If You Need Assistance - Lexus 2014 LS 600h L Warranty And Services Manual

Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction
is our first priority. Should you have
a problem or concern, please
take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager. If
necessary, ask the dealership owner
or general manager for assistance.
In most cases, a satisfactory solution
can be reached at this step.
Step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
•
17-digit Vehicle Identification
Number (VIN) found on the

If YOu NeeD ASSIStANCe

vehicle registration paperwork and
on the certification label located
inside the driver's door jamb
•
Current vehicle mileage
•
Name of your selling and
servicing Lexus dealerships
•
Your day and evening
telephone numbers
Step 3
If your concern has still not been
resolved to your satisfaction, Lexus
offers additional assistance through:
National Center for Dispute
Settlement (NCDS)
P.O. Box 457
Mt. Clemens, MI 48046
(866) 272-4872
Important: You must use NCDS prior
to exercising rights or seeking remedies
available to you through a court action
pursuant to the Magnuson-Moss
Warranty Act. In addition, you must use
NCDS if you are required to do so prior
to exercising certain rights or seeking
certain remedies available under the
Lemon Laws of your state. See the
Lemon Law Guide for specific require-
ments applicable in your state.
However, if your state law permits and
if you choose to exercise rights and
seek remedies that are not created
by the Act, you need not use NCDS.
9
Introduction