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Maxis MF60 Self Help Manual

Wireless broadband mifi modem, portafi modem
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WIRELESS
BROADBAND
Self-Help Guide
MiFi Modem (MF60)
PortaFi Modem (MF70)

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Summary of Contents for Maxis MF60

  • Page 1 WIRELESS BROADBAND Self-Help Guide MiFi Modem (MF60) PortaFi Modem (MF70)

  • Page 2: Table Of Contents

    contents understanding the LED light on the modem 3 - 4 how to measure the current download and upload internet speeds 5 - 6 how to manage your account wireless internet online account 8 - 11 MyAccount Portal 12 - 20 troubleshooting guide 21 - 35 Scenario 1: How to change my MiFi key/password...

  • Page 3: Understanding The Led Light On The Modem

    LED lights on modem MiFi Modem 1. Power Hold down the Power button to switch on/off the Model MF60 device. 2. Memory card slot Where you insert the memory card (microSD card). (microSD card) 3. WPS Press it to enable / disable WiFi function.
  • Page 4 Roaming network Connect to the Internet automatically Connect to the Internet manually PortaFi Modem WiFi status and number of the connected users Model MF70 New incoming message Battery life Indicator Status Description 1. Device cap Red solid Turned on and not registered 2.

  • Page 5: How To Measure The Current Download And Upload Internet Speeds

    Note The speed measured here is the speed between your device (PC, notebook or handphone) and Maxis’ network. These speeds may exceed the capabilities of many content servers and individual PCs. The actual Internet connection speeds may vary due to a number of factors including customer hardware, equipment and software, server limitations, type of content being accessed, the number of users online and distance from modem.
  • Page 6 1 800 82 2000. step Perform the speed test by using your modem connected to your PC or your SIM placed in your tablets/other devices and get connected to Maxis Wireless Broadband. step step 5 Clear your browser cache.

  • Page 7: How To Manage Your Account

    Wireless Broadband SIM. register and login to manage your Wireless Broadband You do not need to provide any login credentials to at this portal. check your quota balance and usage patterns. http://mywireless.maxis.net.my http://myaccount.maxis.net.my/wbb/ wireless broadband self-help guide I...

  • Page 8: Wireless Internet Online Account

    Go to mywireless.maxis.net.my using your Maxis Wireless Broadband SIM card. Click verify and enter your IC to proceed to manage your account. View your quota usage Topping up your data volume View how much data you have left...
  • Page 9 Managing your package Managing your profile Upgrade or downgrade your package Managing your account (Manage Package > Upgrade/Downgrade) (Manage Account > View / Update Details) Manage Package Manage Profile lets you select any plan which suits your needs. enables you to view your account details and update your phone number.
  • Page 10 View your invoices View your payment history Keep track of your past invoices Keep track of your transaction history (Bill Payment > View My Bills) (Bill Payment > Payment > View Payment History) View My Invoices lets you keep track of your current and View My Payment History enables you to view your payment historical invoices.
  • Page 11 Making payment The hassle-free way to settle your bills (Bill Payment > Payment > Make Payment) Make Payment lets you pay your bills any time of the day. Payment enables you to view your current outstanding balance. Direct Debit Registration lets you register with Direct Debit.

