Western Digital My Book User Manual
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Western Digital My Book User Manual

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  • Page 1 ® My Book User Manual My Book User Manual...

  • Page 2: Wd Service And Support

    Your product includes 30 days of free telephone support during the warranty period. This 30- day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/ 7.

  • Page 3: Table Of Contents

    Connecting the Drive ............5 Getting Started with the WD SmartWare Software ....... 7 Getting Started Without the WD SmartWare Software.
  • Page 4 Unlocking the Drive ............64 Unlocking the Drive with the WD SmartWare Software ......64 Unlocking the Drive Without the WD SmartWare Software .
  • Page 5 MY BOOK USER MANUAL Installing the SES Driver ........71 Installing on Windows XP Computers .

  • Page 6: About Your Wd Drive

    WD quality inside and out—For over 20 years, millions of people worldwide have trusted their data to WD hard drives. We are successful because we understand the importance of your data and our first concern is keeping that data safe.

  • Page 7: Kit Contents

    For the latest software, firmware, and product documentation and information, go to http://support.wdc.com/downloads. Kit Contents As shown in Figure 1, your My Book disk drive kit includes the following: • My Book external hard drive • WD SmartWare software (included on the drive) •...

  • Page 8: Disk Drive Format

    For Mac computers, go to the Apple menu and select Software Update. Disk Drive Format Your My Book drive is preformatted as a single NTFS partition for compatibility with all updated Windows operating systems. If you want to use the drive with a Mac computer, see “Reformatting the Drive”...

  • Page 9: Power Button

    Registering the Drive Always register your My Book drive to get the latest updates and special offers. You can easily register your drive using the WD SmartWare software, as described in “Registering the Drive” on page 44. Another way is to register online at http://register.wdc.com.

  • Page 10: Connecting The Drive And Getting Started

    Depending on your region, if required, change the power adapter as follows: Installing Installing Removing Removing 2. Turn on your computer. 3. Connect the My Book drive as shown in Figure 3. Figure 3. Connecting the My Book Drive CONNECTING THE DRIVE AND GETTING STARTED – 5...
  • Page 11 WD SmartWare software that is on the drive installs the proper driver for your My Book drive. 5. Verify that the My Book drive appears under My Computer in Windows Explorer. 6. Several different screens might also appear, depending on your computer’s operating system: IF your operating system is .

  • Page 12: Getting Started With The Wd Smartware Software

    Windows Explorer and double-click the WD SmartWare application file to display the Welcome to WD SmartWare screen (see Figure 4 on page 6). 10. Continue to “Getting Started with the WD SmartWare Software” in the next section.
  • Page 13 3. Wait for the software installation to complete. This could take several minutes. 4. After the software installation completes: IF you clicked . . . at step 1, THEN the WD SmartWare software displays . . . Install WD SmartWare The initial Backup Plan Selection screen for selecting the type of backup that you want to perform.
  • Page 14 MY BOOK USER MANUAL Note: The initial Backup screens only appear one time—the first time you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose what you want to do.
  • Page 15 Continue to Settings at step 7 on page 10) page 7) Note: The initial Drive Settings screens only appear one time—the first time you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose what you want to do.

  • Page 16: Getting Started Without The Wd Smartware Software

    49) Getting Started Without the WD SmartWare Software If you do not install the WD SmartWare software, you can still use your My Book as an external hard drive. In this case, however, you will not be able to: •...
  • Page 17 Click Do Not Install at the What would you like to do? prompt to display the Continue without installing WD SmartWare? prompt: 2. Click: • Continue without Install if you still do not want to install the WD SmartWare software. • Go Back if you have changed your mind and do want to install the WD SmartWare software.

  • Page 18: Wd Smartware Software Functional Overview

    MY BOOK USER MANUAL WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare software. It includes the following topics: Home Tab Displays Backup Tab Displays Retrieve Tab Displays Settings Tab Displays Help Tab Display...

  • Page 19: Home Tab Displays

    The My Book drive or other supported device that you want to back up files to, retrieve files from, or customize when you have more than one connected to your computer WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW –...
  • Page 20 Drive management Home tab display Use the drive management Home tab display to view the content gauge for each connected My Book drive or other supported device and select the one you want to customize. See Figure 8 and Table 1 on page 16 for a brief functional description of the Home tab displays.
  • Page 21 My Book drive icon Provides a graphic representation and name of the My Book drive connected to your computer. If you have more than one supported device connected to your computer, left-click the icon for the one that you want to use for backup, retrieve, and drive management functions.
  • Page 22 Drive display scroll (Not shown in Figure 8 on page 15.) pointers One installation of the WD SmartWare software supports as many drives as you system can handle. When the number of connected drives exceeds the display capacity, the WD SmartWare software...

