BENQ-SIEMENS EF81 Service Manual
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BENQ-SIEMENS EF81 Service Manual

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Release 1.0
Service Manual
EF81
Level 1-3
Release
Date
Department
Notes to change
R 1.0
27.02.2006
BenQ Mobile CC S CES
New document
02/2006
Technical Documentation
TD_Repair_L2.5L_EF81_R1.0.pdf
Page 1 of 67
Company Confidential
2006©BenQ

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Summary of Contents for BENQ-SIEMENS EF81

  • Page 1 Release 1.0 Service Manual EF81 Level 1-3 Release Date Department Notes to change R 1.0 27.02.2006 BenQ Mobile CC S CES New document 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 1 of 67 Company Confidential 2006©BenQ...

  • Page 2: Table Of Contents

    Release 1.0 Table of Content Key Feature ..........................3 Unit Description of EF81......................5 Exploded View of EF81 ......................6 Disassembly of EF81 ........................7 Assembly of EF81 ........................21 BenQ Service Equipment User Manual .................36 GRT Software: Functionality Configuration................37 GRT Software: Regular Usage ....................39 JPICS (Java based Product Information Controlling System) ..........44...

  • Page 3: Key Feature

    ON-OFF key combined with the END key, the symbol inside O) is used as a symbol for ON-OFF • SEND key with green colour and END key with red Colour 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 3 of 67 Company Confidential 2006©BenQ...
  • Page 4 TransFlash support: Up to 1GB • Headset Bluetooth Comfort, Car Kit Bluetooth, Leather Accessories Case • Main applications and call handling enabled in closed Extras mode; Star Wars Package 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 4 of 67 Company Confidential 2006©BenQ...

  • Page 5: Unit Description Of Ef81

    2 Unit Description of EF81 The EF81 is a clam shell phone with two displays for closed and open mode usability. The camera is mounted inside the hinge and facing towards the user when the phone is opened (e.g. for video conferencing, self portraits or self videos).

  • Page 6: Exploded View Of Ef81

    Release 1.0 3 Exploded View of EF81 Display Window Lower Lift Case Shell Camera Display Module Upper Lift Case Shell Screw Keypad Main Keypad Metal Dome with Flex Cable Upper Base Case Shell Assembled Card Reader Main PCB Rear Cover...

  • Page 7: Disassembly Of Ef81

    Release 1.0 Disassembly of EF81 All repairs as well as disassembling and assembling have to be carried out in an ESD protected environment and with ESD protected equipment/tools. For all activities the international ESD regulations have to be considered. For more details please check information in c – market https://market.benqmobile.com/SO/welcome.lookup.asp...
  • Page 8 Release 1.0 Step 3 Remove screws with the Torque – Screwdriver T5+. Step 4 Remove Rear Cover. Step 5 Remove Battery. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 8 of 67 Company Confidential 2006©BenQ...
  • Page 9 Step 6 Step 7 Use Tweezers to disconnect the Flex Cable from the RF Control Board socket. Step 8 Use Alternative opening Tool to remove the RF Control Board. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 9 of 67 Company Confidential 2006©BenQ...
  • Page 10 Release 1.0 Step 9 Step 10 Remove Vibramotor by using Tweezers. Step 11 Remove Microphone by using Tweezers. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 10 of 67 Company Confidential 2006©BenQ...
  • Page 11 Remove Flex Cable with Adhesive Strip by using Tweezers carefully. Step 13 Remove the Flex Cable by using Tweezers carefully. Step Remove Keypad with Alternative Opening Tool. Handle with care! 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 11 of 67 Company Confidential 2006©BenQ...
  • Page 12 Release 1.0 Step 15 Step 16 Remove the Keypad MMI by loosening it from the Upper Base Case Shell. Be very careful with the glued Flex Cable. Step 17 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 12 of 67 Company Confidential 2006©BenQ...
  • Page 13 Step 18 The Card Holder lies in the Upper Base Case Shell. Pull it out of the frame. Step 19 Step 20 Remove the Bluetooth – Antenna by using Tweezers. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 13 of 67 Company Confidential 2006©BenQ...
  • Page 14 Remove screws with the Torque – Screwdriver T5+. Step 22 Use Tweezers to push the Hinge Caps outside the hinge. Step 23 Remove the Display Window by using the Alternative Opening Tool very carefully. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 14 of 67 Company Confidential 2006©BenQ...
  • Page 15 To avoid scratches it is mandatory to place a protection foil onto the Display!!! Remove the screws with the Torque Screwdriver T5+. Step 26 Remove the display with the Opening Tool. Be very careful! 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 15 of 67 Company Confidential 2006©BenQ...
  • Page 16 Step 27 Step 28 Use Tweezers to remove the Flip Upper Case Shell Keypad. Step 28 Use Tweezers to disconnect the Flex Cable from the Upper Case Metal Dome Socket. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 16 of 67 Company Confidential 2006©BenQ...
  • Page 17 Use Tweezers to disconnect the Flex Cable from the display socket. Step 30 Take the camera with camera gasket out of the given frame. Step 31 Remove the Isolative Spacer by using Tweezers. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 17 of 67 Company Confidential 2006©BenQ...
  • Page 18 - spring is located. Step 32 Take a screwdriver and insert it into the hinge until you reach the hinge – spring. Push the screwdriver downwards to release the hinge – spring. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 18 of 67 Company Confidential 2006©BenQ...
  • Page 19 Cable through the cut out. Take care that the Flex Cable doesn’t rip! Step 35 To remove the Flex Cable Fixture you have to remove partly the IMEI – Label. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 19 of 67 Company Confidential 2006©BenQ...
  • Page 20 Step 37 Take the Flex Cable out of the Hinge. Step 38 To remove the Main Keypad Metal Dome with Flex Cable passes the Flex Cable through the given frame. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 20 of 67 Company Confidential 2006©BenQ...

