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Troubleshooting - Whirlpool TOP-MOUNT REFRIGERATOR Use & Care Manual

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TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the
cost of an unnecessary service call.
Your refrigerator will not operate
Is the power supply cord unplugged?
Plug into a grounded 3 prong outlet.
Has a household fuse or circuit breaker tripped?
Replace the fuse or reset the circuit.
Is the Refrigerator Control turned to the OFF position?
See "Setting the Control(s)" section.
Is the refrigerator defrosting?
Recheck to see if the refrigerator is operating in 30 minutes.
Your refrigerator will regularly run an automatic defrost cycle.
The lights do not work
Is the power supply cord unplugged?
Plug into a grounded 3 prong outlet.
Is a light bulb loose in the socket?
Turn the refrigerator control to OFF. Disconnect the
refrigerator from the electrical supply. Gently remove the bulb
and reinsert. Then reconnect the refrigerator to the electrical
supply and reset the refrigerator control.
Has a light bulb burned out?
Replace with an appliance bulb of the same wattage, size,
and shape. See the "Changing the Light Bulb(s)" section.
There is water in the defrost drain pan
Is the refrigerator defrosting?
The water will evaporate. It is normal for water to drip into the
defrost pan.
Is it more humid than normal?
Expect that the water in the defrost pan will take longer to
evaporate. This is normal when it is hot or humid.
The motor seems to run too much
Is the room temperature hotter than normal?
Expect the motor to run longer under warm conditions. At
normal room temperatures, expect your motor to run about
40% to 80% of the time. Under warmer conditions, expect it
to run even more of the time.
Has a large amount of food just been added to the
refrigerator?
Adding a large amount of food warms the refrigerator. It is
normal for the motor to run longer in order to cool the
refrigerator back down. See the "Refrigerator Features"
section.
Are the doors opened often?
Expect the motor to run longer when this occurs. In order to
conserve energy, try to get everything you need out of the
refrigerator at once, keep food organized so it is easy to find,
and close the door as soon as the food is removed.
Is the control set correctly for the surrounding
conditions?
See the "Setting the Control(s)" section.
Are the doors closed completely?
Push the doors firmly shut. If they will not shut all the way, see
"The doors will not close completely" later in this section.
Are the condenser coils dirty?
This prevents air transfer and makes the motor work harder.
Clean the condenser coils. See the "Cleaning Your
Refrigerator" section.
NOTE: Your new refrigerator will run longer than your old one due
to its high efficiency motor.
The refrigerator seems to make too much noise
The sounds may be normal for your refrigerator.
See the "Understanding Sounds You May Hear" section.
The ice maker is not producing ice
Is the freezer temperature cold enough to produce ice?
Wait 24 hours after hook-up for ice production. See the
"Setting the Control(s)" section.
Is the wire shut-off arm in the OFF (arm up) position?
Lower the wire shut-off arm to the ON (arm down) position.
See the "Ice Maker" section.
Is the water line shut-off valve to the refrigerator turned
on?
Turn on the water valve. See the "Connecting the Refrigerator
to a Water Source" section.
Is an ice cube jammed in the ejector arm?
Remove the ice from the ejector arm with a plastic utensil.
See the "Ice Maker" section.
Does the ice maker mold have water in it or has no ice
been produced?
Check to see if your refrigerator has been connected to your
home water supply and the supply shut-off valve is turned on.
See the "Connecting the Refrigerator to a Water Source"
section.
NOTE: If not due to any of the above, there may be a problem
with the water line. Call for service.
The ice maker is producing too little ice
Has the ice maker just been installed?
Wait 72 hours for full ice production to begin. Once your
refrigerator is cooled down, the ice maker should begin
producing 70-120 cubes every 24 hours.
Has a large amount of ice just been removed?
Allow 24 hours for ice maker to produce more ice.
Is the control set correctly?
See the "Setting the Control(s)" section.
Is the water shut-off valve turned completely on?
Turn valve on fully. See the "Connecting the Refrigerator to a
Water Source" section.
Is there a water filter installed on the refrigerator?
This filter may be clogged or installed incorrectly. First, check
the filter installation instructions to ensure that the filter was
installed correctly and is not clogged. If installation or
clogging is not a problem, call a technician or other qualified
person.
15

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