Related Manuals for Maxis E220
Summary of Contents for Maxis E220
- Page 1 WIRELESS BROADBAND Self-Help Guide USB Modem (E220, E1552, E1762, E173, E303, E372)
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Page 2: Table Of Contents
contents description of LED lights on equipment how to measure the correct download and upload internet speeds 4 - 5 how to manage your account wireless internet online account 7 - 10 MyAccount Portal 11 - 19 troubleshooting guide 20 - 32 Scenario 1: Unable to detect the modem 20 - 22 Scenario 2: No network or Unable to connect to Network... -
Page 3: Description Of Led Lights On Equipment
LED lights on equipment 7.2 Mbps USB Modem 3.6 Mbps USB Modem 3.6 Mbps USB Modem Indicator Description Model E1762 Model E220 Model E1552 Green double Power on blinking Green blinking Registered to 2G/GPRS EDGE Blue blinking Registered to 3G... -
Page 4: How To Measure The Correct Download And Upload Internet Speeds
Note The speed measured here is the speed between your device (PC, notebook or handphone) and Maxis’ network. These speeds may exceed the capabilities of many content servers and individual PCs. The actual Internet connection speeds may vary due to a number of factors including customer hardware, equipment and software, server limitations, type of content being accessed and the number of users online. - Page 5 1 800 82 2000. step Perform the speed test by using your modem connected to your PC or your SIM placed in your tablets/other devices and get connected to Maxis Wireless Broadband. step step 5 Clear your browser cache.
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Page 6: How To Manage Your Account
Wireless Broadband SIM. register and login to manage your Wireless Broadband You do not need to provide any login credentials to at this portal. check your quota balance and usage patterns. http://mywireless.maxis.net.my http://www.maxis.com.my/myaccount wireless broadband self-help guide... -
Page 7: Wireless Internet Online Account
Go to mywireless.maxis.net.my using your Maxis Wireless Broadband SIM card. Click verify and enter your IC to proceed to manage your account. View your quota usage Topping up your data volume View how much data you have left... - Page 8 Managing your package Managing your profile Upgrade your package Managing your account (Manage Package > Upgrade) (Manage Account > View / Update Details) Manage Package lets you select any plan which suits your needs. Manage Profile enables you to view your account details and update your phone number.
- Page 9 View your invoices View your payment history Keep track of your past invoices Keep track of your transaction history (Bill Payment > View My Bills) (Bill Payment > Payment > View Payment History) View My Invoices View My Payment History lets you keep track of your current and enables you to view your payment historical invoices.
- Page 10 Making payment The hassle-free way to settle your bills (Bill Payment > Payment > Make Payment) Make Payment lets you pay your bills any time of the day. Payment enables you to view your current outstanding balance. Direct Debit Registration lets you register with Direct Debit.
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Page 11: Myaccount Portal
• You can also get this number by calling our customer service Hotline at 1800 82 2000. step ID type: Select New IC/Old IC (as per registered with Maxis when you filled up the Registration Form) for verification purposes. Key in the following details: User Type: HSDPA SIM number: • When you register for... - Page 12 step step Check your user details. Create your personal username, Confirm your user details. Once successful, log in with your newly password and password recovery security question. created username and password. 12 I wireless broadband self-help guide...
- Page 13 View your quota usage View how much data you have left View My Data Usage allows you to view your data usage. Usage Education lets you know your usage volume, the causes of heavy usage and tips to reduce your usage. My Data Usage Details will show you how much data you have used on...
- Page 14 Topping up your data volume What to do when you have exceeded your quota Top Up Data Volume lets you top up your data usage. 14 I wireless broadband self-help guide...
- Page 15 Managing your package Upgrade your package Manage Package lets you select any plan which suits your needs. Upgrade My Package allows you to upgrade your plan. Transaction History permits you to view your transaction history. wireless broadband self-help guide I...
- Page 16 Managing your profile Managing your account Manage Profile enables you to view your account details and update your phone number. Note: Update your preferred contact details in order to get your quota notification and billing information. 16 I wireless broadband self-help guide...
- Page 17 View your invoices Keep track of your past invoices View My Invoices lets you keep track of your current and historical invoices. wireless broadband self-help guide I...
- Page 18 View your payment history Keep track of your transaction history View My Payment History enables you to view your payment details without any hassle. View My Invoices lets you view your payment records. Making payment The hassle-free way to settle your bills Make Payment lets you pay your bills any time of the day.
- Page 19 Managing your password Change your password to protect your privacy Manage Password lets you change your current password. wireless broadband self-help guide I...
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Page 20: Troubleshooting Guide
Control Panel and double click on System. Go to step Check if your Maxis Wireless Broadband SIM card is inserted correctly into your modem and if the modem is inserted properly into the USB slot. step 2 Check the light indicator on the modem. - Page 21 5. v. Go to Computer. Double click on Maxis Broadband drive. vi. The drive will disappear. The drive and modem driver will be reinstalled. (Note: If your Windows blocks Autorun function, double click...
- Page 22 If problem persists even with the other device, please walk iv. Right click on USB Mass Storage Device, and click Uninstall into any nearest Maxis Centre for further troubleshooting. USB Mass Storage Device. 22 I wireless broadband self-help guide...
