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Assistance Or Service - Whirlpool TOP-MOUNT REFRIGERATOR Use & Care Manual

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Is the room humid?
It is normal for moisture to build up inside the refrigerator
when the room air is humid.
Is the food packaged correctly?
Check that all food is securely wrapped. Wipe off damp food
containers before placing in the refrigerator.
Are the controls set correctly for the surrounding
conditions?
See the "Setting the Controls" section.
Was a self-defrost cycle completed?
It is normal for droplets to form on the back wall after the
refrigerator self-defrosts.
The doors are difficult to open
Are the gaskets dirty or sticky?
Clean gaskets and the surface that they touch. Rub a thin
coat of paraffin wax on the gaskets following cleaning.
The doors will not close completely
Are food packages blocking the door open?
Rearrange containers so that they fit more tightly and take up
less space.
Is the ice bin out of position?
Push the ice bin in all the way.
Are the crisper cover, pans, shelves, bins, or baskets out
of position?
Put the crisper cover and all pans, shelves, bins, and baskets
back into their correct positions. See the "Refrigerator
Features" section for more information.
Are the gaskets sticking?
Clean gaskets and the surface that they touch. Rub a thin
coat of paraffin wax on the gaskets following cleaning.
Does the refrigerator wobble or seem unstable?
Level the refrigerator. See the "Door Closing and Alignment"
section.
Were the doors removed during product installation and
not properly replaced?
Remove and replace the doors according to the "Refrigerator
Doors: Removing, Reversing (optional) and Replacing"
section, or call a qualified service technician.

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use FSP
®
replacement parts. FSP
right and work right, because they are made with the same
precision used to build every new Whirlpool
To locate FSP
®
replacement parts in your area, call our Customer
Interaction Center telephone number or your nearest designated
service center.
®
replacement parts will fit
®
appliance.
In the U.S.A.
Call the Customer Interaction Center toll free: 1-800-253-1301.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer Interaction Center
c/o Correspondence Dept.
MD 8020
553 Benson Road
Benton Harbor, MI 49022-2400
Please include a daytime phone number in your correspondence.
In Canada
Call the Inglis Limited Customer Interaction Center toll free:
1-800-461-5681 8:30 a.m. - 5:30 p.m. (EST)
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Referrals to local dealers.
For service in Canada
Call 1-800-807-6777. Inglis Limited designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to Inglis Limited with
any questions or concerns at:
Customer Interaction Center
Inglis Limited
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
17

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