BIG ASS FANS 4900 Installation Manual page 40

34
Steps to obtain Warranty service (cont.)
Note: Your receipt of the replacement part constitutes your agreement to return the failed part to Big Ass Fans within 15 days of the
receipt of the replacement part delivery. If Big Ass Fans does not receive the original part, you will be invoiced for the retail cost of the
replacement part and shipping, and you will be responsible for payment for the replacement part upon receipt of the invoice. Big Ass
Fans reserves all rights it retains under law to collect the retail cost of the replacement part and shipping if the original is not returned
5.
6. If we ask you to ship the fan back to Big Ass Fans for repairs or replacement, we will prepay the shipping and insurance for factory
way that there is no damage to the fan in transit. You will be sent any return shipment documentation necessary to help you return
the fan to Big Ass Fans. If we determine that no warrantable failure occurred or defect exists, we may invoice you for these shipping
costs.
as well as shipment dates, if appropriate, until your fan is back in service.
Conditions
1. Big Ass
as to whether:
a. The problem in question is the result of a defect in design, workmanship, or materials, and not a result of error, misuse, or abuse
b.
Certain electrical, motor, or other operating noise may be impossible to eliminate due to the fan design and/or site conditions.
subject to Big Ass
c.
is determined to be the basis for the failure.
d.
e. The remedy of repair, replacement, or refund is appropriate.
2. If Big Ass
will be limited to the price paid by the customer for the product alone, and under no circumstances will it include the cost of labor,
shipping, handling, packaging, or any other incidental or consequential costs incurred or anticipated by the customer.
refurbished. Big Ass Fan Company warrants that the parts replaced or repaired, whether or not they have been refurbished or are
date of shipment to the customer, or for the remainder of the original warranty period, whichever is longer.
4. A service fee, parts replacement fee, and shipping charges may be imposed if any fan is returned for warranty service that is missing
return the fan to its original factory condition.
Return policy
What is not covered (exclusions)?
1. Units purchased and used outside the USA and its territories, Canada, or Australia.
2. Units purchased from any entity other than Big Ass Fan Company, Big Ass
Company Authorized Dealer.
Units or components where the serial number or part number sticker has been removed or defaced.
BIG ASS FAN 4900
Ass Fan Company reserves the right to use replacement parts that are
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Ass Fan