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Handset Sound Signals__________________________________
Troubleshooting Guide__________________________________
Telephone Solutions
No dial tone
• Check or repeat installation steps:
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base and the wall jack.
• Connect another phone to the same jack. If it doesn't work, the problem might be your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Make sure the battery pack (in the handset) is properly installed.
• The handset should beep when you press the talk flash button, and the charge indicator on the base should be lit when
the handset rests in the cradle. If not, the battery may need to be charged.
• Place handset in charge cradle for at least 20 seconds to reset the unit.
Handset does not ring
• Make sure the handset ringer software switch is set to on.
• The handset may be out of range of the base. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging some extensions.
• Check for a dial tone.
You experience static, noise, or fading in and out
• The handset may be out of range of the base. Move closer to base.
• Make sure base is not plugged into an electrical outlet with another household appliance. If necessary, relocate the base.
• Charge the battery (for 16 hours).
Unit beeps
• Clean the charging contacts on the cordless handset and base charge cradle with a soft cloth or an eraser.
• See solutions for "No dial tone " on previous page.
• Replace the battery.
Memory dialing doesn't work
• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless handset
• Unplug the power adaptor from the electrical outlet and the back of the base. Remove the handset battery. Wait for 30
seconds and plug the power adaptor back into the base and electrical outlet. Reconnect the battery and charge for 16
hours.
Caller ID Solutions
No Display
• Charge the battery (for 16 hours). Or replace the battery.
• Make sure the unit is connected to a non-switched electrical outlet. Disconnect the power adaptor from the base and
reconnect it.
Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller ID information during the silent period after the
first ring. This message indicates the presence of noise on the line.
No Caller ID
• You must be subscribed to the standard Name/Number Caller ID service from your local telephone company to receive
CID information.
Battery
If you experience any of the following problems, even after recharging the battery, you may need to replace the battery
pack:
• Short talk time
• Poor sound quality
• Limited range
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