Warranty & Service; Customer Service - SoftBank 304HW User Manual

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Warranty & Service
Warranty
Wi-Fi router purchase includes Warranty.
・ Confirm shop name and purchase date.
・ Read contents of Warranty and keep it in a safe place.
・ The warranty period is found in the Warranty.
Precaution
Damages
SoftBank Mobile is not liable for any damages resulting
from use of Wi-Fi router.
Accidents/Repair
Files and settings may be lost or altered due to accidents
or repairs. Keep a copy of important files, etc. SoftBank
Mobile is not liable for damages resulting from loss or
alteration of files or settings due to accident or repair.
Disassembling/Modifying Wi-Fi Router
Disassembling or modifying this Wi-Fi router may be a
violation of the Radio Law. Note that SoftBank Mobile
does not accept repair requests for modified products.
Services
Before submitting Wi-Fi router for repairs, contact
Service General Information or a SoftBank Shop; be prepared
to describe problem in detail.
・ During the warranty period, repairs are made under the
terms and conditions described in the Warranty.
・ After the warranty period, repairs are upon request; if said
repairs are made, you are charged for them.
Further Inquiry
For more information, contact SoftBank Shop or
Service.

Customer Service

For application or service information, call SoftBank
Technical Support Center.
Please check on the number before dialing.
SoftBank Customer Support
● General Information
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
● For Customer Assistance
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0800-919-0113
If you cannot reach a toll free number, use the number
(charges apply) below for your service area:
Hokkaido Area, Tohoku Area, Hokuriku Area, Kanto &
Koshinetsu Area: 022-380-4380 (Charges apply)
Tokai Area: 052-388-2002 (Charges apply)
Kansai Area: 06-7669-0180 (Charges apply)
Chugoku Area & Shikoku Area, Kyushu & Okinawa Area:
092-687-0010 (Charges apply)
● SoftBank Technical Support Center
Setup, Operations & Technical Issues: Service hours
Weekdays 9:00 am – 7:00 pm
Saturdays, Sundays, and holidays 9:00 am – 5:00 pm
From a SoftBank handset, dial toll free at
From a landline/IP phone, dial toll free at 0088-21-5525
*Not available from outside Japan.
● SoftBank Mobile Global Call Center
From outside Japan or if 304HW is lost or stolen:
+81-92-687-0025 (international charges apply, toll free
Customer
from SoftBank handsets)
SoftBank Mobile web page
(http://www.softbank.jp/mobile/support/product/304hw/)
Customer
5525