Troubleshooting Guide; Telephone Solutions - GE 28041 User Manual

Troubleshooting Guide

Telephone Solutions

No dial tone
• Check and repeat installation steps:
Ensure the base power cord is connected to a working electrical outlet .
Ensure the telephone line cord is connected to the base and the wall jack.
• Connect another phone to the same jack; if there is still no dial tone, the problem
might be your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Ensure the battery is properly charged (16 hours).
• Ensure the battery pack is installed correctly.
• The handset should beep when you press the TALK/CALL BACK button and the
charge indicator on the base should be lit when the handset rests in the cradle. If
not, the battery may need to be charged.
• Place handset in charge cradle for at least 0 seconds to reset the unit.
Handset does not ring
• Make sure the handset ringer switch is turned ON, this can be done through the
handset setup menu - Ringer Volume.
• The handset may be out of range. Move closer to the base.
• You may have enabled Do Not Disturb (DND). Make sure the DND is off.
• You may have too many extension phones on your line. Try unplugging some
phones.
• Check for dial tone.
You experience static, noise, or fading in and out
• The handset may be out of range of the base. Move closer to the base.
• Make sure base is not plugged into an outlet with another household appliance.
If necessary, relocate the base.
• Charge the battery.
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