  • Page 21: Assembly Of Ef81

    Hinge Fixture Camera Camera Battery Gasket Main Keypad Assembly of EF81 Step 1 Pass the Flex Cable of the Main Keypad Metal Dome through the cut out of the Upper Base Case Shell. Step 2 Assemble the Flex Cable Fixture.
  • Page 22 Refasten the IMEI – Label carefully. Step 4 Pass the Flex Cable through the frame of the Upper Lift Case Shell. Step 5 Put the Hinge – Spring into the Hinge. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 22 of 67 Company Confidential 2006©BenQ...
  • Page 23 Step 7 Assemble the Hinge Cap into the Hinge. Make sure, that the Cap has the correct position. Step 8 Fix the Display in the Upper Lift Case Shell. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 23 of 67 Company Confidential 2006©BenQ...
  • Page 24 Release 1.0 Step 9 Step 10 Step 11 Assemble the Camera into the Camera Gasket. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 24 of 67 Company Confidential 2006©BenQ...
  • Page 25 Release 1.0 Step 12 Put the assembled Camera into the Camera Frame. Step 13 Assemble the Isolative Spacer. Step 14 Assemble the Upper Case Metal Dome by using Tweezers. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 25 of 67 Company Confidential 2006©BenQ...
  • Page 26 Display Connector. Step 16 Connect the end of the Flex Cable with the Upper Case Metal Dome Connector. Step 17 Assemble the Flip Upper Case Shell Keypad by using Tweezers. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 26 of 67 Company Confidential 2006©BenQ...
  • Page 27 Release 1.0 Step 18 Remove the Protection Foil. Step 19 Assemble the Upper Lift Case Shell into the Lower Lift Case Shell. Step 20 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 27 of 67 Company Confidential 2006©BenQ...
  • Page 28 Release 1.0 Step 21 Place the screws with the Torque – Screwdriver T5+. Step 22 Remove the Protection Foil. Step 23 Assemble the Display Window. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 28 of 67 Company Confidential 2006©BenQ...
  • Page 29 Assemble the Card Reader PCB into the Upper Base Case Shell. Step 26 Assemble the Main Keypad Metal Dome with Flex Cable into the Upper Base Case Shell. Take care of the Flex Cable! 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 29 of 67 Company Confidential 2006©BenQ...
  • Page 30 Release 1.0 Step 27 Connect the Flex Cable with the Card Reader socket. Step 28 Tape the Adhesive Strip onto the connected Card Reader socket. Step 29 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 30 of 67 Company Confidential 2006©BenQ...
  • Page 31 Release 1.0 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 31 of 67 Company Confidential 2006©BenQ...
  • Page 32 Release 1.0 Step 30 Assemble the Bluetooth Antenna by using Tweezers. Step 31 Assemble Vibramotor. Step 32 Assemble Microphone. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 32 of 67 Company Confidential 2006©BenQ...
  • Page 33 Upper Base Case Shell. Step 34 Assemble the Main PCB into the Upper Base Case Shell. Step 35 Connect the Flex Cable with the Main PCB. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 33 of 67 Company Confidential 2006©BenQ...
  • Page 34 Release 1.0 Step 36 Assemble Battery. Step 37 Assemble Rear Cover. Step 38 Place screws with Torque – Screwdriver T5+. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 34 of 67 Company Confidential 2006©BenQ...
  • Page 35 Release 1.0 Step 39 Assemble Battery Cover. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 35 of 67 Company Confidential 2006©BenQ...

  • Page 36: Benq Service Equipment User Manual

    Release 1.0 BenQ Service Equipment User Manual Introduction Every LSO repairing BenQ handset must ensure that the quality standards are observed. BenQ has developed an automatic testing system that will perform all necessary measurements. This testing system is known as: BenQ Mobile Service Equipment •...