  • Page 23: Backup Tab Displays

    • By file—As shown in the folder structure of your computer’s internal hard drive Use the WD SmartWare Backup tab displays to select the files or categories of files that you want to back up and control the backup operation.
  • Page 24 Home tab display. (See “Your computer’s content gauge” on page 17.) My Book drive content Same as the content gauge for your My Bookdrive on the Home gauges tab display. (See “My Book drive content gauge” on page 18.) (Continued) WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 19...
  • Page 25 Advanced backup area In category mode, the initial/default configuration of the WD SmartWare software is to back up all of your files. In this configuration, the advanced backup area is blank. Clicking Advanced View displays a backup files selection box that...

  • Page 26: Retrieve Tab Displays

    The button name is Switch to Category Backup when the backup mode is file. Retrieve Tab Displays Three WD SmartWare software Retrieve tab displays guide you through the tasks for finding backup files and copying them to your computer’s internal hard drive: •...
  • Page 27 You must select a backup volume before you can click Next to continue with the retrieve operation. Change retrieve folder box By default, the WD SmartWare software creates and uses a folder and Browse button named Retrieved Contents in the My Documents folder for your user name.
  • Page 28 Description Retrieve destination Specify the location on your computer’s internal hard drive where option buttons you want to copy the files retrieved from the selected My Book drive: • To the Original Places copies the retrieved files to the same location that they were backed up from •...

  • Page 29: Settings Tab Displays

    Registration button Displays the Register Drive dialog for registering your drive. Retrieve Folder button Displays the Set Retrieve Folder dialog for specifying a different destination folder for retrieved files. (Continued) WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 24...

  • Page 30: Help Tab Display

    Help Tab Display The WD SmartWare Help tab display provides quick access to Learning Center topics and links to online support services. See Figure 12 and Table 5 on page 26 for a brief functional description of the Help tab display.
  • Page 31 Table 5. Help Tab Functional Description Display Component Description Contact Us link Uses your Web browser to connect to the WD Service & Support Contact Us page at http://support.wdc.com/contact. Learning Center topic Provide links to display the main Learning Center help topics: buttons •...

  • Page 32: Securing The Drive

    Click the Settings tab to display either the WD SmartWare Settings screen or the drive management Drive Settings screen (Figure 11 on page 24). 2. If you opened the WD SmartWare Settings screen, click Set Up Drive to display the WD SmartWare Drive Settings screen.

  • Page 33: Unlocking The Drive

    • You disconnect and reconnect the drive to your computer • Your computer exits the sleep mode You will have to do this even if you do not have the WD SmartWare software installed on your computer. Unlocking the Drive with the WD SmartWare Software...

  • Page 34: Unlocking The Drive Without The Wd Smartware Software

    Devices with Removable Storage 2. Type your password in the Password box and click Unlock to unlock your drive. 3. At the Your drive is now unlocked prompt, click Exit to close the WD SmartWare Drive Unlock utility screen.

  • Page 35: Changing Your Password

    Click the Settings tab to display either the WD SmartWare Settings tab display or the drive management Drive Settings screen (see Figure 11 on page 24). 2. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display the WD SmartWare Drive Settings screen.
  • Page 36 MY BOOK USER MANUAL 3. On the Drive Settings screen, click Security to display the Your Drive is Secure dialog: 4. On the Your Drive is Secure dialog: a. Type your password in the Password box. b. Select the Remove security option.

  • Page 37: Backing Up Your Computer Files

    • Existing file that is changed in any way This protection is automatic—the WD SmartWare software does it for you without any action on your part—just make sure to leave your My Book drive connected to your computer. Note: Automatic backup protection is continuous for as long as your My Book drive is connected to your computer.
  • Page 38 As required, select any cleared check boxes and then click Apply Changes to create a custom backup plan and refresh the content gauge for your My Book drive. d. Click Start Backup to begin backing up all categories of files on the internal hard drive step 8 on page 35.
  • Page 39 As required, select the check boxes for the categories of files that you want to include in the backup. d. Click Apply Changes to create a custom backup plan and refresh the content gauge for your My Book drive. e. Click Start Backup to begin backing up the selected categories of files and skip step 8 on page 35.
  • Page 40 • The gray background for categories or files in the content gauge for your My Book drive changes to blue as the backup completes.
  • Page 41 9. Appearance of a backup successfully finished message means that the backup completed normally. If any files could not be backed up, the WD SmartWare software displays a: • Caution message indicating the number of files involved • View link that you can click to see a list of the files and the reasons they were not backed up Some applications and running processes can keep files from being backed up.

