Troubleshooting - Nuova Simonelli Musica User Handbook Manual

11.

TROUBLESHOOTING

If your expresso coffee maker is not functioning properly, see if you can find the problem in the troubleshooting list below.
Also reread the corresponding sections in the user's manual.
Problem
The machine does not prepare the expresso coffee.
The coffee comes out of the sides of the filter holder.
There is too little or no "cream".
The "cream" is too dark and/or the coffee has a burnt flavor.
The coffee is not hot enough.
The pump does not suck water from the tank.
28
remedy
Check whether the reservoir empty light is on:
no water in the reservoir, or reservoir not inserted correctly.
The coffee has been ground too fine or has been pressed too hard.
The spout is plugged.
Scale must be removed from the machine.
The filter holder was not inserted correctly.
The filter holder was not tightened enough.
Clean coffee grinds away from the gasket (see the section on cleaning).
Check the amount of coffee: the measure must be filled level.
The machine is not hot: is the heating element off?
The coffee has not been ground fine enough.
The coffee in the filter has not been pressed correctly.
The coffee is not fresh.
The water is not fresh.
The coffee has been ground too fine.
The coffee has been pressed too hard.
Too much coffee has been measured.
The hot water passes through the filter too quickly. It takes 25-40 seconds to make
2 cups.
The coffee in the filter has not been pressed correctly.
The coffee has not been ground fine enough.
The filter holder is cold. The filter holder should always left inserted in the machine
while the unit is heating up and during use so it remains hot.
The cups are cold. The cups must be placed on the heated shelf or preheated with
hot water prior to use.
The boiler safety thermostat has cut in: contact the nearest service center.
Open the steam nozzle (2) and press the coffee key (18) repeatedly.