  • Page 37: Grt Software: Functionality Configuration

    Enter the value for “JPICS Server Timeout”. Be careful, this value defines how long GRT tries to reach the server until you get an error message. Do not select a very long time 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 37 of 67 Company Confidential 2006©BenQ...
  • Page 38 GRT Software has now finished all required settings and configuration tasks. All files have been down- and uploaded. In dependency of the selected number of mobile phones and variants the volume of transferred date could be (~100MB) 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 38 of 67 Company Confidential 2006©BenQ...

  • Page 39: Grt Software: Regular Usage

    Siemens is the so called Master-Table . Like in “Personal Repair” customer data can be erased on request. (xfs and mapping have to be activated) Of course JPICS hardware and authorisation have to be available. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 39 of 67 Company Confidential 2006©BenQ...
  • Page 40 Is the correct COM-Port selected o If a variant is missing, move back to Settings select the missing variant and conncet the GRM Server. Then continue with SW-Update. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 40 of 67 Company Confidential 2006©BenQ...
  • Page 41 If the user wants to download an other variant then the automatically identified one, he has simply to select an other variant from the list. Afterwards he has to start the SW-Update 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 41 of 67 Company Confidential 2006©BenQ...
  • Page 42 If the user wants to download an other variant then the automatically identified one, he has simply to select an other variant from the list. Afterwards he has to start the SW-Update 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 42 of 67 Company Confidential 2006©BenQ...
  • Page 43 If the user wants to download an other variant then the automatically identified one, he has simply to select an other variant from the list. Afterwards he has to start the SW-Update 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 43 of 67 Company Confidential 2006©BenQ...

  • Page 44: Jpics (Java Based Product Information Controlling System)

    (Java based Product Information Controlling System) Overview The following functions are available for the LSO: • General mobile information • Generate PINCODE • Generate SIMLOCK – UNLOCK – Code • Print IMEI labels 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 44 of 67 Company Confidential 2006©BenQ...
  • Page 45 – server can only be provided by the JPICS – TRUST – Center of the responsible department in Kamp – Lintfort. In case of any questions or requests concerning smart cards or administration of the databases please ask your responsible BenQ Customer Care Manager. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf...
  • Page 46 3. A supported Smart Card Reader (Omnikey Cardman) in order to access your Smart Card. Remark: We recommend using Cardman 2020 USB or Cardman 3121 USB. Serial card readers are not supported!!! 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 46 of 67 Company Confidential 2006©BenQ...
  • Page 47 • Simlock – Unlock – Codes Masterphone codes The Masterphone code is used to unlock blocked mobiles. Masterphone codes can only be supplied for mobiles which have been delivered in a regular manner. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 47 of 67 Company Confidential 2006©BenQ...
  • Page 48 • The user must be given the authorization to obtain Simlock – Unlock – Codes for the variant of the operator to which the mobile was delivered last time. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 48 of 67 Company Confidential 2006©BenQ...
  • Page 49 This printer has to be connected to local LPT1 printer port (also see Installation of IMPRINT) and MUST feature a printing resolution of 300dpi. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 49 of 67 Company Confidential 2006©BenQ...

  • Page 50: International Mobile Equipment Identity, Imei

    Re – use of IMEI label is possible by using a hair – dryer to remove the IMEI label. On this IMEI label, BenQ has also includes the data code for production or service, which conforms to the industrial standard DIN EN 60062. The data code comprises of 2 characters: first character denotes the year and the second character denotes the month.

  • Page 51: General Testing Information

    Ensure that every data, which is required for the IRIS-Reporting is available in your database. Ensure that there is a description available for the employees how to enter the data. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 51 of 67 Company Confidential 2006©BenQ...

  • Page 52: Technical Documentation

    If components and especially soldered components have to be replaced all rules mentioned in dedicated manuals or additional information e.g. service information have to be considered 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 52 of 67 Company Confidential 2006©BenQ...

  • Page 53: Td_Repair_L2.5L_Ef81_R1.0.Pdf

    • highest PCL0 • Phase Error RMS • BS Power = -75 dBm • Phase Error Peak • middle BCCH • Average Power • Power Time Template Call release from BS 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 53 of 67 Company Confidential 2006©BenQ...

  • Page 54: Technical Documentation

    Basis is the international standard of DIN ISO 2859. Use Normal Sample Plan Level II and the Quality Border 0,4 for LSO. Remark: All sample checks must be documented. 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 54 of 67 Company Confidential 2006©BenQ...

  • Page 55: Td_Repair_L2.5L_Ef81_R1.0.Pdf

    • Phase Error RMS • Frequence Error Average Call relaese from NodeB Test RX BER • UARFCN 10750 • Bit Error Rate • WCDMA Spec • ULTA -30 • Block Error Rate 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 55 of 67 Company Confidential 2006©BenQ...