  • Page 42: Retrieving Backed Up Files

    How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your My Book drive and copy them to either: • Their original locations on your computer •...
  • Page 43 You cannot retrieve files from a drive that does not have a backup volume. Click the Home tab and return to step 1-b on page 37 to select the My Book drive that has the files you want to retrieve.
  • Page 44 MY BOOK USER MANUAL 3. On the Select a destination for retrieved files dialog: IF you want to copy your retrieved files to . . . THEN select the . . . option. Their original locations on To the Original Places your computer’s internal hard...
  • Page 45 MY BOOK USER MANUAL In the Retrieve Some Files selection box, navigate through the folder structure to find the files you want. You can also use the search box by typing the name (or partial name) of the file or folder: •...

  • Page 46: Managing And Customizing The Drive

    Enabling the Backup and Retrieve Functions Restoring the WD SmartWare Software and Disk Image Using the WD Quick View Icon After you have installed the WD SmartWare software, the WD Quick View icon displays in the Windows taskbar: By clicking the icon, you can: •...

  • Page 47: Checking Drive Status

    MY BOOK USER MANUAL Checking Drive Status Hover the pointer over the WD Quick View icon to see the drive capacity used and drive temperature status, and to find out if the drive is locked: Monitoring Icon Alerts The WD Quick View icon flashes to indicate drive status: IF the WD SmartWare icon flashes .

  • Page 48: Customizing Your Drive Settings

    2. Wait for the power/activity LED to turn off before disconnecting the drive from the computer. Customizing Your Drive Settings The WD SmartWare software makes it easy for you to quickly customize the settings of your drive for the best possible performance: • Security—Create, modify, and disable passwords that keep others from accessing the files on your drive.

  • Page 49: Registering The Drive

    2. Click the Settings tab to display either the WD SmartWare Settings tab display or the drive management Drive Settings screen (see Figure 11 on page 24). 3. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display the WD SmartWare Drive Settings screen.

  • Page 50: Checking Drive Health

    The quick SMART status check completes within a second or two. • Quick Drive Test Your My Book drive has a built-in Data Lifeguard™ diagnostic utility that tests the drive for error conditions. The quick drive test checks the drive for major performance problems.

  • Page 51: Setting The Drive Sleep Timer

    Click the Settings tab to display either the WD SmartWare Settings tab display or the drive management Drive Settings screen (see Figure 11 on page 24). 2. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display the WD SmartWare Drive Settings screen.

  • Page 52: Erasing The Drive

    Click the Settings tab to display either the WD SmartWare Settings tab display or the drive management Drive Settings screen (see Figure 11 on page 24). 2. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display the WD SmartWare Drive Settings screen.
  • Page 53 Using the Drive Unlock Utility If you do not see a prompt to provide your password, then either: • Click the My Book image above the Drive is locked prompt on the Home screen to display the WD SmartWare drive unlock screen: •...

  • Page 54: Enabling The Backup And Retrieve Functions

    Enabling the Backup and Retrieve Functions If you selected Install Drive Settings at the What would you like to do? prompt on the Welcome to WD SmartWare screen and now want to enable the Backup and Retrieve functions: On the drive management Drive Settings screen (see Figure 11 on page 24), click Preferences to display the Set Preferences dialog: 2.

  • Page 55: Restoring The Wd Smartware Software And Disk Image

    USER MANUAL Restoring the WD SmartWare Software and Disk Image In addition to deleting all of the data on your My Book drive, erasing or reformatting the drive also removes the WD SmartWare software and all of the support files, utilities, online help and user manual files.

  • Page 56: Managing And Customizing The Software

    Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file. If you overwrite or delete a file by mistake, or want to see the file a couple of versions ago, the WD SmartWare software has a copy for you.

  • Page 57: Checking For Software Updates

    Checking for Software Updates When enabled, the Preferences option checks for software updates each time you reconnect your My Book drive to your computer. This ensures that you are always using the most-recent software version. To enable or disable the Preferences option: Click the Settings tab to display either the WD SmartWare Settings tab display or the drive management Drive Settings screen (see Figure 11 on page 24).

  • Page 58: Uninstalling The Wd Smartware Software

    (See “Backing Up Your Computer Files” on page 32.) Use your operating system’s Windows Installer utility to uninstall the WD SmartWare software: Click Start > (All) Programs > Western Digital > WD SmartWare > Uninstall WD SmartWare. 2. Click Yes at the Are you sure... prompt.

