Maxis Modem Manual
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Maxis Modem Manual

Maxis fibre internet
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Summary of Contents for Maxis Modem

  • Page 3 Welcome...
  • Page 4 Congratulations, you are now on your way to a world of faster internet! With your newly-installed Maxis Fibre Internet, you will enjoy faster downloads, enhanced online shopping, smoother video streams, seamless gaming and more. Do all these on your favourite smart devices, anywhere in your home.

  • Page 5: Table Of Contents

    ID and password speedtest 10 - 12 how to get an accurate result using speedtest description of LED lights on equipment 13 - 16 Optical Network Terminal (ONT) / Broadband Termination Unit (BTU) Residential WiFi Modem troubleshooting guide 17 - 30...

  • Page 6: Instructions For Use

    In case of any abnormalities such as smoke, abnormal sound or odour, immediately stop the device, switch off the power and remove all cables, including the power cable and network cable from the device. Contact the Maxis customer service centre in case of a device failure. •...

  • Page 7: For Your Reference

    for your reference Wi-Fi user ID Wi-Fi password MyAccount ID MyAccount password Voice no. (if applicable) Voice password (if applicable) Remarks...

  • Page 8: Myaccount Portal

    Click on “First time user” Key in the following details: User type FTTH Phone Number Your Maxis Fibre Voice number (provided by a Maxis representative once you have confirmed your installation date) ID type Select “New IC/Old IC” (which was used when registering with Maxis) for verfication purposes.
  • Page 9 and password recovery security question.
  • Page 10 The speed measured here is the speed between your device (PC, notebook or handphone) and Maxis’ network. These speeds may exceed the capabilities of many content servers and individual PCs. The actual Internet connection speeds may vary due to a number of factors including customer hardware, equipment and software, server limitations, type of content being accessed and the number of users online.

  • Page 11: Speedtest

    Close any applications that may be connected to the internet. Plug LAN Cable (RJ45) to the LAN Port on your computer and any port on your Residential WiFi Modem. Disable your WiFi connection on your computer.
  • Page 12 Browsing History box should open. Click the box next to the Temporary Internet files Delete button. This will delete all the files that are currently stored in your cache. Click OK, and then click again. Go to speedtest.maxis.com.my and click on “Begin Test” button to perform speed test.

  • Page 13: Description Of Led Lights On Equipment

    description of LED lights on equipment Optical Network Terminal (ONT) / Broadband Termination Unit (BTU) As there are different models being used, your actual unit may differ from visual below TEL2 TEL1 LAN4 LAN3 LAN2 LAN 1 Power Figure 1: Top view of the ONT / BTU...
  • Page 14 (PON - Passive Optical Network, LOS - Loss of Signal) Residential WiFi modem As there are different models being used, your actual unit may differ from visual below. Model TG784nv3 Service Broadband Internet Wireless Ethernet Voice 1 Voice 2 Figure 2: Top view of the Residential WiFi modem...
  • Page 15 Table 3: LED status indication...
  • Page 16 (WPS - WiFi Protected Setup, DSL - Digital Subscriber Line)
  • Page 17 Disclaimer This guide is based on Windows XP. Your user interface may differ depending on the operating system. I cannot connect to the Internet A. I received the error message ‘Server not found’ or ‘DNS error‘ Open your web browser and enter 192.168.1.254 in the browser address bar. On the configuration page, make sure that the eInternet status is “Connected”.
  • Page 18 Go to the Microsoft Windows Control Panel. Please ensure that you are on “Classic View” and not Category View. If not, you can click on the left hand menu choise “Switch to Class View”. Next, double click on “Network Connections”. Right click on “Wireless Network Connection”...
  • Page 19 On the “Wireless Network Connection Properties” page, under the “General” tab, scroll down and click on Internet Protocol (TCP/IP). On the “Internet Protocol (TCP/ IP) Properties” page, under the “General” tab, make sure that the “IP address” “DNS address” field is empty. If not, refer to step 6 else try the internet connection again.
  • Page 20 B. I got an error message ‘Authentication failed’ Open your web browser and enter 192.168.1.254 in the browser address bar. Scroll down the configuration page and click on “eInternet” under the “Broadband Connection” tab. Click on “Configure” at the top right hand corner of the page.
  • Page 21 Insert your username and password, which will appear by default as shown below and then click “Connect”. Your username will be based on the modem ID and default domain provided by your installer. Additionally, you can also contact us to confirm your username.
  • Page 22 C. I am able to connect but unable to browse Use Ethernet Cable (RJ45) to connect your computer to the Residential WiFi modem. Open your web browser and enter 192.168.1.254 in the browser address bar. Scroll down the configuration page and click on “eInternet”...
  • Page 23 Check the username and password, which will appear by default as shown below and then click “Connect”. Your username will be based on the modem ID and default domain provided by your installer. Additionally, you can also contact us to confirm your username.
  • Page 24 A. What is my WiFi name (SSID)? Make sure the WiFi on your computer is switched ON or enabled. Use Ethernet Cable (RJ45) to connect your computer to the Residential WiFi modem. Open your web brower and enter 192.168.1.254 in the browser address bar.
  • Page 25 Your WiFi name is listed under “Network Name (SSID)”. If you want to view more information on your WiFi network, click on “Details” at the top right hand corner of the page. B. My WiFi network often disconnects or slows down. What can I do? Open your web browser and enter 192.168.1.254 in the browser address bar.
  • Page 26 “Manual”. Change the WiFi channel to any other available channel as shown in the below listed selections and click “Apply”. You can check your internet connection speed by visiting speedtest.maxis.com.my (Refer to page 13 to perform an accurate speed test)
  • Page 27 The LED for Broadband, Internet & Voice must be lighted up. If the LED is not lighted up, reboot (OFF & ON) the Residential WiFi Modem & Optical Network Terminal/Broadband Termination Unit. This will take a few minutes. If not resolved, continue with the following steps.
  • Page 28 Login to the Residential WiFi Modem webpage : Use Ethernet Cable (RJ45) to connect your computer to the Residential Gateway. Open your web browser and key in http://192.168.1.254 in the browser address bar. Check that Internet service is “Connected” Click on the Toolbox >...
  • Page 29 If it is not registered, click on Configure tab and click Edit Ensure the phone number and password is configured correctly. (Please call Maxis Hotline at 1800 82 4663 to get the password if you don’t have it.)
  • Page 30 If problem persist, please call Maxis Hotline at 1800 82 4663 for further troubleshooting.
  • Page 32 1800 82 4663...

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