  • Page 56: Technical Documentation

    PUK 1 12345678 Pin 2 number: 0000 PUK 2 23456789 2) Test SIM Card from the company “T-D1” Pin 1 number: 1234 76543210 Pin 2 number: 5678 PUK 2 98765432 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 56 of 67 Company Confidential 2006©BenQ...

  • Page 57: Technical Documentation

    Revision Letter (A, B,…) Sony Date code example P N A SO Year (O:2002, P:2003...) Supplier Code Month (1:Jan, 2:Feb,…9:Sep, O:Oct, N:Nov, D:Dec) (Maker’s marking) Revision Letter (A, B,…) 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 57 of 67 Company Confidential 2006©BenQ...

  • Page 58: Introduction Of Service Repair Documentation Level 3 (Basic) - Ef81

    Level 3 (basic) – EF81 12.1 Purpose This part of Service Repair Documentation is intended to carry out repairs on BenQ Mobile repair level 3basic (only for workshops without level 3 equipment (special agreement required). The described failures shall be repaired in BenQ authorized local workshops only.

  • Page 59: Company Confidential

    Release 1.0 12.4 List of available Level 3 (basic) parts Product Order Number Description CM EF81 X100 L50634-Z93-C364 IO-JACK NANO 12-POL EF81 X1101 L50634-Z97-C482 CONNECTOR BATTERY 3-POL X85-2 EF81 X1400 L50634-Z97-C447 CONNECTOR CARDREADER TRANSFLASH EF81 X1500 L50634-Z97-C475 CONNECTOR SIM CARD READER KE...

  • Page 60: Company Confidential

    12.6 EF81 Board Layout Main PCB Upper board side Lower board side Battery Connector Connector Nano I/O - Connector 12.7 EF81 Board Layout Card Reader PCB Board to Board Connector SIM – Card Reader EMI Filter Memory – Card Reader...

  • Page 61: Company Confidential

    IRIS Diagnose Code: 43100 Interfaces / SIM Cardreader / "Please Insert SIM Card" 43200 Interfaces / SIM Cardreader / "Cardreader Error" 43300 Interfaces / SIM Cardreader / Mechanical Damage 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 61 of 67 Company Confidential 2006©BenQ...

  • Page 62: Company Confidential

    Resolder new component afterwards. E-commerce order number: L50634-Z93-C364 E-commerce order name: IO-JACK NANO 12-POL Soldering temperature: ~ 360°C TIP Temp. IRIS Diagnose Code: 47300 Interface/Data Interface/Mechanical Damage 4B100 Interface/Headset Connector/Mechanical Damage 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 62 of 67 Company Confidential 2006©BenQ...

  • Page 63: Company Confidential

    E-commerce order number: L50634-Z97-C482 E-Commerce name: CONNECTOR BATTERY 3-POL X85-2 Soldering temperature: 240 - 255°C IRIS Diagnose Code: 11000 Battery / No Charging 92000 Functionality / Switch On Problems 02/2006 Technical Documentation TD_Repair_L2.5L_EF81_R1.0.pdf Page 63 of 67 Company Confidential 2006©BenQ...

  • Page 64: Company Confidential

    IRIS Diagnose Code: 21000 Display / Performance 31100 Keys / All / No Function 31200 Keys / All / Reduced Functionality 36000 Keys / Illumination 36100 Keys / Illumination / No Function 11/2005 Technical Documentation TD_Repair_L1-L3_EF81_R1.0.pdf Page 64 of 67 Company Confidential 2005©BenQ...

  • Page 65: Company Confidential

    E-commerce order number: L50634-Z97-C447 E-Commerce name: CONNECTOR CARDREADER TRANSFLASH IRIS Diagnose Code: 4E000 Interfaces / Memory Card Reader 4E100 Interfaces / Memory Card Reader / Card Does Not Snap In 11/2005 Technical Documentation TD_Repair_L1-L3_EF81_R1.0.pdf Page 65 of 67 Company Confidential 2005©BenQ...

  • Page 66: Company Confidential

    CONNECTOR BOARD TO BOARD FEMALE 80 POL IRIS Diagnose Code: 47100 Interfaces / Data Interface / No Function 47300 Interfaces / Data Interface / Mechanical Damage BA200 Accessories / Camera / No Functio 11/2005 Technical Documentation TD_Repair_L1-L3_EF81_R1.0.pdf Page 66 of 67 Company Confidential 2005©BenQ...
  • Page 67 The value must be ~1kΩ. E-commerce order number: L50620-U6029-D670 E-Commerce name: FILTER EMI (Fi-Type6) PB Free IRIS Diagnose Code: 47100 Interfaces / Data Interface / No Function 11/2005 Technical Documentation TD_Repair_L1-L3_EF81_R1.0.pdf Page 67 of 67 Company Confidential 2005©BenQ...

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