Plantronics CS50-R User Manual page 12

TROUBLESHOOTING
Problem
Callers cannot
hear me.
I cannot hear
caller/dial tone.
Headset is uncomfortable
when worn in over-the-ear
mode.
Sound in handset is
distorted/I hear echo in
handset.
People I talk to can
hear a buzz in the
background.
Battery talk time
performance is
significantly degraded
even after a full recharge.
The call is dropped.
I hear static that
does not allow me to
communicate.
I hear beeps in
the headset.
12
Solution
• Headset is muted. Press the mute button on headset to unmute
the microphone. See page 9.
• Check that all cords are connected correctly.
• Check that the base has power (green indicator light) and the
headset battery is fully charged.
• Ensure you are in headset mode. Press the call control button to
select correct mode. The status indicator light on the base is
green.
Try changing earloop sizes. Experiment to find the best fit.
• Point microphone towards your chin.
• Listening volume too high on phone. If your phone has a handset
volume control, lower this until the distortion disappears.
• If the distortion is still present, lower the listening volume adjust
button on the headset.
• Base is too close to computer or phone. See page 7 for
proper positioning.
• System needs to be reset. Perform system reset as described
on page 13.
• Move the CS50-R base further away from your phone.
• AC charger is plugged into a power strip. Plug the AC charger
into the wall directly.
• Picking up another radio frequency. Call the Plantronics
Technical Assistance Center for an RF filter and one will be sent
to you at no charge.
Battery is going bad. Replace the battery with a new battery
pack. See page 14.
Headset lost subscription. Try to reset the system. See page
13. If this does not work, try the resubscription procedure on
page 13.
• Link to headset is lost. Try to reestablish a link by pressing the
call control button.
• Unplug the AC charger from the base for 5 seconds, then plug
back in.
• Reset the whole system as described on page 13.
• One beep every 10 seconds is caused by a low battery warning.
Recharge battery by returning it to the base charge cradle for
one to three hours until charge light stays lit or quits blinking.
• Two beeps is an out of range warning. Move closer to the base.
• Two beeps every 15 seconds indicates your mute is on. Press
the mute button once to turn mute off.
• When an optional lifter is connected, three repetitive beeps
indicate a call is coming into the headset. Press the call control
button on the headset to answer the call.