  • Page 59: Using The Drive With A Mac

    Turn on your Mac computer. 2. Connect the My Book drive to your computer as shown in Figure 3 on page 5. 3. The drive automatically powers up and mounts to your computer. USING THE DRIVE WITH A MAC – 54...
  • Page 60 If the External disks check box is selected on your Finder Preferences dialog, the My Book icon appears on your desktop 6. The first time you connect your My Book drive to your computer, a message asks if you want to use the drive to back up with Time Machine:...

  • Page 61: Enhancing Performance With Wd +Turbo

    Click Encrypt Disk and proceed to step 8. 8. The My Book icon now displays as: 9. Your My Book drive is now ready to use as an external storage device. You can enhance its performance by installing the following software that is on the drive: •...
  • Page 62 MY BOOK USER MANUAL Double-click the My Book icon and then double-click the Extras folder on the screen that displays: 2. Double-click the WD +TURBO Installer icon: 3. Click Install on the WD +TURBO Driver Installer screen: 4. Read the license agreement and click Accept to continue.

  • Page 63: Installing The Wd Smartware Software

    Mac computer: Your My Book drive is now ready to use as an enhanced-performance external storage device. Installing the WD SmartWare Software Double-click the My Book icon and then double-click the WD SmartWare Software Installer for Mac application on the screen that displays: USING THE DRIVE WITH A MAC –...
  • Page 64 OK: 6. Wait for the installation to complete. This could take several minutes: 7. When the installation completes, the WD SmartWare Home screen displays (see Figure 13 on page 60). USING THE DRIVE WITH A MAC – 59...

  • Page 65: The Wd Smartware Home Screen

    MY BOOK USER MANUAL Figure 13. WD SmartWare Home Screen The WD SmartWare Home Screen In the Content Gauge for your computer’s hard drive, all of your files that are available for backup are shown against a blue background in categories that are based on the following folders on your computer: •...

  • Page 66: Using The Wd Quick View Icon

    MY BOOK USER MANUAL In the Content Gauge for your My Book drive, the Additional Files category includes all of the files shown in the used space portion of your drive properties. This space is not available for backups. Note: The small number of files that are shown in the Additional Files category when you first install the WD SmartWare software—before performing...

  • Page 67: Checking Drive Status

    Click the WD Quick View icon to display a list of drives and select the My Book drive: 2. If the drive is unlocked (not encrypted), the submenu shows the serial number of the drive, the space available, and the temperature condition.

  • Page 68: Safely Dismounting The Drive

    Using the My Book Icon Right- or control-click the My Book icon on the desktop and click Eject “MY BOOK” where “MY BOOK” is the name you assigned to the volume when you reformatted the drive for use on a Mac computer: You might hear the drive power down.

  • Page 69: Unlocking The Drive

    • You disconnect and reconnect the drive to your computer • Your computer exits the sleep mode You will have to do this even if you do not have the WD SmartWare software installed on your computer. Unlocking the Drive with the WD SmartWare Software...

  • Page 70: Unlocking The Drive Without The Wd Smartware Software

    3. Type your password in the Password box and click Unlock on the WD SmartWare Drive Unlock utility screen: 4. At the Your drive is now unlocked prompt, click Exit to close the WD SmartWare Drive Unlock utility screen. Unlocking the Drive Without the WD SmartWare Software...

  • Page 71: Uninstalling The Wd Smartware Software

    MY BOOK USER MANUAL 2. Type your password in the Password box and click Unlock Drive on the WD Drive Unlock utility screen: 3. Click Exit at the Your drive is now unlocked prompt to close the WD SmartWare Drive Unlock utility screen.
  • Page 72 MY BOOK USER MANUAL 2. Select the Uninstall check box on the WD SmartWare Installer for Mac screen to display the Uninstall WD SmartWare dialog: 3. If you want to keep WD Quick View installed to discover network-attached WD storage devices and provide drive status information, clear the Uninstall WD Quick View check box.
  • Page 73 MY BOOK USER MANUAL 7. Reappearance of the WD SmartWare Software Installer screen signifies that the software has been uninstalled: 8. Click Quit to close the WD SmartWare Installer for Mac screen. USING THE DRIVE WITH A MAC – 68...

