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Table of Contents
Troubleshooting
Related Manuals for Western Digital My Book Duo
Summary of Contents for Western Digital My Book Duo
- Page 1 My Book ™ Desktop RAID Storage User Manual...
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Page 2: Accessing Online Support
Accessing Online Support Visit our product support website at support.wdc.com and choose from these topics: ▪ – Register your WD product to get the latest updates and special offers at: register.wdc.com Registration ▪ –Download software and updates for your WD product at: support.wdc.com/downloads Downloads ▪... -
Page 3: Table Of Contents
Software..................11 How the Backup Function Works.................. 11 Backing Up to a WD Device..................12 Backing Up to a Cloud Service..................13 How the Restore Function Works.................14 Restoring Files.........................14 View & Edit a Backup Plan..................... 15 _________ My Book Duo User Manual... - Page 4 Uninstalling the WD Software – macOS................30 WD Knowledge Base Articles..................30 WD Discovery Software Online User Guide..............30 WD Discovery Software Solutions and Troubleshooting..........30 How to Partition and Format a WD Drive on Windows and macOS......31 My Book Duo User Manual...
- Page 5 ICES-003/NMB-003 Statement..................33 Safety Compliance......................33 CE Compliance For Europe....................34 Environmental Compliance (China)................34 Warranty Information....................34 Obtaining Service......................34 Limited Warranty.......................35 Warranty Information (Australia/New Zealand).............35 Obtaining Service......................36 Warranty..........................36 GNU General Public License (“GPL”)................37 My Book Duo User Manual...
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Page 6: About Your Wd Storage Device
Set a personalized password to activate hardware encryption and data protection. Retail Box Contents Your My Book Duo retail box includes the following items: ™ ™ ▪ My Book Duo two-bay storage unit, with WD Discovery... -
Page 7: Operating System Compatibility
Utilities software Physical Description The My Book Duo device has a single front LED that shows the various conditions for Device Power and Device Activity. It also includes a rear-facing power button and various connectors that are illustrated in Figure 1.1. -
Page 8: Front Led
Front LED Front LED When active, the front LED on a My Book Duo device will illuminate as a white or amber colored light. The LED is either on, off or blinks with a certain rhythm to indicate a specific "System Condition". A "System Condition" list is outlined below in Table 1.2. -
Page 9: Power Button
Book Duo units that are 12 TB or less in capacity. Note: If the My Book Duo device model was originally 12 TB in capacity or less, and the drives are upgraded to increase the capacity beyond 12 TB, the power adapter must be updated to the specified 12 volt, 4 amp (48 watt) unit. -
Page 10: Registering Your Wd Product
▪ Do not use this product as a portable device. ▪ To allow proper ventilation, do not block any of the enclosure’s air slots. ▪ Always use this device with the specified power supply unit. My Book Duo User Manual... -
Page 11: Getting Started
Connect the included power supply unit to your My Book Duo device and power-on the unit as is illustrated in Figure 2.1. 2. Connect the My Book Duo device to your computer system with the included USB Type-C cable or the USB Type-C to USB Type-A cable. -
Page 12: Wd Discovery Software
WD support website: support.wdc.com Double-click WD Discovery.exe 2. Click Install Now 3. The WD Discovery software installation process may prompt for a system restart. Restart the system if so directed. 4. Install applications and updates as needed. My Book Duo User Manual... -
Page 13: Wd Discovery Software - App & Device Access
Google Drive , OneDrive , Facebook and Instagram to the My Book Duo device. This WD Discovery software feature is the opposite of the WD Backup software, which backs up data to a cloud service. Note: Cloud account registration may be required. Cloud services may be changed, terminated or interrupted at any time and may vary by country. -
Page 14: Checking For Software Updates
5. This will install the WD Discovery software update. Firmware Update Firmware updates for the My Book Duo device are done through the WD Discovery software. Install the WD Discovery software, if this has not yet been done - Installing the WD Discovery Software. - Page 15 Select if you agree. Note: If multiple Direct Attached Storage (DAS, e.g. My Book Duo, My Passport) devices are connected to the computer system and powered-on, the Firmware Update will not inform you which product(s) require the firmware update.
