Troubleshooting - Silvercrest GTA2000 User Manual And Service Information

Troubleshooting

Problem
Red LED on the pen
lights up
The status indicator
on the pen pad flashes
even if the pen is held a
few millimetres above the
active area or makes
contact with the surface
No LED lights up on the
pen pad
No reaction on the
screen although the digi-
tal pen is detected by the
pen pad (can be recog-
nised by the fact that the
light on the pen pad
status indicator
out as soon as the pen
makes contact with the
active area)
Possible cause
The pen battery is run-
ning low
A digital pen was not
detected: either the pen
battery is empty or the
pen nib is defective
No USB connection
Pen pad driver installed
either incorrectly or not at
all
goes
Remedy
Replace the pen battery
(see below).
Replace the pen battery
and/or the pen nib (see
below).
Check the USB connec-
tion.
Remove and reinsert the
USB connector. You can
also try using a different
USB socket on your
computer.
Install the pen pad driver
(refer to the section "Get-
ting started", step 2).
Silvercrest GTA2000 pen pad
English
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