
Burner orifice clogged
Control knob not in ON position
Not enough fresh air is available
Low gas pressure
ODS pilot partially lit
Low gas pressure
Clogged air intake/orifice
Flame impingement
Logs misplaced
taken. Any safety screen or guard removed for servicing an
appliance must be replaced prior to operating the appliance.
Use only a qualified service person when making repairs.
Corrective Action
Purge gas lines and repeat ignition operation
Check gas pressure
Turn on gas supply
Check gas passage way
Call a qualified service person
Turn control knob to pilot position
Press in control knob while in pilot position
Correct electrode position
Replace assembly
Free ignitor cable, if damaged replace it
Connect cable to ignitor
Contact qualified service person or your gas company
Clean thermocouple contact
Replace gas valve
After pilot lights, keep control knob pressed in for
60 seconds
Tighten connection finger tight + 1/4 turn or replace
thermocouple or replace ODS pilot assembly
Contact a qualified service person
Contact your gas supplier
Clean burner orifice
Turn control knob to ON position
Open window
Contact your gas supplier
Contact a qualified service person
Contact your gas company
Contact service agent for cleaning
Insure no air currents are around appliance
Refer to installation instructions for proper log
placement
Repair Parts
Always include the correct name, part number, model number,
control type and serial number of the appliance when ordering
service parts. Refer to the parts list below.
Use manufacturer's authorized parts only. If you desire to
communicate with the factory, write to Customer Service at:
CFM Corporation
2695 Meadowvale Blvd.
Mississauga, Ontario
Canada L5N 8A3
20007436