  • Page 12: Myaccount Portal

    • You can also get this number by calling our customer service Hotline at 1800 82 2000. step ID type: Select New IC/Old IC (as per registered with Maxis when you filled up the Registration Form) for verification purposes. Key in the following details: HSDPA User Type: SIM number: • When you register for...
  • Page 13 step step Check your user details. Create your personal username, Confirm your user details. Once successful, log in with your newly password and password recovery security question. created username and password. wireless broadband self-help guide I...
  • Page 14 View your quota usage View how much data you have left View My Data Usage allows you to view your data usage. Usage Education lets you know your usage volume, the causes of heavy usage and tips to reduce your usage. My Data Usage Details will show you how much data you have used on...
  • Page 15 Topping up your data volume What to do when you have exceeded your quota Top Up Data Volume lets you top up your data usage. wireless broadband self-help guide I...
  • Page 16 Managing your package Upgrade or downgrade your package Manage Package lets you select any plan which suits your needs. Upgrade My Package allows you to upgrade your plan. Transaction History permits you to view your transaction history. 16 I wireless broadband self-help guide...
  • Page 17 Managing your profile Managing your account Manage Profile enables you to view your account details and update your phone number. Note: Update your preferred contact details in order to get your quota notification and billing information. wireless broadband self-help guide I...
  • Page 18 View your invoices Keep track of your past invoices View My Invoices lets you keep track of your current and historical invoices. 18 I wireless broadband self-help guide...
  • Page 19 View your payment history Keep track of your transaction history View My Payment History enables you to view your payment details without any hassle. View My Invoices lets you view your payment records. Making payment The hassle-free way to settle your bills Make Payment lets you pay your bills any time of the day.
  • Page 20 Managing your password Change your password to protect your privacy Manage Password lets you change your current password. 20 I wireless broadband self-help guide...

  • Page 21: Troubleshooting Guide

    troubleshooting guide Scenario 1: How to change my MiFi key/password Your MiFi modem comes with a default password, which is located at the back of your modem. It is recommended to change the password frequently to avoid unwanted users using your connection. step Use your MiFi to connect to the internet. step 2 Launch Internet Browser and key in 192.168.0.1. Put in the default password: admin and click Login.
  • Page 22 step step If you are unable to access to the WiFi admin page, check your Check your Local Area Connection. (Note: The following steps are LAN card / network adapter. (Note: The following steps are for for Windows XP. For other Operating Systems, please refer to the Windows XP.
  • Page 23 ii. Double click on Local Area Connections icon. iii. Under properties, select Internet Protocol 4 (TCP/IP). wireless broadband self-help guide I...
  • Page 24 iii. Click on Properties and make sure the IP and DNS are step 6 obtained automatically. If the problem persists, check your Internet Explorer settings. Launch Internet Explorer Browser. Tools Internet Options. ii. Click and select 24 I wireless broadband self-help guide...
  • Page 25 iii. Select Connections tab. v. Make sure the Automatically detect settings is checked. iv. Under Local Area Network Settings, click setting. 192.168.0.1 v. Open Internet browser and key in to check whether the Admin Page is accessible. If problem persists, call our Hotline at 1800 82 20000 for further troubleshooting.

  • Page 26: Scenario 2: No Network Or Unable To Connect To Network

    Scenario 2: No network or Unable to connect to Network step 1 step Check if your Maxis Wireless Broadband SIM card is inserted Launch Internet Explorer Browser and key in 192.168.0.1. Put in correctly into your modem and turn on your modem.
  • Page 27 For MiFi Modem (MF60) step 4 If there’s no network type or signal shown, try to manually search for the network signal. Go to Settings. Under Settings, select Network Select > Band Selection Mode and select Manual. Click Apply. (Note: If Manual option is disabled, go back to...
  • Page 28 • If problem persist at all locations, your SIM card or modem might be faulty. Please walk in to any Maxis Centre for further troubleshooting. (Note: Wireless Broadband modem comes with 1-year warranty). Maxis 3G and click Apply.

  • Page 29: Scenario 3: Connected But Unable To Browse

    Use your Maxis Wireless Broadband SIM in a different modem (if any). • If problem is resolved using the other modem, your modem step may be faulty. Please walk in to any Maxis Centre for further troubleshooting. Note: Wireless Broadband modem Check if you are able to browse using other browsers such as comes with 1-year warranty).
  • Page 30 iii. Wait till the available networks are listed. step 7 Use the service at different locations. • If problem persists and at several locations only, it may be related to the service. Launch Internet Explorer Browser and key in 192.168.0.1. Put in the default password: admin click Login.

