If You Need Assistance - Lexus 2014 GS 450h Warranty And Services Manual

Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction
is our first priority. Should you have
a problem or concern, please
take the following steps to ensure
the quickest possible response:
step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager. If
necessary, ask the dealership owner
or general manager for assistance.
In most cases, a satisfactory solution
can be reached at this step.

iF you neeD ASSiStAnCe

step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25­LEXUS
(800/255­3987). In Canada, call
(800) 26­LEXUS (800/265­3987).
In Mexico, call 95­1­310­328­2075.
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509­2991
Whether calling or writing, please
provide the following information:
•
17­digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork and
on the certification label located
inside the driver's door jamb
•
Current vehicle mileage
• Name of your selling and
servicing Lexus dealerships
• Your day and evening
telephone numbers
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Introduction