Troubleshooting; Question And Answer - Fujitsu ScanPartner 620C User Manual

4.

TROUBLESHOOTING

The scanner will automatically perform a simple self-test each time it is turned on. This will help
spot major system errors in the scanner itself.
When the test is initiated, the READY LED will flash. When the test is complete, if no errors have
occurred, the READY LED will remain on.
If you have problems with the operation of your scanner, please check the following
troubleshooting hints.

4.1 QUESTION AND ANSWER

Question: The LED indicates that the scanner is ready, but the scanner does not respond
to the scan command form the host computer.
Answer: a) Please check the signal cable is firmly seated, and invoke the scan command
again. If there is still no response, reset the scanner by turning it off and then on
again, and reboot your host computer as well.
b) Check if the driver is correctly installed. You can use the DIAG.EXE file in the
" Fujitsu Driver Kit" to check this out.
c) Try to select another port memory.
Question: Paper jams during scanning.
Answer: a) Open the ADF unit.
b) Pull out the jammed paper carefully.
c) Close the ADF unit.
Question: More than one sheet of paper was fed into the scanner.
Answer: a) Open ADF unit.
b) Remove the multi-fed sheets of paper.
c) Close the ADF unit.
d) Flatten the corners and edges; loosen the paper before reloading it in the
paper guide.
e) Check the feeding roller condition and do the cleaning if necessary. (See
Chapter 3)
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