Troubleshooting - Silvercrest SGT 10.6 A1 User Manual And Service Information

SilverCrest graphics tablet SGT 10.6 A1

Troubleshooting

Problem
Red LED on the pen
lights up
The status indicator
on the graphics tablet
flashes even if the pen is
held a few millimetres
above the active area or
makes contact with the
surface
No LED lights up on the
graphics tablet
No reaction on the
screen although the digi-
tal pen is detected by the
graphics tablet (can be
recognised by the fact
that the light on the
graphics tablet status
indicator goes out as
soon as the pen makes
contact with the active
area)
128 - English
Possible cause
The pen battery is run-
ning low
No digital pen is detect-
ed: either the pen battery
is empty or the pen nib is
defective.
No USB connection
Graphics tablet driver
installed either incorrectly
or not at all
Remedy
Replace the pen battery
(see below).
Replace the pen battery
and/or the pen nib (see
below).
Check the USB connec-
tion.
Remove and reinsert the
USB connector. You can
also try using a different
USB socket on your
computer.
Install the graphics tablet
driver (refer to the section
"Getting started", step 2).