Troubleshooting - Denon DVD-A1UDCI Owner's Manual

ENGLISH
Troubleshootin
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If a problem should arise, first check the following:
1. Are the connections correct?
2. Is the set being operated as described in the owner's manual?
3. Are the other components operating properly?
If this unit does not operate properly. check the items listed in the table below. Should the problem
persist. there may be a malfunction.
In this case. disconnect the power immediately and contact your store of purchase.
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Symptom
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Cause / Countermeasure Page
Power does not turn • Check if the power cord is properly connected. 22
on. • Plug the power supply cord into the power outlet. -
• The safety protection device may be activated. Unplug the power
-
cord once, and wait for 5-10 seconds and then plug it in again.
• DVD-A 1UDCI enters the standby status by safety function when
3, 9
the fan stops. Check the back of the set if something is disturbing
the fan rotation.
Unable to play back • Does the SD Memory Card has more than 1GB of available space? 4,38
bonus view. • Has the SD Memory Card been initialized by the DVD-A 1UDCI7
• Was the SD Memory Card inserted while the power of the unit is 32
on. (Insert the SD Memory Card while the DVD-A 1UDCI is in the 4, 38
standby status)
Picture does not • Switch the TV's input setting to the external input connected to -
appear. the player.
oIs the Pure Direct function set to "On"? Set to "Off". 30, 40
Also, is "Pure Direct Setup" - "Video Out" on the GUI menu set
to "Off" at the "User Preset 1" or "User Preset 2" setting? Set it
to "On".
o Check the connection of the video/S-Video/component video cable. 19
o Does the "Video Setup" - "Component Resolution" setting on the
GUI menu match the connected device's resolution? Set it so that
26
it matches.
Video and audio are oCheck the connection of the HDMI cable. 13,14
not output with HDMI oIs the "HDMI" indicator of the display of the DVD-A 1UDCI 8
connection. lighting? 30, 40
ols the Pure Direct function set to "On"? Set to "Off".
Also, is "Pure Direct Setup" - "Video Out" on the GUI menu set
to "Off" at the "User Preset 1" or "User Preset 2" setting? Set it
to "On". 16
o Check whether the connected display device or other device
supports HDCP This unit will not output a video signal unless the
other device supports HDCP See the owner's manual of your TV,
AV Amp, etc. 15
oCheck that the setting of the HDMI video resolution supports the
resolution of the connected device. When set to "Auto", DVD-
A 1UDCI makes the setting automatically. 13,14
o Check that the HDMI mode setting matches the connected
content. The connection method of each HDMI mode is different.
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Symptom
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Cause / Countermeasure
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Page
HD audio is not oSet "BD Audio Mode" to "HD Audio Output". 33
output.
Picture is not oThe picture may be slightly disturbed directly after fast-forwarding -
displayed or is or reversing. This is not a malfunction.
disturbed. o Connect the DVD-A 1UDCI's video/S-Video/component video 19
Picture of a BD-Video output either directly to the TV or to the TV via the AV Amp. Do
or DVD-Video disc is not connect via a VCR (video cassette recorder). Some discs
in black and white.
include copy prohibit signals, and when such discs are played
via a VCR, the copy guard system may cause the picture to be
disturbed.
o Is a disc that is not compatible with the player or a disc with 3
a different region number loaded? (This player supports region
code ''/>:' for BD-Video discs, "1" or "ALt:' for DVD-Video discs)
No sound is heard or o Check the devices whose audio is connected and the speaker 11 - 22
the sound is hard to connections.
hear.
ols the power of devices whose audio is connected turned on?
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Is the input selection set to the input to which the DVD-A 1UDCI
is connected?
o Is the audio output properly selected? 13 - 21
Picture freezes oWhen the disc is scratched or contaminated with fingerprints, the 6
momentarily during disc may not be played back correctly. Clean the disc or replace
playback. with a non-scratched disc.
oThere may be a problem with the data recorded on the disc. -
Playback does
not o Is there condensation inside the player or on the disc? (Let set for 3
start even when .. is 1 to 2 hours with the power off.)
pressed, or starts but oWhen the disc is scratched or contaminated with fingerprints, the 6
stops immediately.
disc may not be played back correctly. Clean the disc or replace
with a non-scratched disc.
ols the disc loaded upside-down? Load the disc properly, with the 6
side containing the signals to be played facing down.
• Is an unplayable disc loaded?
3, 4
Subtitles are not • Subtitles cannot be displayed for BD-Video, DVD-Video or DivX®
48
displayed. files that do not contain subtitles.
o Is the subtitle setting "OW? Use a disc menu or to set the
00
25
displayed subtitle.
SD Memory Card • The format of the card does not match to this unit or the card is 32
cannot be read. not compatible.
oIs the playback media mode set to "SD CARD MODE"? 36
Select "SD CARD MODE" at
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