  • Page 74: Troubleshooting

    Installing, Partitioning, and Formatting the Drive How to Answer ID Partition, and format a WD drive on Windows (7, Vista, XP, 2000) and Mac OS X 3865 Reformat from Mac GPT to Windows XP NTFS 3645 Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format...
  • Page 75 MY BOOK USER MANUAL Q: How do I determine whether or not my system supports USB 3.0 or USB 2.0? A: Refer to your USB card documentation or contact your USB card manufacturer. Note: If your USB 3.0 or USB 2.0 controller is built in to the system motherboard, be sure to install the appropriate chipset support for your motherboard.

  • Page 76: Installing The Ses Driver

    Installing on Windows Vista Computers Installing on Windows 7 and Windows 8 Computers If you decide to not install the WD SmartWare software, you must have an SES driver installed on computers running Windows to keep the hardware popup wizard from displaying every time you connect your My Book drive to your computer.
  • Page 77 MY BOOK USER MANUAL 4. Select Install the software automatically and click Next: 5. When the installation completes, click Finish: INSTALLING THE SES DRIVER – 72...

  • Page 78: Installing The Driver Manually

    2. Click Next to continue. 3. Select Install from a list or specific location and click Next: 4. Browse to My Computer and: a. Double-click the My Book drive. b. Double-click the Extras folder. c. Select WD SES Device Driver.

  • Page 79: Installing On Windows Vista Computers

    MY BOOK USER MANUAL d. Click Next: 5. When the installation completes, click Finish: Installing on Windows Vista Computers After you physically connect the drive as shown in Figure 3 on page 5, the Found New Hardware screen displays. Note: If Autoplay is enabled, two additional screens might appear at the same time as the Found New Hardware screen.

  • Page 80: Installing The Driver Automatically

    2. On the Found New Hardware wizard screen, click Locate and install driver software: 3. On the Found New Hardware - WD SES Device wizard screen, click Yes, search online this time only to allow Windows Vista to connect to Windows Update: Windows Vista automatically: •...

  • Page 81: Installing The Driver Manually

    2. On the Found New Hardware - WD SES Device wizard screen, click Don’t search online: 3. At the Install the disc that came with your WD SES Device prompt, click I don’t have the disc. Show me other options:...
  • Page 82 MY BOOK USER MANUAL 4. Browse to Computer and: a. Double-click the My Book drive. b. Double-click the Extras folder. c. Select WD SES Device Driver. d. Click Next: 5. When the installation completes, click Close: INSTALLING THE SES DRIVER – 77...

  • Page 83: Installing On Windows 7 And Windows 8 Computers

    MY BOOK USER MANUAL Installing on Windows 7 and Windows 8 Computers After you physically connect the drive as shown in Figure 3 on page 5, use the Windows 7 Computer Management utility to install the SES driver: Open All Programs and click Computer > Manage: 2.
  • Page 84 MY BOOK USER MANUAL 3. Click Browse my computer for driver software: 4. Browse to Computer, double-click the My Book drive, double-click the Extras folder, and select WD SES Device Driver: 5. Click Next to continue. 6. When the installation completes, click Close:...

  • Page 85: Compliance And Warranty Information

    However, there is no guarantee that interference will not occur in a particular installation. Any changes or modifications not expressly approved by WD could void the user's authority to operate this equipment.

  • Page 86: Gs Mark (Germany Only)

    New Zealand) Obtaining Service WD values your business and always attempts to provide you the very best of service. If this Product requires maintenance, either contact the dealer from whom you originally purchased the Product or visit our product support website at http://support.wdc.com/...

  • Page 87: Limited Warranty

    USER MANUAL Limited Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited warranty depends on the country in which your Product was purchased.

  • Page 88: Obtaining Service

    E-mail: support@wdc.com Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. The term of your warranty is 3 year in Australia and New Zealand, unless otherwise required by law.

  • Page 89: Gnu General Public License ("Gpl")

    In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.

  • Page 90: Index

    Backup tab displays functional overview 14 Learning Center topic buttons 26 Converting drive format 54 Online User Manuals link 26 Creating a password 27 Support link 26 Update Software button 26 Disconnecting the drive 42 WD Store link 26 INDEX – 85...
  • Page 91 Retrieve tab displays drive serial number 66 Backed Up Volumes selection box 22 reformatting the drive to 54 Browse button 22 restarting WD SmartWare software on Change retrieve folder box 22 description 21 safely dismounting drive from 63 functional overview 14...
  • Page 92 Temperature check 42 Uninstalling WD SmartWare from a Mac 66 from Windows 53 Unlocking the drive with the WD SmartWare software 64 without the WD SmartWare software Unlocking the drive from the virtual CD on a Mac 42 INDEX – 87...
  • Page 93 Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD.

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