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Page 16: Wd Backup Software
– The WD Backup software will not back up its own backup plan or Excluded Files files that have specific: ▪ Attributes: reparsePoint, temporary My Book Duo User Manual... -
Page 17: Backing Up To A Wd Device
CameraRoll, Documents, Music, Pictures, SavedPictures, and Videos. : This option allows you to select all applicable files or to be My Computer more selective. 9. Click to initiate the backup plan and to exit WD Backup. Start Backup My Book Duo User Manual... -
Page 18: Backing Up To A Cloud Service
Documents are part of the back up plan. This can be modfied under the categories: Libraries or My Computer. Select the desired option. : This option allows you to select which Libraries to back up, such Libraries as CameraRoll, Documents, Music, Pictures, SavedPictures, and Videos. My Book Duo User Manual... -
Page 19: How The Restore Function Works
5. By default, all the files that are backed up will be selected for a restore. If you choose this option, continue with Step 7. 6. Alternatively, specific files and folders can be selected for the restore process. Use the folder structure to make the desired selection. Click Restore My Book Duo User Manual... -
Page 20: View & Edit A Backup Plan
Backup Plan instead, Click the Delete Backup Plan button. 5. If you do not want to make modifications to a Backup Plan, Delete a Backup Plan, or you want to close the WD Backup software, Click the button. Close My Book Duo User Manual... -
Page 21: Wd Security Software
SECURITY SETTINGS" screen. Use the next section of this user manual to edit the security settings or to unlock the device. Not all of Western Digital's products contain active data encryption. For some markets, like Russia, the encryption is disabled and cannot be enabled by the end user. -
Page 22: Unlocking The Device
Type your new password in the box, using up to 25 New Password characters. c. Retype your new password in the box. Verify Password d. Type a hint to help remember your new password in the box. Password Hint My Book Duo User Manual... -
Page 23: Disable The Device Lock Feature
▪ Erase the drive – this process will erase all data from the device, including the password and it will unlock the device. If you choose this option, go to the WD Drive Utilities Software - Drive Erase section. My Book Duo User Manual... -
Page 24: Wd Drive Utilities Software
Diagnose ▪ Run Drive Status Check ▪ Run Quick Drive Test ▪ Run Complete Drive Test RAID Management Under RAID Management, the following tools are available: ▪ RAID Status My Book Duo User Manual... -
Page 25: Raid Status
WD Drive Utilities Software ▪ Disk Status ▪ RAID Configuration The My Book Duo device supports the following disk configurations: Table 6.1 Supported Storage Mode 1 Disk 2 Disks Stripe (RAID 0) Yes (Default Setup) Mirror (RAID 1) Individual Drives (JBOD) -
Page 26: Disk Status
Modifying the RAID configuration will erase all data on the device! Do not continue with this process if you do not want the data on your WD device erased. Changing the device configuration also removes your password. If you use a password to protect your device, you will My Book Duo User Manual... -
Page 27: Settings
Under the section Settings is the Sleep Timer. The Sleep Timer turns off the power to your device after a certain period of inactivity to conserve power and minimize long-term wear on the device. To enable or disable this feature, follow these steps: Open the WD Drive Utilities software. My Book Duo User Manual... -
Page 28: Led Settings
. The option to enter a password will not be presented. Continue with Step 3. 3. Click the option on the top menu. Drive Erase 4. Enter a new volume name in the field. Volume Name My Book Duo User Manual... - Page 29 9. The WD Drive Utilities software will display a status for the drive erase process. When it has completed, it will inform you that the "Drive is erased." Refer to our Knowledge Base Articles for help with partitioning and formatting the device without the WD Drive Utilities software. My Book Duo User Manual...
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Page 30: Acronis True Image Wd Edition
| Performing a backup using Acronis True Image WD Edition Software ………… Performing Recovery This article answers how Acronis True Image WD Edition can be used to recover data to a computer system from a Image Backup on a My Book Duo device. My Book Duo User Manual... -
Page 31: Restoring An Image Backup From Acronis True Image Wd Edition Software
Acronis True Image WD Edition Restoring an image backup from Acronis True Image WD Edition Software • Answer ID 18196 | How to restore an image backup from Acronis True Image WD Edition Software ………… My Book Duo User Manual... -
Page 32: Troubleshooting
Note: If the My Book Duo device model was originally 12 TB in capacity or less, and the drives are upgraded to increase the capacity beyond 12 TB, the power adapter must be updated to the specified 12 volt, 4 amp (48 watt) unit. -
Page 33: Adding
This screw will not be included with a replacement HDD. Adding Before adding a hard drive to your My Book Duo device, make sure there is no hard drive in the slot where it will be installed and that power to the unit is turned off. If you need to first remove a hard drive, follow the instructions above. -
Page 34: Ses Driver - What Is It
▪ Note that one end has curved hinges that go in first, then press down on the other side of the lid until it is flush with the top of the My Book Duo unit. SES Driver - What is it? -
Page 35: Knowledge Base And Faq
WD Discovery Software Online User Guide • Answer ID 17312 | WD Discovery Online User Guide ………… WD Discovery Software Solutions and Troubleshooting • Answer ID 19506 | WD Discovery Software Solutions and Troubleshooting ………… My Book Duo User Manual... -
Page 36: How To Partition And Format A Wd Drive On Windows And Macos
• Answer ID 8 | This answer explains how to create an RMA (Return Merchandise Authorization) to replace a defective product with Western Digital, or obtain a power supply or interface cable for a WD product. ………… My Book Duo... -
Page 37: Other Knowledge Base Articles
The step-by-step instructions for the Windows back up and restore process varies based on the version of the Windows operating system you have installed. Use the following Microsoft Article to access these instructions: • Article ID: 17127 | Back up and restore your PC ………… My Book Duo User Manual... -
Page 38: Compliance And Warranty Information
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. This device complies with Canadian ICES-003 Class B. Safety Compliance Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of Information Technology Equipment. My Book Duo User Manual... -
Page 39: Ce Compliance For Europe
Council Directives of the European Union, including the EMC Directive (2014/30/ EU), the Low Voltage Directive (2014/35/EU), ErP Directive (2009/125/EC), and RoHS Directive (2011/65/Eu). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe. Environmental Compliance (China) Warranty Information... -
Page 40: Limited Warranty
Warranty Information (Australia/New Zealand) Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. My Book Duo User Manual... -
Page 41: Obtaining Service
Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended My Book Duo User Manual... -
Page 42: Gnu General Public License ("Gpl")
/support.wdc.com. Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital. - Page 43 Backuping Up Files Knowledge Base Box Contents Limited warranty China RoHS, environmental compliance Lock the Device Compliance, regulatory Connecting the My Book Duo Obtaining Service 34, Operating System Compatibility Disconnect a WD External Device Disk Status Download Software Package Contents...
- Page 44 WD Drive Utilities - RAID Status WD Drive Utilities - Sleep Timer WD Security - Change Password WD Security - Disable Device Lock WD Security - Unlock Device Welcome to My Book Duo Windows or macOS Cannot Find My Drive My Book Duo User Manual...
- Page 45 WD, the WD logo, My Book, WD Backup, WD Discovery, WD Drive Utilities and WD Security are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other countries. All other marks are the property of their respective owners.
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