Troubleshooting And Service Information - BenQ C1250 User Manual

Troubleshooting and service information

If your camera cannot operate normally, see the frequently encountered problems and
solutions listed below. If the problem persists, contact your nearest service center or
technical support.
Problem
The camera
cannot power up.
The battery power
is draining quickly.
The batteries or
camera is warm.
The flash does not
fire or recharge.
Even though the
flash fired, the
image is dark.
The image is too
bright or too dark.
I cannot format a
memory card.
I cannot download
images from the
camera to my
computer.
Cause
There are no batteries or the
batteries are not inserted correctly.
The batteries have no power.
The external temperature is
extremely low.
Many shots are being captured in
dark places, requiring a flash.
The camera or flash was used
continuously over a long period of
time.
The camera flash is turned off.
The light source is sufficient.
The distance to the subject is
greater than the flash's effective
range.
The exposure is excessive or
inadequate.
The memory card is write-
protected.
End of the memory card life.
The free space on the hard disk of
your computer is insufficient.
There is no power being supplied
to the camera.
Troubleshooting and service information 31
Solution
Insert the batteries correctly.
Replace the batteries.
Set the flash to Auto Flash.
Get closer to the subject and shoot.
Reset exposure compensation.
Remove the write protection.
Insert a new memory card.
Ensure that the hard disk has
enough space for running Windows
and that the drive for loading image
files has free space equal to or
greater than the memory card in
the camera.
Replace the batteries.
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