Appendix; Troubleshooting Guide - GE 30234 User Manual

Appendix

Troubleshooting guide

Problem
Phone is not working • Unplug all power sources including line cord,
No dial tone
power cords and batteries. Allow the unit to
remain completely unplugged for 1 to 2 minutes.
• Reinstall all power sources, place the handset on
the base, wait for 1 to 2 minutes and then test the
unit again.
• Test the connection by swapping line cords with
another telephone.
• Test the jack by moving the product in question to
another phone jack, or try a working telephone in
the jack where the defective product is located.
• Check installation: make sure the telephone line
cord is connected to the base unit and a modular
phone jack (RJ-11).
• Try disconnecting and reconnecting the handset
cord into the handset and base to ensure proper
connection.
• Check the switch hook. Make sure it fully extends
when the handset is lifted from the base.
• You must have touch-tone service on your line
to use this phone. If you do not know what type
of service you have, check with your telephone
service provider.
• Unplug the phone, wait for 30 seconds, and plug
the phone back in.
• Connect another phone to the same modular jack;
if the second phone does not work, the problem
might be with your wiring or local service.
• Place the handset on the base for at least 20
seconds.
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Cause/solution