  • Page 31: Scenario 4: Slow Browsing

    Hotline at 1800 82 2000 for further troubleshooting. step Check if you are connected to 3G or higher network signal. Check if your Maxis Wireless Broadband SIM card is inserted correctly into your modem and turn on your modem. ii. Check the light indicator on the modem.
  • Page 32 For MiFi Modem (MF60) v. Wait till the available networks are listed. iv. If there’s no network type or signal shown, try to manually search for the network signal. • Go to Settings. Under Settings, select Network Select > Band Selection Mode and select Manual.
  • Page 33 Check your quota balance via mywireless.maxis.net.my • by using your Wireless Broadband SIM. • maxis.com.my/myaccount. mywireless.maxis.net.my Connect to the internet by using your Maxis Wireless Broadband SIM card. ii. Go to mywireless.maxis.net.my For MiFi Modem (MF60) wireless broadband self-help guide I...
  • Page 34 If your quota balance is 0GB, your internet speed has been displayed on the main page. managed to a lower speed until your next billing date. • Continue to surf at a normal speed. maxis.com.my/myaccount Go to maxis.com.my/myaccount. Sign ii. Key in your ID and password and click 34 I wireless broadband...
  • Page 35 iv. Purchase additional quota top up to continue enjoying normal • Check on the quota that you plan to purchase and click on speed. To purchase additional quota: Confirm button to proceed. • Click on Top Up Data Volume. • Check the status of your purchase. Click on Top Up Data • Select the quota that you would like to purchase and click Volume > Transaction History. Purchase button. • If purchase is successful, the additional quota purchased will be displayed under the View My Data Usage >...

  • Page 36: Understanding Your Bill

    Understanding your bill how to read your wireless broadband bill 1st month bill 1. The total amount due from your previous bill. 2. The total amount we received from you when you paid at the point of your line registration. 3.
  • Page 37 1. The payment that you have paid to our Maxis Center/Dealer/Agent during registration of your line. 2. The Maxis plan you currently subscribe to. If you have subscribed to the plan for less than 1 month, the amount charged will be pro-rated.
  • Page 38 2nd month bill 1. The total amount due from your previous bill. 2. The total amount we received from you when you paid your previous balance. 3. Adjustments made during the previous stated billing period. 4. The unpaid balance from your previous bill (Your Previous Balance – Payment received + Adjustments).
  • Page 39 2nd month bill 1. The payment that you have paid for your previous balance. 2. The Maxis plan you currently subscribe to. If you have subscribed to the plan for less than 1 month, the amount charged will be pro-rated.

  • Page 40: How To Request For Online Bill

    how to request for online bill You can view your Wireless Broadband current and historical bills anytime and anywhere you go via MyAccount Portal and Wireless Internet Online Account (mywireless). • Click on View My Invoices on MyAccount Portal. • Click on Bill Payment > View My Bills Wireless Internet Online Account Portal.

  • Page 41: How To Request For Bolt-On

    You may request to have your broadband and mobile to be in a single bill. You can either go to any nearest Maxis Centre call our Hotline at 1800 82 2000 for further assistance. wireless broadband...

  • Page 42: Safety Tips

    safety tips instructions for use • Use the accessories delivered with the device or use those recommended by the vendor, such as the power adapter and battery. • The power supply voltage of the device must meet the requirements on the input voltage of the device. • Keep the power plug clean and dry to avoid electric shocks or any other hazard. • Dry your hands before removing or inserting devices. • It is normal that your wireless device gets hot when you use or charge it. Before you clean or maintain the wireless device, stop all applications and disconnect the wireless device from your PC. • Use your wireless device and accessories with care and in a clean environment. Keep the wireless device away from a fire or a lit cigarette. • Protect your wireless device and accessories from water and vapor, and keep them dry. • Do not drop, throw, or bend your wireless device. • Clean your wireless device with a piece of damp and soft antistatic cloth. Do not use any chemical detergent, powder, or other chemical agents (such as alcohol and benzene) to clean the device. • Do not use the device when using the device causes danger or interference with electronic devices. • Follow rules and regulations set forth by hospitals and health care facilities. Do not use your device when using the device is prohibited.
  • Page 44 1800 82 2000...

This manual is also suitable for:

Mf70

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