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Problem
I cannot hear a dial tone.
I cannot make calls.
The unit does not ring.
The other party complains
they only hear a fax tone and
cannot talk.
The {REDIAL} or {PAUSE}
button does not function
properly.
I cannot receive a fax
document on the computer.
10.3.6 Using an answering machine
Problem
I cannot receive documents
automatically.
I cannot receive voice
messages.
I pressed the remote access
code to access the answering
machine remotely, but the line
was disconnected.
Callers complain that they
cannot send a document.
Cause & Solution
L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 15).
L If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L The power cord or telephone line cord is not connected. Check the
connections (page 15).
L If you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.
L The dialling mode setting may be wrong. Change the setting (feature #120
on page 16).
L The ringer volume is turned OFF. Adjust it (page 19).
L FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L If this button is pressed during dialling, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialled will be
redialled.
L Make sure the following features are set beforehand.
– PC fax reception (feature #442 on page 53)
– Computer setting for the PC fax reception (feature #443 on page 21)
Cause & Solution
L Your greeting message on the answering machine is too long. Shorten the
message. Record a message up to 10 seconds long.
L The answering machine rings too many times. Set to 1 or 2 rings.
L Check if the answering machine is turned ON and connected to the unit
properly (page 42).
L Set the number of rings on the answering machine to 1 or 2.
L The code may include "#" which is used for certain features provided by
telephone companies. Change the code on the answering machine to
another number which does not include "#".
L There is no room left in memory of your answering machine to record voice
messages. See the operating instructions of the answering machine and
erase unnecessary messages.
L You set the answering machine to only give a greeting message.
10. Help
69
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