Blueview Customer Support - Blueview BV5000 User Handbook Manual

Not enough scan overlap.
If a spherical scan isn't dense enough, ProScan can be set to perform more
scans with more overlapping area for better viewing. These can be found in
ProScan's settings, in the "Scan Settings" tab. See the ProScan manual for more
information.
Rotational speed set too high.
If increasing the scan overlap doesn't improve image quality, it may be that the
scan speed is too high. This can be changed in the "Scan Setup" window. See the
ProScan manual for more information.

BlueView Customer Support

At this point, if you were able to connect to your BV-500, you can assume the
system is working properly and that the PC is set up correctly. The only thing left
is the communications link specific to your particular implementation/application.
It is advised that you get your system integrator involved at this point.
BlueView Technologies Customer Support
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BlueView BV5000 User Handbook