Troubleshooting - Silvercrest SGT 10.6 A2 User Manual

Troubleshooting

Problem
Red LED on the pen lights up
The status indicator
the graphics tablet flashes
even if the pen is held a few
millimetres above the active
area or makes contact with
the surface
No LED lights up on the
graphics tablet
No reaction on the screen
although the digital pen is
detected by the graphics
tablet (can be recognised by
the fact that the light on the
graphics tablet status
indicator goes out as soon
as the pen makes contact with
the active area)
Possible cause
The pen battery is running
low
No digital pen is detected:
on
either the pen battery is
empty or the pen nib is
defective.
No USB connection
Graphics tablet driver
installed either incorrectly or
not at all
SilverCrest graphics tablet SGT 10.6 A2
Remedy
Replace the pen battery (see
below).
Replace the pen battery
and/or the pen nib (see
below).
Check the USB connection.
Remove and reinsert the USB
connector. You can also try
using a different USB socket
on your computer.
Install the graphics tablet
driver and Macro Key
Manager
(refer to the section "Prior to
use", step 2).
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