Introduction; If You Need Assistance - Lexus 2013 GS 350 Owner's Manual

Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manag-
er or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step.

IF YOU NEED ASSISTANCE

Step 2
If the dealership does not address
your concern to your satisfaction, call
the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
17-digit Vehicle Identification
•
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver' s
door jamb
Current vehicle mileage
•
Name of your selling and servic-
•
ing Lexus dealerships
Your day and evening telephone
•
numbers

Introduction

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