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Page 23: Scenario 2: No Network Or Unable To Connect To Network
Scenario 2: No network or Unable to connect to Network step 1 step 3 Maxis Connection Manager Check if your Maxis Wireless Broadband SIM card is inserted Open the and check your network correctly into your modem and if the modem is inserted properly signal. - Page 24 WCDMA Preferred – will connect to GPRS/EDGE/3G or HSDPA network, based on signal strength). Open your Connection Manager ii. Click on Tools > Option Connect Maxis Broadband Connection iv. Click button on Manager. • If there’s network signal but still unable to connect, proceed to Step 5. • If there’s no network signal, proceed to Step 6. 24 I wireless broadband...
- Page 25 Hotline at 1800 82 2000. signal reading. • If problem persists to receive assistance at all locations, your SIM card or modem might be faulty. Please walk in to any Maxis Centre for further troubleshooting. (Note: Wireless Broadband modem comes with 1-year warranty). wireless broadband self-help guide I...
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Page 26: Scenario 3: Connect But Unable To Browse
Scenario 3: Connected but unable to browse • If problem is resolved using the other modem, your modem step may be faulty. Please walk in to any Maxis Centre for further Turn off Firewall and any Anti-virus application. troubleshooting. (Note: Wireless Broadband modem comes with 1-year step warranty) • If problem persists even with the other modem, please Check if you are able to browse using other browser such as proceed to Step 6. - Page 27 iii. Click on Network > Network Type, select the WCDMA step 8 only WCDMA preferred (3G Preferred) and click Apply. Use the service at different locations. (Note: WCDMA only – will only connect to 3G/HSDPA • If problem persists at several locations only, it may be related network;...
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Page 28: Scenario 4: Slow Browsing
Hotline at 1800 82 2000 for further troubleshooting. step Check if you are connected to 3G or higher network signal. Check if your Maxis Wireless Broadband SIM card is inserted correctly into your modem and the modems inserted properly into the USB slot. - Page 29 Open your Connection Manager. ii. Click on Tools > Option. vi. Click Connect button on Maxis Broadband Connection Manager. • If there’s a network signal but you are unable to connect, proceed to Step 4. v. Click on Network > Network Type, select the WCDMA • If there’s no network signal, please call our Hotline...
- Page 30 Click on Proceed button for confirmation. • Click on View Transaction History to check on status of Connect to the internet by using your Maxis Wireless your purchase. Broadband SIM card. • If your purchase is successful, the additional quota ii. Go to mywireless.maxis.net.my. purchased will be displayed on the main page.
- Page 31 > maxis.com.my/myaccount My Data Usage Details. i. Go to maxis.com.my/myaccount. ii. Key in your ID and password and click Sign iv. If your quota balance is 0GB, your internet speed has been managed to a lower speed until your next billing date.
- Page 32 v. Purchase additional quota top up to continue enjoying normal • Check on the quota that you plan to purchase and click on speed. To purchase additional quota: Confirm button to proceed. • Click on Top Up Data Volume. Check the status of your purchase. Click on Top Up Data • • Select the quota that you would like to purchase and click Volume Transaction History. > Purchase button. • If purchase is successful, the additional quota purchased View My Data Usage will be displayed under the >...
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Page 33: Understanding Your Bill
Understanding your bill how to read your wireless broadband bill 1st month bill 1. The total amount due from your previous bill. 2. The total amount we received from you when you paid at the point of your line registration. 3. - Page 34 1. The payment that you have paid to our Maxis Center/Dealer/Agent during registration of your line. 2. The Maxis plan you currently subscribe to. If you have subscribed to the plan for less than 1 month, the amount charged will be pro-rated.
- Page 35 2nd month bill 1. The total amount due from your previous bill. 2. The total amount we received from you when you paid your previous balance. 3. Adjustments made during the previous stated billing period. 4. The unpaid balance from your previous bill (Your Previous Balance – Payment received + Adjustments).
- Page 36 2nd month bill 1. The payment that you have paid for your previous balance. 2. The Maxis plan you currently subscribe to. If you have subscribed to the plan for less than 1 month, the amount charged will be pro-rated.
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Page 37: How To Request For Online Bill
how to request for online bill You can view your Wireless Broadband current and historical bills anytime and anywhere you go via MyAccount Portal and Wireless Internet Online Account (mywireless). • Click on View My Invoices on MyAccount Portal. • Click on Bill Payment > View My Bills Wireless Internet Online Account Portal. - Page 38 You may request to have your broadband and mobile to be in a single bill. You can either go to any nearest Maxis Centre call our Hotline at 1800 82 2000 for further assistance. 38 I...
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Page 39: Safety Tips
safety tips instructions for use • Dry your hands before removing or inserting devices. • It is normal that your wireless device gets hot when you use or charge it. Before you clean or maintain the wireless device, stop all applications and disconnect the wireless device from your PC. • Use your wireless device and accessories with care and in a clean environment. Keep the wireless device away from a fire or a lit cigarette. • Protect your wireless device and accessories from water and vapor, and keep them dry. • Do not drop, throw, or bend your wireless device. • Clean your wireless device with a piece of damp and soft antistatic cloth. Do not use any chemical detergent, powder, or other chemical agents (such as alcohol and benzene) to clean the device. • Do not use the device when using the device causes danger or interference with electronic devices. • Follow rules and regulations set forth by hospitals and health care facilities. Do not use your device when using the device is prohibited. • Do not use your device in any area with a potentially explosive atmosphere, and comply with all signs and instructions. Areas that may have potentially explosive atmospheres include the areas where you would normally be advised to turn off your vehicle engine. • Do not use your device while flying in an aircraft and before boarding an aircraft. Using wireless devices in an aircraft may cause danger to the operation of the aircraft and disrupt the wireless telephone network. - Page 40 1800 82 2000...