Troubleshooting - Reloop MIXAGE Interface Edition Instruction Manual

7.3 TROUBLESHOOTING

If any problem should arise while using Reloop Mixage the following chart is the first drop-in center:
Symptoms
The device does not recei-
ve any power when turning
it on via the ON/OFF But-
ton -B41-.
The controller's LEDs are
only weakly lit and the
device does not react.
Not all outputs of the
integrated audio interface
can be selected in the DJ
software.
The audio interface's
sound is distorted.
The DJ software does
not show any reaction to
the usage of any of the
contoller's control ele-
ments.
A problem occurs that is
not listed in this chart.
Possible Causes Corrective Measures
USB cord or mains ad- Check whether the USB cord is connec-
apter are not correctly ted correctly to a free USB port of your
connected. computer and Mixage's USB port -B42-.
Please also check whether the mains ad-
apter is connected correctly to the mains
connection -B40-.
The power supply is not Connect your computer to a secured pow-
sufficient. er line. Also it is necessary to connect the
included mains adapter to the correspon-
ding jack -B40-.
The ASIO driver is not Please install the ASIO driver again. Also
installed correctly. please read the paragraph „ASIO Driver
Installation" in the chapter „Computer
Configuration".
The ASIO driver is not Please make sure that the ASIO driver is
used. installed and is also being used. Please
refer to the paragraph „ASIO Driver
The performance set- Installation" in the chapter „Computer
tings of your computer Configuration".
do not correspond to It is also possible that in the ASIO
the computer's capa- driver's settings the available computer
city. capacity has to be re-configured. Open
the settings in Traktor, select the ca-
tegory „Audio Setup" and click on the
„Settings" button next to the sound card
selection window. Then select „System
Performance" ? „Normal". If the prob-
lems persists you can also select „Re-
laxed" in the same menu.
Traktor LE is not confi- If you use the included Traktor LE versi-
gured correctly. on, start the Setup Wizard again. Refer to
the paragraph „Traktor LE Setup" in the
Traktor Pro is not ins- chapter „Computer Configuration".
talled correctly. When using Traktor Pro the mapping has
to be loaded again. To do so follow the
MIDI channel is not instructions in the paragraph „Trakto Pro
selected correctly. Configuration" in the chapter „Computer
Configuration".
Check the MIDI Channel Switch -B43- and
put it in the right position (ch. 1 or ch.
2). Please refer to the paragraph „MIDI
Channel Assignment", chapter „Device
Settings & Tests".
Various causes. Visit www.reloopdj.com/forum, in order
to get support regarding your Reloop
products.
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